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How to cancel

  • 24-06-2012 7:30pm
    #1
    Cutie18Ireland
    Registered Users, Registered Users 2 Posts: 1,600 ✭✭✭


    Im moving house this week and eircom broadband is not available in the new house so I will have to go with another company. How do I go about cancelling my existing account??


Comments

  • #2
    Gerard93
    Registered Users, Registered Users 2 Posts: 375 ✭✭Gerard93


    Have a look here

    http://www.boards.ie/vbulletin/showthread.php?t=2056355738


  • #3
    Cutie18Ireland
    Registered Users, Registered Users 2 Posts: 1,600 ✭✭✭Cutie18Ireland


    ok I see that thread...

    My contract is up with eircom next month, broadband cannot be supplied on the new line.. so I have to pay a cancellation fee because they are unable to provide broadband??


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Cutie18Ireland wrote: »
    ok I see that thread...

    My contract is up with eircom next month, broadband cannot be supplied on the new line.. so I have to pay a cancellation fee because they are unable to provide broadband??

    Hi Cutie18Ireland,

    We have your previous account details, but can you PM me with the account number / telephone number in question please.

    Thanks, Mark


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Cutie18Ireland wrote: »
    ok I see that thread...

    My contract is up with eircom next month, broadband cannot be supplied on the new line.. so I have to pay a cancellation fee because they are unable to provide broadband??

    Hi Cutie18Ireland,

    I got your PM thanks,

    If you agree a to set up an account (land line / phone service) at the new address. On the provision that you agree to a new 12 month contract with eircom at that new address, the existing contract charges at the old address will be waived.

    However the provision of broadband is depended on individual exchange or line compatibility.

    So if you do not want to set up an account with eircom at the new address on the basis that broadband is not available (That is completely your decision)

    However the existing contract can not be cancelled because a service is unavailable from the company at a different address I'm afraid.

    Thanks, Mark


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