Has UPC increased the speed for the 100MB

kamin99

Has UPC increased speed for the 100MB as I'm now getting 122 MB download and 9 MB upload , tested it few times on upc.ie/speedtest

FloatingVoter

Yes.
This thread has the details.
http://www.boards.ie/vbulletin/showthread.php?t=2056675870

KoolKid

They say everyone gets the increase. I'm waiting to hear back from my PM as suggested in the other thread.
In the meantime ill struggle on with this

MiniNukinfuts

KoolKid wrote: »

They say everyone gets the increase. I'm waiting to hear back from my PM as suggested in the other thread.
In the meantime ill struggle on with this

You poor soul

I'd get onto UPC though. They're giving you 25Mb less than advertised

KoolKid

I know. I hope to hear something back from them today.

UPC confirmed i have got the 120mb increase, still only getting around 90mbps, have contacted them waiting for tech support call.

pizzahead77

RVP 11 wrote: »

UPC confirmed i have got the 120mb increase, still only getting around 90mbps, have contacted them waiting for tech support call.

Did you reboot the router? Are you testing via WiFi or Ethernet connection?

KoolKid

RVP 11 wrote: »

UPC confirmed i have got the 120mb increase, still only getting around 90mbps, have contacted them waiting for tech support call.

Exactly the same here. Tech support rang this evening as promised but I was rushing out. They are calling back tomorrow.

jarvis

I know this is off topic but I just signed up to UPC 25MB, they are new to mg area and said this is all that's available but they will upgrade later.
I check speeds by downloading an iso file and I'm getting a solid 3500KB/s which implies closer to 35MB connection.
When I was with eircom I could access the router and see what speed I was synced at.
I have logged into the Cisco router I got from UPC but cant see this info in there, is this info somewhere in there?

Simi

jarvis wrote: »

I know this is off topic but I just signed up to UPC 25MB, they are new to mg area and said this is all that's available but they will upgrade later.
I check speeds by downloading an iso file and I'm getting a solid 3500KB/s which implies closer to 35MB connection.
When I was with eircom I could access the router and see what speed I was synced at.
I have logged into the Cisco router I got from UPC but cant see this info in there, is this info somewhere in there?

A download speed of 3500KB/s actually translates to 28Mb/s. Your download speed in kilobytes multiplied by 8 gives you your approximate connection speed in Megabits.

Whether you've been upgraded to 30Mb/s for free and are getting slightly less than your theoretical speed OR getting slightly more than the 25Mb/s you signed up for only UPC can tell you.

There is no way of seeing your sync speed in the cisco router, as your not really synced as you were with DSL. You are sharing ~200-300Mb/s (probably more like 40-50Mb/s, if 25MB/s is all you can get in your area) of bandwith with your neighbours. Your speed is capped at UPC's end.

zenno

RVP 11 wrote: »

UPC confirmed i have got the 120mb increase, still only getting around 90mbps, have contacted them waiting for tech support call.

Do the test from magnet speedtest with antivirus and firewall turned off to get proper readings. I'm using kaspersky internet security suite and when i do a speedtest with it activated it is gobbledegook but when i turn it off and do the test it is fluid and correct. just a thought so try it out. If your security is scanning packets I can only assume this is what is causing bad readings and results.

pizzahead77

pizzahead77 wrote: »

Did you reboot the router? Are you testing via WiFi or Ethernet connection?

Jesus, do you work for UPC?:D
Yes i rebooted, yes i am testing over ethernet, and no nothing running or downloading at the same time, and all speed tests were done on UPC speed test (more accurate if you're with UPC.;)
No interfering virus software either.

ct5amr2ig1nfhp

I've the 120mb and since the upgrade I'm getting anywhere from 90-120mb at various times throughout the day. Personally, I'm happy as long as it's over the 90mb mark.

Mountjoy Mugger

zenno wrote: »

Do the test from magnet speedtest with antivirus and firewall turned off to get proper readings.

Why not use the http://speedtest.up.ie address instead? It should be more accurate.

Mountjoy Mugger

Mountjoy Mugger wrote: »

Why not use the http://speedtest.up.ie address instead? It should be more accurate.

It is definately more accurate for upc owners.

who_me

Are you guys really getting those speeds with the 100/120Mbps package?

I upgraded to the 100Mbps package a few weeks ago, and the fastest I've seen on Speedtest.net is about 51Mbps (wired, not Wifi).

MiniNukinfuts

who_me wrote: »

Are you guys really getting those speeds with the 100/120Mbps package?

I upgraded to the 100Mbps package a few weeks ago, and the fastest I've seen on Speedtest.net is about 51Mbps (wired, not Wifi).

Yup, you obviously have something wrong with your connection, UPC might not have activated your 100MB. Get onto them.

who_me

MiniNukinfuts wrote: »

Yup, you obviously have something wrong with your connection, UPC might not have activated your 100MB. Get onto them.

Ok, thanks.

They obviously changed something, since I went from 30Mb to about 50Mb, and the upload speed is great (Speedtest reports up to 12Mbps, which is more than the max stated), but maybe they put me onto the 50Mbps package by mistake.

MiniNukinfuts

who_me wrote: »

Ok, thanks.

They obviously changed something, since I went from 30Mb to about 50Mb, and the upload speed is great (Speedtest reports up to 12Mbps, which is more than the max stated), but maybe they put me onto the 50Mbps package by mistake.

Oh, if you're getting 12Mbps as an upload speed, it would make me think that you're actually on the 120Mb package. There's something wrong with your download speed so, it could be something on their end, or a loose connection on your router.

bkehoe

who_me wrote: »

Are you guys really getting those speeds with the 100/120Mbps package?

I upgraded to the 100Mbps package a few weeks ago, and the fastest I've seen on Speedtest.net is about 51Mbps (wired, not Wifi).

Sounds like you're on a DOCSIS2 system. What type of modem do you have and what area are you in?

Sorted my problem
1Gbps NIC & Cat 6 = above, well chuffed.

ArthurG

I received a letter from them today telling me about the increase to 120.

who is this

bkehoe wrote: »

Sounds like you're on a DOCSIS2 system. What type of modem do you have and what area are you in?

Doubt it. I've never heard of UPC being that stupid. Of course, there's a first time for everything.

I doubt it though. EuroDOCSIS's max speed excluding overhead is only 50 MB/s. The OP has apparently broken that (if only barely) and even then, that's only the maximum under ideal conditions. My guess would be the computer simply can't handle the speed.

I had this exact same issue with 100 MB/s. We were using the laptop to test it over ethernet, cause who's going to move the desktop to test it, right?! Well we kept getting an absolute max of 60 MB/s download, but full upload. Even UPC couldn't figure out the problem.

...until one day I was bored, and just decided to try the desktop (which is substantially more powerful). Lo-and-behold 97 MB/s.

The laptop in question isn't even very old. It is post-Win7. I repeated the test several times with other machines, and the common denominator was how fast the computer was. I didn't know whether to celebrate my connection was so fast my laptop couldn't handle it, or cry that my laptop was already so dated that it couldn't handle my connection.

If you find out that your router is indeed a DOCSIS 3.0 one then find/borrow the absolute best computer you can, and test it with that. If you can't, get another reasonably okay computer, and have them simultaneously download a very large file from a site which is guaranteed to be fast (my suggestion would be to download the Windows 8 preview ISO from Microsoft). Add up the rate of download and you'll know if the bottleneck is going into the router, or going into your computer.

sawfish

Bit off topic.. but you people should be delighted with your service.

Where I live, due to the sh1tty line, the maximum broadband speed available is no more than 2mb/s... (thats upload and download combined)

Its Actually quicker to tether with 3g.

bkehoe

who is this wrote: »

Doubt it. I've never heard of UPC being that stupid. Of course, there's a first time for everything.

I doubt it though. EuroDOCSIS's max speed excluding overhead is only 50 MB/s. The OP has apparently broken that (if only barely) and even then, that's only the maximum under ideal conditions. My guess would be the computer simply can't handle the speed.

I've seen it before actually which is why I mentioned it.

who_me

bkehoe wrote: »

Sounds like you're on a DOCSIS2 system. What type of modem do you have and what area are you in?

On the router's home page it states "Cisco EPC3925 EuroDocsis 3.0 2-PORT Voice Gateway". Not sure what DOCSIS2 is! I'm in Cork city centre.

I should be getting up to 100Mbps. I just got 65Mbps on speedtest.upc.ie - highest ever - but on any real-life site it maxes out about 17/18Mbps. I've never seen faster than that, even on ftp.heanet.ie (suggested fast Irish site for testing).

Edit: The computer is a dual core i7 with 8GB RAM, no other apps running, so it should surely be more than capable of maxing out the connection? Obviously connecting over Ethernet, rather than Wifi.

who_me

who is this wrote: »

I had this exact same issue with 100 MB/s. We were using the laptop to test it over ethernet, cause who's going to move the desktop to test it, right?! Well we kept getting an absolute max of 60 MB/s download, but full upload. Even UPC couldn't figure out the problem.

...until one day I was bored, and just decided to try the desktop (which is substantially more powerful). Lo-and-behold 97 MB/s.

The laptop in question isn't even very old. It is post-Win7. I repeated the test several times with other machines, and the common denominator was how fast the computer was. I didn't know whether to celebrate my connection was so fast my laptop couldn't handle it, or cry that my laptop was already so dated that it couldn't handle my connection.

Really? Mine is a 2.66GHz dual-core i7, surely that should be enough?

I tried testing from Windows within a VM (I'm booted into OS X, I wanted to see if it was a Mac specific problem), and the first test on speedtest.upc.ie yielded 75Mbps.. and then all subsequent tests in the 40s.

Which is a bit irrelevant, since in real life, I'm getting 15-20Mbps, exactly what I was getting before the paid upgrade.

bonoman66

I know this might sound obvious & has probably been done by anyone who has speed issues & is running speed tests etc... The following is one of several things that should be considered or checked.

Aside from testing when connected with a physical LAN cable into the modem/router, no matter what your Operating System is or the age of the PC/Laptop hardware, its important to ensure you are using the latest Network Card or Network Chipset Drivers.

Just because you have a PC/Laptop that is s few years old, doesn't mean that there haven't been some Network Card / Network Chipset driver updates that might have been made available from either the hardware vendor or the chipset vendor.

Check with the PC/Laptop vendor website for the specific model you have & for the OS you are running & also check with the Network Card / Chipset website for the same (as sometimes there's no update from the PC/Laptop vendor but one or more may be available from the Chipset / Card vendors website..)

Not saying this will cure any lack of speed issues, but its usually best to ensure you've checked your specific Network Card / Chip drivers & are using the latest ones.

ondafly

bonoman66 wrote: »

I know this might sound obvious & has probably been done by anyone who has speed issues & is running speed tests etc... The following is one of several things that should be considered or checked.

Aside from testing when connected with a physical LAN cable into the modem/router, no matter what your Operating System is or the age of the PC/Laptop hardware, its important to ensure you are using the latest Network Card or Network Chipset Drivers.

Just because you have a PC/Laptop that is s few years old, doesn't mean that there haven't been some Network Card / Network Chipset driver updates that might have been made available from either the hardware vendor or the chipset vendor.

Check with the PC/Laptop vendor website for the specific model you have & for the OS you are running & also check with the Network Card / Chipset website for the same (as sometimes there's no update from the PC/Laptop vendor but one or more may be available from the Chipset / Card vendors website..)

Not saying this will cure any lack of speed issues, but its usually best to ensure you've checked your specific Network Card / Chip drivers & are using the latest ones.

I think the even more basic thing to double check, is your wired ethernet port is capable of 1gig connection, so as such will breach 100mb on a speed test. I have already had 1 mate with an XPS laptop, which only had 100 speed card and can't achieve 120mb result. Same goes for the Xbox360 which only has 100mb lan card.

Tar.Aldarion

Only getting 80 instead of 120, this is not on!

cramp

I was downloading a 10gb file from newsnet and was getting a rock steady 150mb speed!!!!

Tar.Aldarion

Tar.Aldarion wrote: »

Only getting 80 instead of 120, this is not on!

Change your network card to 1Gbps and cat 6 cable.

Tar.Aldarion

Have both of those. although not sure if it's a 5e in atm, which should work anyway?

dak

who_me wrote: »

Ok, thanks.

They obviously changed something, since I went from 30Mb to about 50Mb, and the upload speed is great (Speedtest reports up to 12Mbps, which is more than the max stated), but maybe they put me onto the 50Mbps package by mistake.

Some Older UPC routers can't handle 100mbs . Thats what I was told when UPC sent me out a new N Wireless router about 3mths ago .

Tar.Aldarion

Tar.Aldarion wrote: »

Have both of those. although not sure if it's a 5e in atm, which should work anyway?

Are you connected at 1Gbps?
Tests done on upc speedtest?

The cable probably isn't too important but i get 127mb with cat 6 & 1 Gpbs Nic.(brand new)

dak

Bit off topic .. Just got a call from a Vodafone Agent saying I was a loyal customer until last year and would I return.

My short Q was could vodafone give me 63.5mbs and the answer was no , In fact I think Max ASDL speed is circa 50mb . Felt sorry for the man as he is probably sick of hearing the oposition has stuffed them goodo !

who is this

who_me wrote: »

Really? Mine is a 2.66GHz dual-core i7, surely that should be enough?

I tried testing from Windows within a VM (I'm booted into OS X, I wanted to see if it was a Mac specific problem), and the first test on speedtest.upc.ie yielded 75Mbps.. and then all subsequent tests in the 40s.

Which is a bit irrelevant, since in real life, I'm getting 15-20Mbps, exactly what I was getting before the paid upgrade.

Yes really. An i7... I would have thought wouldn't be a problem, but I would still do a double check, by literally doubling the test and trying two machines at once by ethernet. Just to be sure.

The problem well could lie somewhere else, but (uncharacteristically) UPC will only end up wasting their own time if you call up about that and the problem is the computer. They sent out I don't know how many guys to look at the problem and all were stumped. I never could tell them in the end because I'm hardly going to call up a Customer Care rep who I've never talked to before and be like "Oh yeah you know the way you sent someone out here to fix our broadband a million times? No? Well you did. It was our computer, just thought you'd like to know for future reference." Somehow I don't think the people who need to know would ever get the message :rolleyes:

One of the guys tested the connection on a netbook he brought (so you can imagine the results did not improve). I can't blame him: I never considered my computer could be limiting the speed and I'm no noob. The issue isn't necessarily just the hardware. There's a lot of layers of software it has to pass through before it can reach the destination, which could slow it down.

Afterwards I found out using Linux on the same laptop would result in significantly slower wireless speeds, but on wire it could get much much closer to the 100Mb/s (I think it reached 88 or something like that)

Also a VM wouldn't be a way to test that I would advise. Testing it with Windows is all well and good but a VM no matter how efficient will still at overhead. Try getting some small Linux live USB. You probably won't be able to use a speedtest (cause practically no distributions come with flash or Java, and the odds of some Live USB coming with them are probably even smaller) but you can use it to do a test download from a company with speeds that are guaranteed to be reliable (Microsoft, Apple and Google would be the best bets).

who_me

Thanks for the suggestions! The Ethernet in my laptop and my (old) desktop are 1Gbps. I don't know if the cable is Cat 5/5e/6, but I am getting 80Mbps+ on local file transfers so they're hardly the limiting factor. They're both Macs, so the drivers are bundled with the OS.

I'll give them a call later. I'm sure they'll say "if you're getting 50Mbps on speedtest.upc.ie and max. 20Mbps when browsing, it must be whatever site you're viewing that's slow". Never mind that I should be getting 100Mbps on that speedtest.

who_me

who is this wrote: »

Yes really. An i7... I would have thought wouldn't be a problem, but I would still do a double check, by literally doubling the test and trying two machines at once by ethernet. Just to be sure.

....

Also a VM wouldn't be a way to test that I would advise. Testing it with Windows is all well and good but a VM no matter how efficient will still at overhead. Try getting some small Linux live USB. You probably won't be able to use a speedtest (cause practically no distributions come with flash or Java, and the odds of some Live USB coming with them are probably even smaller) but you can use it to do a test download from a company with speeds that are guaranteed to be reliable (Microsoft, Apple and Google would be the best bets).

Thanks. That's one thing I haven't tried, running a download simultaneously on both the laptop and desktop, I'll try that this evening. I have noticed if I run two (or more) downloads simultaneously, I typically get a higher total speed than I get with just one download running; but that's a different scenario.

On the VM, I only tried it to see if it offered poorer performance (if the problem was the PC performance), but it was similar speedtest results, and almost identical download speeds. The actual download speeds on laptop, VM on laptop, and desktop are all very similar, maxing out at about 20Mbps.

Tar.Aldarion

RVP 11 wrote: »

Are you connected at 1Gbps?
Tests done on upc speedtest?

The cable probably isn't too important but i get 127mb with cat 6 & 1 Gpbs Nic.(brand new)

Ah I forgot my 16 port switch is 100 meg

2qk4u

I did a speed test on UPC and speedtest.net and I got 17.33mbps and 17.46mbps , Im on 100mb allegedly...

Im using a 6 year old laptop with wireless connection.

Got 23.21 using iphone with speedtest.net

who_me

2qk4u wrote: »

I did a speed test on UPC and speedtest.net and I got 17.33mbps and 17.46mbps , Im on 100mb allegedly...

Im using a 6 year old laptop with wireless connection.

Got 23.21 using iphone with speedtest.net

As said above, you're probably not getting the most out of your package as it stands. A 6 year old laptop won't have wireless N, meaning the theoretical max is either 108 or more likely 54Mbps. And that's only theoretical; the actual bandwidth is more likely to be 15-20Mbps. So your internet connection is being slowed down dramatically by your laptop's connection to the router!

The iPhone has N (though not the typically faster 5GHz mode) so the slightly faster speed there is about right.

Sponge Bob

UPC seem to have destabilised their network with this widespead upgrade.

Nobody appears to be getting faster UPLOAD speeds or they would have shown up in the Netindex speed tests. and the network has been crashing for the last few days, locally and citywide.

If you have a stable 100mbits do not powercycle that box and if it goes unstable then powercycle it.

mrplop

I got speed close to 135mbs earlier but for the moment;



Pings are erratic though...

who_me

MiniNukinfuts wrote: »

Yup, you obviously have something wrong with your connection, UPC might not have activated your 100MB. Get onto them.

Ok, got onto them today. I was all geared up for an argument, but they were very helpful. They readily accepted the speedtest results weren't good enough and when they checked they found a power problem on the line, and a technician is coming out next week.

On the other issue (laptop & iPad no longer connecting to any sites despite a perfect Wifi signal), they logged onto my router and changed the channel to 11. (Is that some magic number? There are a few Wifi networks within range on channel 11 so I'd prefer to use a unique channel. Also turned off 40MHz channels. Still it's working so far, so I'll leave it be).

Enough of my thread hijacking sorry. Looking forward to 100(+?) Mbps!