Urgent help needed. Can't boot up pc

iggy

Hi
I went to turn on PC but it won't go past the boot screen.
I've tried f11 when restarting to try to get to boot menu but no joy.
Here's a pic of the screen I'm stuck on .
Im using windows 7 Ultimate.

Cork24

iggy wrote: »

Hi
I went to turn on PC but it won't go past the boot screen.
I've tried f11 when restarting to try to get to boot menu but no joy.
Here's a pic of the screen I'm stuck on .
Im using windows 7 Ultimate.

On boot up do you hear any beeps?

iggy

Hi
No beeps just straight to that screen and doesn't do anything

riclad

TRY f8, safe mode , vga mode ,or directory service restore.

Cork24

Floppy Disk in side the Floppy Drive (If you have one)

USB stick in a USB Port ?

DVD inside the Disk Drive,

if not Go into your BIOS And Reset the Bios, and restart again

iggy

Cork24 wrote: »

Floppy Disk in side the Floppy Drive (If you have one)

USB stick in a USB Port ?

DVD inside the Disk Drive,

if not Go into your BIOS And Reset the Bios, and restart again

I don't have a floppy drive, no USB stick and no disc.

When I turn it back on and press F2 it doesn't do anything or F11 or any other F button
I can't get into BIOS Screen

Cork24

Hit the DEL button to go into BIOS settings.

you should then see Reset BIOS. hit that exit & save changes.

try that

iggy

Ok
This is where I'm at but now when I select F11 nothin happens.

Cork24

Did u go into bios? Is you keyboard USB or serial ?

riclad

my advice ,is ignore f11 ,for now,
TRY reboot hold f8 for ten seconds at least, this should load up windows safe mode menu,from drive c.
FROM safe mode ,theres various options, vga,last known good config etc
try directory service restore,
This fixes the windows bootup files usually.
i was fixing my friends pc, cos usb files,drivers were deleted ,i had to buy a ps2 keyboard in order to fix the pc,or get to safe mode.or do anything.
ie to the pc her usb keyboard was invisible.
some pcs have a legacy usb mode,on,off in the bios options.

riclad

IF usb bios legacy mode is off, and windows usb keyboard drivers are deleted damaged ,you may need to buy or borrow a ps2 old type keyboard in order to have acess to safe mode ,to get windows to load .
you could try booting from a livecd ,eg unix ,ubuntu if you had one,in order to check files on drive c: or copy data to an external drive.

iggy

riclad wrote: »

my advice ,is ignore f11 ,for now,
TRY reboot hold f8 for ten seconds at least, this should load up windows safe mode menu,from drive c.
FROM safe mode ,theres various options, vga,last known good config etc
try directory service restore,
This fixes the windows bootup files usually.
i was fixing my friends pc, cos usb files,drivers were deleted ,i had to buy a ps2 keyboard in order to fix the pc,or get to safe mode.or do anything.
ie to the pc her usb keyboard was invisible.
some pcs have a legacy usb mode,on,off in the bios options.

I have tried loads of times by pressing f8 when it is starting up but it won't do anything .
I can get as far as the black screen but that's it.

maki

There's no point in trying to get into the BIOS or into Safe Mode if you can't even get past POST.

Your best bet is to reset your CMOS. You might have a reset CMOS button on your motherboard, or maybe a jumper. Failing that just remove the little CMOS battery for a few minutes, re-insert it, and power on again.

If that doesn't work try reseating your ram.

riclad

Ok, if you keyboard is usb, usb drivers are deleted, or damaged,or pc doesnt recognise keyboard.
SO my advise is buy or borrow a ps2 keyboard, then try and get in to safe mode.
also go to bios, switch usb legacy mode on.
Its possible bios may have reset usb mode to off.
you could download, and burn a livecd ,eg mint x86 cd version to a cdr
using the pc you are using to acess boards.ie
download older version,2010, 650meg approx to fit on a cdr disk.
then burn image iso file to cdr using imgburn.
USE cdr to boot up the win7 pc.
on older pcs, many times i had to use a ps2 keyboard to install windows ,
as usb keyboard not recognised ,until after windows is installed.

yoyo

Could be a PSU issue/also check the motherboard capacitors also and see if any are bulging

Nick

Cork24

Hit the cap button and if the light turn on on the keyboard then it's not a keyboard issue then try the CMOS battery

maki

A broken keyboard isn't going to stop the machine from completing POST. Messing about with PS/2 keyboards and Linux distros isn't going to solve anything unfortunately. I'd be certain it's a more fundamental issue with the hardware.

iggy

Ok
It's not a keyboard issue as it works on a friends.
I'm after making a right balls of it, I took out CMOS battery from motherboard and put it back in after a few minutes.
I then powered up pc and the monitor isn't turning on when pc starts.
Think I better get someone who knows what they are doing.
Thanks for all the replies

Cork24

maki wrote: »

A broken keyboard isn't going to stop the machine from completing POST. Messing about with PS/2 keyboards and Linux distros isn't going to solve anything unfortunately. I'd be certain it's a more fundamental issue with the hardware.

We know a keyboard wont stop the machine,

But what i would like to know since F11 is not Working nor F8 maybe the USB Keyboard just isnt Powering up, that why i am asking him to hit the Cap button to see if the Keyboard is Cap light is lighting up or not,

so if the keyboard isnt powering up then maybe OP shoud get a PS2 keyboard and try that

maki

Cork24 wrote: »

We know a keyboard wont stop the machine,

But what i would like to know since F11 is not Working nor F8 maybe the USB Keyboard just isnt Powering up, that why i am asking him to hit the Cap button to see if the Keyboard is Cap light is lighting up or not,

so if the keyboard isnt powering up then maybe OP shoud get a PS2 keyboard and try that

If it's clear that the keyboard won't halt the machine, and the machine is halting during POST, why are we worrying about the keyboard?
Even if the keyboard was broken we'd still be stuck in the same position.
We want to get from POST to OS boot (or a POST error). None of that requires a keyboard.

Anyway, the OP has said that the keyboard is working on another machine so lets move on from there.

So to the OP, unfortunately this looks like you've a potentially major hardware issue on your hands. This is where a re-seat everything contingency comes into play. Reseat the RAM (best to try each stick individually in each slot to rule out an individual stick or slot failure), reseat the video card, check all power cables (20/24 pin and 4 pin), and disconnect all peripheral devices including hard drives. You're going for a barebones setup to try to rule out failure points.

It's a long shot though. Since it's at least staring POST, that would likely rule out a RAM issue, but you never know. CPU is also fine since it's actually turning on, although you should check that the CPU fan is spinning.

Otherwise you're looking at a possible PSU or motherboard failure. Unfortunately it'll be difficult to determine where exactly the fault lies without access to spare hardware to rule out one or the other.

Jordan537

Does your motherboard have its own VGA port? if so take out your video card and put the vga cable into the motherboard. This will rule out your video card,

Take out the sound card, and try boot it, if it is still not going past POST then this will rule out the sound card.

Take out the ram and put 1 stick of ram in and try to boot up, if this still doesn't work this will rule out RAM.

It could be your motherboard is faulty, but there are a few thing to check,

check your cpu fan is fully seated and spinning upon startup, if its not it will overheat and this will be a safety feature for the pc to not start up.

Make sure your harddrive is fully seated and everything connected. Im assuming its a SATA so make sure that it goes into the correct slot on the motherboard, it should be if no one has touched it though.

Make sure all wires coming out of the power supply (psu) are fully seated and that the psu fans are spinning.

Disconnect all pheriphals. speakers, USB dongles etc and keep in keyboard and mouse. ( ya never know )

If none of this works im really out of options, personally i would dismantle the whole pc and rebuild it from scratch, this would make sure you have put everything in correctly ( but not advisable if you dont no what your doing)

Even unplugging it from the mains for 5-10 minutes can do that trick.

I doubt it has anything to do with the BIOS. Are you getting any POST errors?

If there was anything hardware wrong with the pc you would usually get a couple of beeps upon startup.

Hope this helps

Jordan.

Nothingbetter2d

if it sticks at the hard drive detection stage then one of your hard disk/dvd drives is the culprit.

try booting with only one hard disk or just the dvd drive plugged in at a time until u find the faulty one.

usually its caused by a bad mbr on a drive or failed firmware on the dvd drive

iggy

OK update.

Came home from work and turned on PC.
The monitor immediately turned on ( which it wasnt last night) and it went straight to an option to repair windows.
It went through the motions and now everything working fine again.

Very strange as last night it would do nothing.

Would it be the hard drive is on its wat out?


Im now afraid to turn it off :eek:

Thanks for all the help, at least now Im back

yoyo

iggy wrote: »

OK update.

Came home from work and turned on PC.
The monitor immediately turned on ( which it wasnt last night) and it went straight to an option to repair windows.
It went through the motions and now everything working fine again.

Very strange as last night it would do nothing.

Would it be the hard drive is on its wat out?


Im now afraid to turn it off :eek:

Thanks for all the help, at least now Im back

Take a look at the capacitors on the motherboard, any bulging like this? Broken Caps would cause such issues, only recently dealt with an old Dell that had the same symthoms, would sometimes turn on, others just froze

Nick