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Van Nicholas customer service

  • 14-06-2012 4:57pm
    #1
    brownian
    Registered Users, Registered Users 2 Posts: 1,741 ✭✭✭


    Given that "customer service" threads are often somewhat negative, I thought I'd just share this for anyone considering these mail-order Ti bikes from Holland.

    Got a Van Nic Yukon about six weeks ago. Took it several nice spins (Orwell Wheelers spin, Mick Byrne...). The front shifter (Ultegra) started acting the maggot and not behaving itself. Tried all the usual adjustments, greasings and so on to no effect. Mailed them in Holland, sent the shifter back, they sent me a new one. Game over. No mess, no fuss.


Comments

  • #2
    at1withmyself
    Registered Users, Registered Users 2 Posts: 2,558 ✭✭✭at1withmyself


    brownian wrote: »
    Given that "customer service" threads are often somewhat negative, I thought I'd just share this for anyone considering these mail-order Ti bikes from Holland.

    Got a Van Nic Yukon about six weeks ago. Took it several nice spins (Orwell Wheelers spin, Mick Byrne...). The front shifter (Ultegra) started acting the maggot and not behaving itself. Tried all the usual adjustments, greasings and so on to no effect. Mailed them in Holland, sent the shifter back, they sent me a new one. Game over. No mess, no fuss.

    Its nice to read some positivity for a change!

    I had a similar expierence with Evans a few years back, brand new Trek and after a few weeks the 105 shifter for front mech acted up so sent them back and got replacement Ultegra shifters, new cable set and new grip tape replaced within a few days.


  • #3
    G rock
    Registered Users, Registered Users 2 Posts: 926 ✭✭✭G rock


    as a side note, how do you find the yukon?

    i think they look like a great bike


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