Merlin

Runners

Bought a BMW from Merlin had a problem with the sensors on the front windscreen brought it back four times costing me time off work and inconvieneance. Merlin told me they got it tested in FrankKeans BMW but could find no problem but that they would get back to me shortly. When i did go back yet again they had close down i then went to FrankKeansBMW who informed me my car was never in with them Merlin had been lying to me all the time it was then found out that the Windscreen was not BMW but a cheap generic put in by Merlin. They are members of S.I.M.I which they promote to assure people that they can buy with confidence from them but in my case this has not happened. I have complained to them and S.I.M.I for a well know company to operate like this and for an organisation like S.I.M.I to allow this to happen is appaling they are nothing more than back street cowboy dealers. Merlin need to step forward they know they did wrong and sort out the problem.

smash

Is Merlin Motor City not gone? I thought they just had the auctions now.

ottostreet

Sensors on the windscreen?

drunkmonkey

The place on the longmile, is it not closed? The auction place is a seperate company I think.

BMW's love sensors you may get used to it and there not cheap.

Drummerboy08

Merlin Motor City is closed a good while now.

The auction is seperate.

smash

Drummerboy08 wrote: »

Merlin Motor City is closed a good while now.

The auction is seperate.

That's what I thought. The Auction is also sold as seen.

dgt

smash wrote: »

That's what I thought. The Auction is also sold as seen.

Beat me to it. Cannot emphasise that enough, in an auction it's almost always SOLD AS SEEN.

Buying from an auction is not for the faint hearted, you need your wits about you, know what your'e buying etc.

Last time I was out that neck of the city, motor city was very much shut and has been for a while

smash

Actually wait... you bought this car over a year ago now. And even got a printout from a BMW dealer over a year ago telling you what needed to be done, but you went to advance pitstop instead and got them to service it and now you're complaining about Merlin? gtfo....

http://www.boards.ie/vbulletin/showthread.php?p=72729429

dgt

Bit late to be raising this issue now by the looks of it... I can't fully understand it though, rain sensors?

I thought it was going to be life and death stuff, isn't that what the stalks are for, turning them on and off???

bazz26

Runners wrote: »

Bought a BMW from Merlin had a problem with the sensors on the front windscreen brought it back four times costing me time off work and inconvieneance. Merlin told me they got it tested in FrankKeans BMW but could find no problem but that they would get back to me shortly. When i did go back yet again they had close down i then went to FrankKeansBMW who informed me my car was never in with them Merlin had been lying to me all the time it was then found out that the Windscreen was not BMW but a cheap generic put in by Merlin. They are members of S.I.M.I which they promote to assure people that they can buy with confidence from them but in my case this has not happened. I have complained to them and S.I.M.I for a well know company to operate like this and for an organisation like S.I.M.I to allow this to happen is appaling they are nothing more than back street cowboy dealers. Merlin need to step forward they know they did wrong and sort out the problem.

The S.I.M.I. are nothing more than a group made up of car dealers representing themselves with their own interests at hand. All a dealer needs to do to have their sticker over their front door is pay the annual membership fees. They very rarely rule against their own and any dealer being a member would carry very little weight with me when buying from them.

To be honest I'm not sure what satisfaction you can/will get at this stage if the garage you dealt with are gone.

Big Nasty

Drummerboy08 wrote: »

Merlin Motor City is closed a good while now.

The auction is seperate.

smash wrote: »

That's what I thought. The Auction is also sold as seen.

Yeah but he must have bought it from the dealership because the auction house wouldn't have entertained him in the first place when he went back with it.

pred racer

dgt wrote: »

Bit late to be raising this issue now by the looks of it... I can't fully understand it though, rain sensors?

I thought it was going to be life and death stuff, isn't that what the stalks are for, turning them on and off???

But if you have automatic wipers, the intermittant doesnt work without the sensor. It would be annoying.

Runners

The diagnostic from BMW showed no problem with the intermittant wiper it will not work on a generic windscreen. This only came to lightin December, altough Merlin Motor City has ceased trading they were and continue to be members of S.I.M.I. I feel they are obliged to sort it out properly.

Shane Fitz

Runners wrote: »

The diagnostic from BMW showed no problem with the intermittant wiper it will not work on a generic windscreen. This only came to lightin December, altough Merlin Motor City has ceased trading they were and continue to be members of S.I.M.I. I feel they are obliged to sort it out properly.

How can you feel that Merlon are liable, when the diagnostic from BMW didn't raise any issue with the sensor when you had it test last year??

Runners

bazz26 wrote: »

The S.I.M.I. are nothing more than a group made up of car dealers representing themselves with their own interests at hand. All a dealer needs to do to have their sticker over their front door is pay the annual membership fees. They very rarely rule against their own and any dealer being a member would carry very little weight with me when buying from them.

To be honest I'm not sure what satisfaction you can/will get at this stage if the garage you dealt with are gone.

Merlin use their membership of S.I.M.I to great effect promoting it to assure customer confidence, you are right about S.I.M.I they are toothless. In my opinion they a nothing more than cowboys...its an expensive lesson but they are not getting away with it..

Runners

Shane Fitz wrote: »

How can you feel that Merlon are liable, when the diagnostic from BMW didn't raise any issue with the sensor when you had it test last year??

Merlin fitted the windscreen they knew all along i was with the mechanic four times about it they could not get it to work he even lied to me that FrankKeans BMW checked it as it is proven it was not in with them. The sensors do work but not on the cheap windscreen.

Drummerboy08

Runners wrote: »

The diagnostic from BMW showed no problem with the intermittant wiper it will not work on a generic windscreen. This only came to lightin December, altough Merlin Motor City has ceased trading they were and continue to be members of S.I.M.I. I feel they are obliged to sort it out properly.

Runners wrote: »

Merlin use their membership of S.I.M.I to great effect promoting it to assure customer confidence, you are right about S.I.M.I they are toothless. In my opinion they a nothing more than cowboys...its an expensive lesson but they are not getting away with it..

I'm not being funny, but how do you expect a company that is no longer trading to sort this out exactly?

Anan1

Is it working intermittently? In my experience, the rain sensing wiper on the E90 is a ball of sh1t anyway.

Runners

Drummerboy08 wrote: »

I'm not being funny, but how do you expect a company that is no longer trading to sort this out exactly?

The Directors of Merlin Motor City who were in S.I M.I continue to be Directors of Merlin Goup and members of S.I.M.I. They signed up to S.I.M.I's ' standards of excellance' and that s what i am going after they have a responsability. They continue to promote S.I.M.I on their sites which i object to..

Drummerboy08

Runners wrote: »

The Directors of Merlin Motor City who were in S.I M.I continue to be Directors of Merlin Goup and members of S.I.M.I. They signed up to S.I.M.I's ' standards of excellance' and that s what i am going after they have a responsability. They continue to promote S.I.M.I on their sites which i object to..

Fair enough, you can update us in a years time when you're still trying so.

dgt

Runners wrote: »

Merlin fitted the windscreen they knew all along i was with the mechanic four times about it they could not get it to work he even lied to me that FrankKeans BMW checked it as it is proven it was not in with them. The sensors do work but not on the cheap windscreen.

Ah, there's your problem, you need a glass fitter for windscreens not a mechanic...

Ninap

Anan1 wrote: »

Is it working intermittently? In my experience, the rain sensing wiper on the E90 is a ball of sh1t anyway.

Think op has an x5. I had the E53. Wipers weren't great. Even on most sensitive setting they wouldn't come on when it was drizzling. My current XC90 works much better

Anan1

Ninap wrote: »

Think op has an x5. I had the E53. Wipers weren't great. Even on most sensitive setting they wouldn't come on when it was drizzling. My current XC90 works much better

My 1996 Peugeot 406 worked much better!

Runners

Anan1 wrote: »

Is it working intermittently? In my experience, the rain sensing wiper on the E90 is a ball of sh1t anyway.

When the Jeep is not moving it works but as soon as it moves it stops, its annoying

Runners

Yes the directors folded the company in December , Merlin I believe were stalling me they knew they were going, to put in a proper BMW Windscreen is 1,500.

shane.

Runners wrote: »

Yes the directors folded the company in December , Merlin I believe were stalling me they knew they were going, to put in a proper BMW Windscreen is 1,500.

think its time to move on!!

Compton

Runners wrote: »

Yes the directors folded the company in December , Merlin I believe were stalling me they knew they were going, to put in a proper BMW Windscreen is 1,500.

What do you expect a lifetime warranty?

Runners

Compton wrote: »

What do you expect a lifetime warranty?

Merlin could not even honour a year's warranty never mind a lifetime they are cowboys not to be trusted. They are not a reputable dealership in fact they give the motoring industry a bad name and thats why i have asked S.I.M.I to expel them from their organisation and have also informed the Minister for Transport.

ScouseMouse

Runners wrote: »

Merlin could not even honour a year's warranty never mind a lifetime they are cowboys not to be trusted. They are not a reputable dealership in fact they give the motoring industry a bad name and thats why i have asked S.I.M.I to expel them from their organisation and have also informed the Minister for Transport.

Even if what you are saying is correct, you have your terminology wrong, WERE cowboys, WERE not reputable, they GAVE the motoring industry a bad name.

They are gone. Kaputt, no more. I also think you should move on.

Runners

superscouse wrote: »

Even if what you are saying is correct, you have your terminology wrong, WERE cowboys, WERE not reputable, they GAVE the motoring industry a bad name.

They are gone. Kaputt, no more. I also think you should move on.

What I have stated is correct and proven by FrankKeans BMW even their HR Manager in Nass apologised over it...
They are still there as directors and members of S.I.M.I ...I appreciate what you are saying but they will be exposed for their wrong doing.

Runners

Runners wrote: »

,,,,,,,,,,,,,..
They are still there as directors.........

Directors of the auction house?

Surely that's a seperate business though?

BTW, are these the amateurish apes that were on the TV show?

Nonoperational

Runners wrote: »

What I have stated is correct and proven by FrankKeans BMW even their HR Manager in Nass apologised over it...
They are still there as directors and members of S.I.M.I ...I appreciate what you are saying but they will be exposed for their wrong doing.

Well they won't really to be honest. They're gone and even if they were still trading they wouldn't be kicked out of the SIMI because of a windscreen. As for the minister for transport well...no. You may as well write to Santa Clause if you think Leo will chase the directors of a company that's ceased trading all over a dodgey windscreen.

Del2005

Runners wrote: »

What I have stated is correct and proven by FrankKeans BMW even their HR Manager in Nass apologised over it...
They are still there as directors and members of S.I.M.I ...I appreciate what you are saying but they will be exposed for their wrong doing.

Do you know how PLC's work?

Merlin would be the holding company. Merlin Motor City (MMC) would be a separate company within the Merlin group. You'll have no joy going after any of the directors of Merlin as they aren't responsible for MMC as that's ceased trading. Same as Merlin Auctions have nothing to do with MMC

Just ask some of the thousands of contractors who've been screwed over, for much more that you, by developers closing PLCs down. Sometimes the same directors opened new companies from the same premises, but as they are a different PLC they have no obligations from the old company.

It's not right, but it won't change.

ronaneire

Runners wrote: »

Merlin could not even honour a year's warranty never mind a lifetime they are cowboys not to be trusted. They are not a reputable dealership in fact they give the motoring industry a bad name and thats why i have asked S.I.M.I to expel them from their organisation and have also informed the Minister for Transport.

:rolleyes:

http://www.motorcheck.ie/blog/merlin-car-auctions-is-irelands-best-managed-company/

Runners

RoverJames wrote: »

Directors of the auction house?

Surely that's a seperate business though?

BTW, are these the amateurish apes that were on the TV show?

Same Directors, the CEO of Merlin Group is the one i'm after he's the one who sets policy he is responsible for my situation and continues to be a member of S.i.M.I. I have not watched that programme you will appreciate i've had a belly full of them as it is ...cheers

Runners

Del2005 wrote: »

Do you know how PLC's work?

Merlin would be the holding company. Merlin Motor City (MMC) would be a separate company within the Merlin group. You'll have no joy going after any of the directors of Merlin as they aren't responsible for MMC as that's ceased trading. Same as Merlin Auctions have nothing to do with MMC

Just ask some of the thousands of contractors who've been screwed over, for much more that you, by developers closing PLCs down. Sometimes the same directors opened new companies from the same premises, but as they are a different PLC they have no obligations from the old company.

It's not right, but it won't change.

Of course your right, Merlin are in the public eye and continue to be members of S.I.M.I. They are in the public eye and if they have any cop on they will realise i'm not going away.

MuppetCheck

I really think you should picket Dail Eireann about this. Maybe talk to Joe? You could try getting in contact with Declan Ganley too while you're at it. I'm pretty sure he needs a new axe to grind.

Seriously, stop pissing into the wind, dry your pants and realise your problem will not be solved. It's a piddly problem at best. If I was that worried about it and had windscreen cover I would have a new screen by now.

blindside88

I know you want Merlin to replace the windscreen but it doesnt look like it's going to happen, why not have it done on your insurance, windscreen cover usually covets upto 1500 from an approved repairer

Shane Fitz

Is it possible that Merlin had no knowledge of the spurious (sp?) windscreen, and bought it themselves, and sold it on in complete innocence?
Could the original owner have had it replaced?
I'm assuming you asked ALL relevant questions about it's history, crashes etc when buying?

Also, how come the problem only came to light before Christmas? We live in Ireland ffs, surely you had reason to use the wipers between time of purchase and the problem arising?

Jimdagym

OP, I can't see any way in which you are entitled to anything. Even morally (which doesn't come into it).
As for the directorship, well you need to learn how business works. I mean legally, not the sure-what-are-you-gonna-do-about-it way.

AltAccount

Runners wrote: »

...it was then found out that the Windscreen was not BMW but a cheap generic put in by Merlin.

How do you know Merlin fitted it? Could it not have been traded in with a non-BMW windscreen already fitted?

Runners

MuppetCheck wrote: »

I really think you should picket Dail Eireann about this. Maybe talk to Joe? You could try getting in contact with Declan Ganley too while you're at it. I'm pretty sure he needs a new axe to grind.

Seriously, stop pissing into the wind, dry your pants and realise your problem will not be solved. It's a piddly problem at best. If I was that worried about it and had windscreen cover I would have a new screen by now.

I,m giving Merlin all the publicity they don't want, why should they get away with it thats not going to happen. They are rogue traders using S.I.M.I for fools

dharn

time to close this thread, its going nowhere

MuppetCheck

Runners wrote: »

I,m giving Merlin all the publicity they don't want, why should they get away with it thats not going to happen. They are rogue traders using S.I.M.I for fools

You are giving a defunct entity publicity. Good or bad it doesn't matter one little bit.

Drummerboy08

This lad has to be a troll.

AltAccount

Runners wrote: »

I,m giving Merlin all the publicity they don't want, why should they get away with it thats not going to happen. They are rogue traders using S.I.M.I for fools

That's some nice defamation there...

Runners

Shane Fitz wrote: »

Is it possible that Merlin had no knowledge of the spurious (sp?) windscreen, and bought it themselves, and sold it on in complete innocence?
Could the original owner have had it replaced?
I'm assuming you asked ALL relevant questions about it's history, crashes etc when buying?

Also, how come the problem only came to light before Christmas? We live in Ireland ffs, surely you had reason to use the wipers between time of purchase and the problem arising?

Yes I was told every thing was working I had made several trips to get Merlin to sort it they said they brought it to FrankKeans BMW to get it checked I was informed by this dealership they never did and that really pisses me off they are supposed to be reputable and members of S.I.M.I.
Another problem was a leaking washer reserve that took time to fix when it was eventually finished this problem came up.

Runners

Jimdagym wrote: »

OP, I can't see any way in which you are entitled to anything. Even morally (which doesn't come into it).
As for the directorship, well you need to learn how business works. I mean legally, not the sure-what-are-you-gonna-do-about-it way.

They trade on their reputation , i.m well aware of how companies work i'm also well aware of rogue traders. Luv 'morals' if they had any this problem would have been sorted long ago...

Runners

MuppetCheck wrote: »

You are giving a defunct entity publicity. Good or bad it doesn't matter one little bit.

No the directors are still operating in the car business and continue to be members of S.I.M.I...

MuppetCheck

Runners wrote: »

They trade on their reputation

except they don't trade. All you're doing here is blatantly slandering the name of another company trading under a similar name.

-Corkie-

Op the only one that looks bad here is you not Merlin.