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hosting with blacknight but audience in different country

Yurple · 2012-06-04 16:02:26

Hi There, I currently have a client that enquired before purchasing hosting with you that when hosting with blacknight and blacknight domain (.co.nz) there would be no issues on speed for the New Zealand audience of the website. Now that the website is up and running there are many complaints of very slow load times. What…

04-06-2012 4:02pm

#1

Yurple

Registered Users, Registered Users 2 Posts: 391 ✭✭

Join Date: December 2010

Posts: 303

Hi There,

I currently have a client that enquired before purchasing hosting with you that when hosting with blacknight and blacknight domain (.co.nz) there would be no issues on speed for the New Zealand audience of the website.

Now that the website is up and running there are many complaints of very slow load times. What can we do?

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#2 04-06-2012 4:38pm

mneylon

Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭

Join Date: April 2001

Posts: 7232

You'd need to get more information about the perceived slowness eg. traceroutes etc., from people so that our network team can diagnose any potential issues.

If you can get that information please share it directly with our helpdesk team

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