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Customer service??

  • 29-05-2012 6:10pm
    #1
    Registered Users, Registered Users 2 Posts: 135 ✭✭


    I was thinking of signing up with emobile and ive been watching this forum.
    I have posted in another thread that has not been answered as of yet.

    Just incase you didnt see it here is a link to the thread
    http://www.boards.ie/vbulletin/showthread.php?t=2056646645

    I also notice that some other threads have not been answered even though there are repersentives online.

    Do Emobile customer service only answer questions that they choose too?

    Is this the type of service i should expect if i do sign up?

    Thanks
    Steder


Comments

  • Company Representative Posts: 424 Verified rep eMobile: Tony


    steder wrote: »
    I was thinking of signing up with emobile and ive been watching this forum.
    I have posted in another thread that has not been answered as of yet.

    Just incase you didnt see it here is a link to the thread
    http://www.boards.ie/vbulletin/showthread.php?t=2056646645

    I also notice that some other threads have not been answered even though there are repersentives online.

    Do Emobile customer service only answer questions that they choose too?

    Is this the type of service i should expect if i do sign up?

    Thanks
    Steder

    Hi Steder,

    Are you interested in signing up for Billpay or Prepay? Details of all the plans available can be found here: http://www.emobile.ie/phonesplansmore/plans/postpay/ and http://www.emobile.ie/phonesplansmore/plans/prepay/
    A reply has been posted to the link you provided.

    Let me know if you have any other queries.

    Tony


  • Registered Users, Registered Users 2 Posts: 480 ✭✭dublin daz


    steder wrote: »
    I was thinking of signing up with emobile and ive been watching this forum.
    I have posted in another thread that has not been answered as of yet.

    Just incase you didnt see it here is a link to the thread
    http://www.boards.ie/vbulletin/showthread.php?t=2056646645

    I also notice that some other threads have not been answered even though there are repersentives online.

    Do Emobile customer service only answer questions that they choose too?

    Is this the type of service i should expect if i do sign up?

    Thanks
    Steder

    Its unlimited for bill pay and limited to 59 minutes for prepay.

    I had to leave eMobile after 3 days because I was charged for iPhone activation SMS messages. In three days I racked up 10 messages to a UK number.

    Granted eMobile did offer refunds, but I can't keep calling up asking for refunds when other operators don't charge (zero rate) them in the first place.


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