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Legally bound to contract through phone call?

  • 29-05-2012 4:48pm
    #1
    Donkathon
    Registered Users, Registered Users 2 Posts: 932 ✭✭✭


    Hi could someone please point me in the direction I would find some information about contract law,

    If you sign up for a service over the phone are you legally bound to the contract?

    I have requested a copy of the contract and have received it but the signature areas are blank as I presume they use the call recording as proof or something

    What I would like to know, as every company must tell you that calls are recorded and must specify a reason why it is being recorded and the recording can only be used for that purpose

    1. Can they legally use that recording as proof you are bound by a contract as you were informed the call is being recorded for "training purposes" but to use it to prove your legally bound to a contract is not what the call was recorded for?

    2. I asked for proof I am bound by that contract but furnished the unsigned contract, I further requested a recording of the call they claim binds me to the contract and they said i must request this through data prtection & pay €6.35 fee for them to prove i am legally bound to it

    3. If i dispute the recored call is in fact not my voice and was not me how can they dispute this claim?


Comments

  • #2
    Tom Young
    Legal Moderators, Society & Culture Moderators Posts: 4,338 Mod ✭✭✭✭Tom Young


    There's a procedure that is approved in telecoms sales called Third Party Verufication - TPV, which passes the regs and contract law rules. You can also require a copy of the voice activation form with no charge, in most instances.


  • #3
    Tom Young
    Legal Moderators, Society & Culture Moderators Posts: 4,338 Mod ✭✭✭✭Tom Young


    PS: The scenario I mention doesn't sound like the one I refer to.


  • #4
    Donkathon
    Registered Users, Registered Users 2 Posts: 932 ✭✭✭Donkathon


    Tom Young wrote: »
    There's a procedure that is approved in telecoms sales called Third Party Verufication - TPV, which passes the regs and contract law rules. You can also require a copy of the voice activation form with no charge, in most instances.

    and if there is a dispute claim that is is not ones voice on that recording?


  • #5
    Tom Young
    Legal Moderators, Society & Culture Moderators Posts: 4,338 Mod ✭✭✭✭Tom Young


    There's usually a security question or far as I recall, three firms if validation required in order to secure the privacy and validate the voracity of the callers credentials.

    Thereafter, the person might be bound by contract.


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