my laptop keeps freezing

lauraww

hi there,i started up my laptop today and everything was fine,typed in my password and got to my homescreen then just as i was moving the arrow to click on internet explorer the arrow froze.i did a system restore while in safe mode but that didnt fix the problem.last night the battery was taken out while the laptop was running,maybe this is the cause of the problem.
it is a HP Windows 7 laptop,can someone please help me?thank you

yeppydeppy

The battery being removed shouldn't have any effect, not like that even if it was booted up at the time.
Sounds more like a virus/malware that was knocking around a while ago.
What antivirus have you installed and is it up to date? If none install avast or avg.
I reccommend you install malwarebytes antimalware and do a full scan with that.

You may need to download these on a different machine and install and run they on your laptop in safemode.

lauraww

yeppydeppy wrote: »

The battery being removed shouldn't have any effect, not like that even if it was booted up at the time.
Sounds more like a virus/malware that was knocking around a while ago.
What antivirus have you installed and is it up to date? If none install avast or avg.
I reccommend you install malwarebytes antimalware and do a full scan with that.

You may need to download these on a different machine and install and run they on your laptop in safemode.

thanks for your advice.i have norton anti virus 2012,i will do a scan with that and if that dont work i will try malwarebytes antimalware,i was thinking of doing a factory reset if all else fails,do you think that would be wise?

johneire31

I would recommend you back up your important files and take them of the system. You can then do a fresh Clean Install of windows 7, bearing in mind that you will need a Windows 7 installation disk, installation disks of all your programs as you will be completely cleaning the hard drive and everything on it will be lost. you can also export your browser bookmarks and settings as well.

A restore, a recovery, or a virus seeking expedition can take a lot of time and yield no results or improvements, sometimes problems like this are due to software conflicts and are often caused by automatic program updates which interfere with the smooth running of the system.

The clean install gives you a fresh environment and you should be done in less that an hour. If this does not fix the problem then you have most likely go a hardware issue of some kind

Skerries

have you run the diagnostics?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895819&lc=en&cc=kr&dlc=ko

lauraww

laptop is working grand now,turned it on today and all was good

magnumbud

buy a heater :-P