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Medical Card Processing

  • 29-05-2012 12:12pm
    #1
    LegacyUser
    Registered Users, Registered Users 2 Posts: 166,026 ✭✭✭✭


    Hi All,
    I submitted my Medical Card Application at the end of March, Received a letter end of April looking for additional information- they gave me 2 weeks to send requested information or my application would be cancelled.

    I registered posted the information within 2 days and upon checking my application status online it stated that additional information was received on 2nd May.

    I e-mailed them on 16th May looking for an update on my status, I received a reply stating that additional information was reveived and they would process as soon as they could.

    I decided to ring today to see how long more i'd be waiting....The person who answered the phone said the system had no record of my additonal information being received. I explained about the e-mail i received and she asked me who had sent the e-mail and on what date. She seemd to know nothing about my application..even asking me what additional details were requested and what information i had posted to them.

    She is going to call me back with details as soon as she has them.

    I'm frustrated that having done everything they asked within the requested timeframe and then they don't seem to have a clue whats going on. I have sent an e-mail of complaint.

    Anyone else had this problem?...anyone else waiting for long periods of time for medical cards?...any advice on how i should proceed.

    Many thanks


Comments

  • #2
    mp22
    Moderators, Business & Finance Moderators, Regional South Moderators Posts: 6,854 Mod ✭✭✭✭mp22


    Just a note that the forum charter is very clear on comments about gov policy,dept of social protection and hse staff ect http://www.boards.ie/vbulletin/showthread.php?t=2055070569

    Have a nice thread:D

    mp22


  • #3
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    We were late submitting additional information, more than 2 weeks, the status was never updated so we rang. We were told the birth certs were lost, we resent by registered post, the syatus never updated again so we called, they couldnt find them but a few days later they were found, a decision came a few days later. Try calling again tomorrow in case the stuff turns up. I copied the cover sheet they sent and attached to each piece of information. As well as putting the applicants pps number on each sheet.


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