How long for a repair and how often?

BostonB · 25-05-2012 8:50pm #1

If a mobile is being repaired under warranty, how many times does can they attempt to repair it before you can get a replacement. Secondly, how long can they take to repair the phone. A week, a month, 2 months?

irishbucka · 25-05-2012 8:55pm

if first repair doesnt work your entitled to a replacment if it is still under warrenty.

BostonB · 25-05-2012 9:15pm

Where are you getting that from?

cookie1977 · 25-05-2012 9:19pm

So the rules are you're entitled to a repair, replacement or refund if it's a flaw in the device not caused by you. The company chooses but if it's a repair it must be permanent otherwise you're entitled to a replacement or refund.

http://corporate.nca.ie/eng/Business_Zone/selling-products-to-consumers/

irishbucka · 25-05-2012 9:48pm

^^^^^^^^^^^^^^^^^^
what cookie said

antocann · 25-05-2012 9:51pm

most phone shops usualy make you go through 3 repairs before they offer anything else

irishbucka · 25-05-2012 10:05pm

thats because ,the irish consumers are pushovers and not totally up to date with their rights and entitlements under consumer law

Procrastastudy · 27-05-2012 11:12am

My interpretation of the act is as follows;

Repair, Replacement or Refunds are all remedies.

A remedy needs to be made within a reasonable amount of time.

Time is cumulative. So if I'm without it for 3+5+3+9+6+9+2 days - I've been without it for 37 days.

At the point I feel its got unreasonable I ask for a refund / immediate replacement. If that's refused go buy another and sue for damages.

Its pretty simple really - the issue is that no-one can tell you a fixed amount because the Act doesn't tell you. To digress into legal waffle for a moment - where that happens with amounts over €38,100 the High Court deal with it and the case may be reported. Then its possible to go back and say:

In Smith v XYZ Crappy Phone Co. it was held that 5 days without a phone was unreasonable.

Then you can say - a Judge has defined "unreasonable". As this type of thing is dealt with in the District Court reporting rarely happens so you're left having to take a guess.

Decisions/interpretations of the NCA aren't 100% but they are a fairly good indication.

How long for a repair and how often?

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