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laptop problem - black screen with mouse cursor

  • 09-05-2012 9:04am
    #1
    Lord TSC
    Moderators, Sports Moderators Posts: 42,788 Mod ✭✭✭✭


    Sorry if this is in the wrong place. Posting from my phone so am limited a bit...

    Trying to turn my laptop on at the moment and having trouble. At the stage where it should go to desktop, I just get a black screen. Still have my mousr but nothing else. Control-alt-delete just brings up a message saying "logon process unable to display security and log on options...if systembdoesnt respons press esc or restart using the power switch".

    Need help :( Any ideas?


Comments

  • #2
    sellerbarry
    Closed Accounts Posts: 776 ✭✭✭sellerbarry


    You will need your recovery disc that came with laptop. In the bios, change boot order to boot from disc first. Follow instructions from there. Good luck


  • #3
    Staplor
    Registered Users, Registered Users 2 Posts: 1,128 ✭✭✭Staplor


    I saw this at one point on Vista, on some ropey laptops around where I work, the IT guys had to wipe and reinstall windows, from what I recall they couldn't retrieve the data either.


  • #4
    dre_jspeed
    Registered Users, Registered Users 2 Posts: 216 ✭✭dre_jspeed


    Are you running windows 7?


  • #5
    Lord TSC
    Moderators, Sports Moderators Posts: 42,788 Mod ✭✭✭✭Lord TSC


    dre_jspeed wrote: »
    Are you running windows 7?

    Yeap.

    *sigh* was afraid some one would say about the disks. Will have to find them first...


  • #6
    Duggy747
    Registered Users, Registered Users 2 Posts: 13,295 ✭✭✭✭Duggy747


    Teamshadowclan wrote: »
    Yeap.

    *sigh* was afraid some one would say about the disks. Will have to find them first...

    Start the machine and keep tapping F8 until you get a menu.

    Do you get the option for Repair Your Computer? If you do, you might not need the discs and have the option to do a Factory Restore.


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