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EMobile issues

  • 27-04-2012 12:39pm
    #1
    Plane Mad
    Registered Users, Registered Users 2 Posts: 46 ✭


    Ordered the Sony Xperia S on Thursday 19th payment taken and all emailed documents too.
    Received email on Monday evening saying there were issues with the phone but has been resolved and phone would be dispatched on tuesday.

    Then on Tuesday evening another email saying the phone was out of stock and will be Friday before any comes in. Checked eMobile site ten mins ago the site says its I stock but rang customer services and it's not in stock and they don't know when it will be back in stock yet they are selling them online.
    This happen to anyone else.

    Plane mad


Comments

  • #2
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    Plane Mad wrote: »
    Ordered the Sony Xperia S on Thursday 19th payment taken and all emailed documents too.
    Received email on Monday evening saying there were issues with the phone but has been resolved and phone would be dispatched on tuesday.

    Then on Tuesday evening another email saying the phone was out of stock and will be Friday before any comes in. Checked eMobile site ten mins ago the site says its I stock but rang customer services and it's not in stock and they don't know when it will be back in stock yet they are selling them online.
    This happen to anyone else.

    Plane mad

    Hi Plane Mad,

    If you PM your order number and if you purchased the phone on Prepay or on Bill pay I can get this checked out for you.
    Tony


  • #3
    augusta24
    Registered Users, Registered Users 2 Posts: 633 ✭✭✭augusta24


    eMobile: Tony wrote: »
    Hi Plane Mad,

    If you PM your order number and if you purchased the phone on Prepay or on Bill pay I can get this checked out for you.
    Tony


    Tony it might help if you could reply to your PMs when people actually choose to PM you rather than dealing with EMobile's terrible customer service out in the open on a public forum.
    I am getting so annoyed by how I'm being treated by Emobile and I have sent you numerous PMs and I would appreciate a reply.


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    augusta24 wrote: »
    Tony it might help if you could reply to your PMs when people actually choose to PM you rather than dealing with EMobile's terrible customer service out in the open on a public forum.
    I am getting so annoyed by how I'm being treated by Emobile and I have sent you numerous PMs and I would appreciate a reply.

    Hi augusta24,

    I have responded to your PM.
    Apologies for the delay. Let me know if you have any other queries.

    Tony


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