cancelling second line

Tigger

so eircom rang me and asked if i'd like to sign up to a business package
for 59.99 i can have phone and bband that suits my needs

grand sez i but i have two line so i'll just cancell one and sign up
(i no longer need the second line it was for fax and the card machine and i have a bband card machine and fax now)

oh wait sez eircom cancellation you have to pay €15 to change your line and you have to wait 30 days to cancell your phone line

so they ring me ask me to sign up to a package and then tell me that i have to wait 30days to change

that can't be right?

eircom: Ant

Tigger wrote: »

so eircom rang me and asked if i'd like to sign up to a business package
for 59.99 i can have phone and bband that suits my needs

grand sez i but i have two line so i'll just cancell one and sign up
(i no longer need the second line it was for fax and the card machine and i have a bband card machine and fax now)

oh wait sez eircom cancellation you have to pay €15 to change your line and you have to wait 30 days to cancell your phone line

so they ring me ask me to sign up to a package and then tell me that i have to wait 30days to change

that can't be right?

Hi Tigger,

Thank you for your query.

If you PM your eircom Account number, phoneline and details, I will look into this for you.

Best wishes,
Ant

Tigger

so i was finally called and they told me i have to post a letter in to cancell
apparently they don't have email yet.

Tigger

so we had another discussion and

no 30 days wait
no penalties
no letter needs sending