Downloading itunes

Huggy198

Hi All,

Trying to download iTunes directly from Apple. It starts installing and then i get a window saying that Windows Installer couldn't run something.

Any idea's how to solve this i've tried everything i can think of...

Cheers for all reply's!

chin_grin

Um...it might be beneficial to get exactly what the error message said.

But by seeing something like this before it could be the following:

http://support.microsoft.com/kb/315346

Huggy198

The message:

There is a problem with this Windows Installer package. A program for this install to complete could not be run. Contact your support personnel or package vendor.


Any idea's for this in particular???

Born To Be Mild

Looks like the installer is corrupt / for a different version of Windows.

Try to download it again and make sure it's for the correct operating system and check if it's 64bit or 32bit.

edit: I downloaded it from Apply website for Windows 7 x64 a few days ago and had no trouble.

Huggy198

I've tried all of those options... I'm beginning to think I should download Windows Installer from scratch....??? Is this a good idea???

Born To Be Mild

Yeah, delete the installer you have and go to the apple website and download it again. Remember to double check operating system etc when downloading it.

yoyo

Windows XP i'm guessing? If so download Windows Installer 3 here. also do all Windows updates, make sure your on the latest service pack (sp3 on xp)

Nick

Huggy198

I'm actually on Wondows Vista, 32 bit, Service Pack 2... I've everything up to date so I don't know why it wont download.. I would have thought iTunes is a fairly basic program to run like any media player...?? I'll try down loading a new windows installer..

yoyo

Huggy198 wrote: »

I'm actually on Wondows Vista, 32 bit, Service Pack 2... I've everything up to date so I don't know why it wont download.. I would have thought iTunes is a fairly basic program to run like any media player...?? I'll try down loading a new windows installer..

Far from it, one of the most bloated media players out there, why it takes minutes to install a simple media player on a high spec machine I don't know... Use the following FixIT tool here to fix Windows Installer corruption issues, it may help. Afaik Vista ships with the latest version of windows Installer, especially if the OS is patched and up to date

Nick

Huggy198

Nick,

I tried that Fixit tool... It seemed to do something alright but after I'm still getting the same message..

I'm really stumped... My new Ipod aint gonna be much fun!!

yoyo

Huggy198 wrote: »

Nick,

I tried that Fixit tool... It seemed to do something alright but after I'm still getting the same message..

I'm really stumped... My new Ipod aint gonna be much fun!!

SharePOD can add music to an ipod, its also much less bloated. Could you take a screenshot of the exact error message?

Nick

Torqay

Huggy198 wrote: »

My new Ipod aint gonna be much fun!!

Use Floola or CopyTrans Manager instead, your computer will be grateful for being spared from Apple's cr*pware.

Huggy198

itunes Download.JPG


Here is the image Nick.

Torqay

Did you read this thread in Apple's support forum?

yoyo

Torqay wrote: »

Did you read this thread in Apple's support forum?

Just to add to torqays suggestion, see this Apple KB article here, do a full uninstall of all Apple components and see how it goes (I find it quite interesting 6 in total are actually needed to run Itunes)

Nick

Huggy198

yoyo wrote: »

Just to add to torqays suggestion, see this Apple KB article here, do a full uninstall of all Apple components and see how it goes (I find it quite interesting 6 in total are actually needed to run Itunes)

Nick

I completed this two or three times, they had to be uninstalled in a particular order. Eventually iTunes downloaded perfectly!!!

Cheers for all of your help!!:)