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Faulty Laptop Advice Consumer Rights

  • 23-04-2012 11:50pm
    #1
    Dmeaney92
    Registered Users, Registered Users 2 Posts: 28 ✭


    Hello I am here to inquiry about a faulty laptop that i have bought from Pc World. I bought a HP Pavilion g6 on the 9th of September 2011. Sometime in Feburary of 2012 the laptop started making loud noises so i brought it back and I want to know from Consumer Rights am I allowed a refund but i was refused a refund and had to send it away to get repaired but when I got it back 2/3 weeks later the same problem came back. What am I entitled to now? am entitled to a refund??.

    Thanks in Advice.
    Tagged:


Comments

  • #2
    Recessionbust
    Registered Users, Registered Users 2 Posts: 243 ✭✭Recessionbust


    Its a "Grey area" the product sold should be fit for its purpose which clearly its not.
    The Retailer has a right to offer Repair, Replace or Refund and as long as they do one of them then they are covered.

    However its already been repaired and obviously its a fault with the computer so I would write up a letter and hand deliver it for the attention of the Manager requesting that they exchange the product with one of similar value because you have not a hope of getting a refund. Tell them in the letter that you are requesting a reply by way of letter or email within 7 days of the date on the letter and failing this you will refer the matter to Consumer rights together with the small claims court.

    If they dont reply than take em to the SCC which will only cost a few euro..


  • #3
    Dmeaney92
    Registered Users, Registered Users 2 Posts: 28 ✭Dmeaney92


    ya ill do anything at this stage. The laptop is not even a year old. I really do not want to let this go and waste money on another laptop.


  • #4
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    Dmeaney, pc world have their own section on this site and from personal experience they are excellent to deal with. Perhaps post this over there or even if a mod could move it for you. . .


  • #5
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    The Op already posted there.


  • #6
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    Jarren wrote: »
    The Op already posted there.

    ahhh, indeed he did. . . . never mind


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