Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Distance Selling Regulations when to refund

  • 16-04-2012 7:23pm
    #1
    tommytee
    Registered Users, Registered Users 2 Posts: 206 ✭✭


    Hi Folks,
    Consumer orders item from webshop, payment made and item shipped,
    Consumer notifies webshop that they want to cancel order, within 7 days of order.
    Can someone tell me if refunds (item outbound shipping) are obliged to be paid back to consumer before the goods arrrives back at webshop???


    thanks
    T


Comments

  • #2
    BrianD
    Closed Accounts Posts: 7,221 ✭✭✭BrianD


    I would imagine that you are liable for the cost of the shipping to you and the cost to return the item to the supplier. These are costs that are incurred by them and they won't recoup. You'd need to check the T&C's of the carriage to you as this may have supplied under separate T&C's.


  • #3
    tommytee
    Registered Users, Registered Users 2 Posts: 206 ✭✭tommytee


    hi Brian,
    eu law says that wbeshop have to refund outbound shipping costs that the buyer paid, the buyer has to pay for the cost to return goods to webshop.

    my questions is: when do they have to refund the funds to buyer, before or after they receive the goods back,
    I have heard that they are obliged to refund $$$ even before they receive the goods back, seems crazy but thats what I have read:

    see: http://www.netlawman.co.uk/info/distance-selling-refunds.php

    "When do I have to refund a consumer’s money if they cancel an order?
    Regulation 14 requires that you make the refund as soon as possible after the consumer cancels, and at most within 30 days. You must refund the consumer’s money even if you have not yet collected the goods or had they returned to you by the consumer. You cannot insist on the goods being received by you before you make the refund."

    tom


  • #4
    BrianD
    Closed Accounts Posts: 7,221 ✭✭✭BrianD


    tommytee wrote: »
    hi Brian,
    eu law says that wbeshop have to refund outbound shipping costs that the buyer paid, the buyer has to pay for the cost to return goods to webshop.

    my questions is: when do they have to refund the funds to buyer, before or after they receive the goods back,
    I have heard that they are obliged to refund $$$ even before they receive the goods back, seems crazy but thats what I have read:

    see: http://www.netlawman.co.uk/info/distance-selling-refunds.php

    "When do I have to refund a consumer’s money if they cancel an order?
    Regulation 14 requires that you make the refund as soon as possible after the consumer cancels, and at most within 30 days. You must refund the consumer’s money even if you have not yet collected the goods or had they returned to you by the consumer. You cannot insist on the goods being received by you before you make the refund."

    tom


    If I was a retailer I'd be waiting the full 30 days until I had the goods back in stock. They are supposed to have it stated in their T&C's.

    BTW the cool off starts 7 days from date of delivery or receipt of product. Not when it was ordered.


Advertisement