Ryanair: you must pay to do your own checkin online?!!

Nanazolie

That's the biggest scam ever... Ryanair charges you 6 euros per flight for online checkin. Something that you MUST do yourself. It's a bit like going to a restaurant, paying for the meal, and having to serve it yourself.

That's on top of the 6 euros "administration fee", of course

My company is paying, and there is no other company flying where I'm going to. But if it were my own choice, I'd rather fly to another place and drive than give any money to these bloodsuckers :mad:

jameshayes

aerlingus and everyone else does the exact same thing... they just call them administration fees and "taxes and charges"

Just because ryanair details the payments doesn't mean they are the only ones charging them

al28283

Nanazolie wrote: »

But if it were my own choice, I'd rather fly to another place and drive than give any money to these bloodsuckers :mad:

You'd still have to pay the 6 euro no matter where you fly or who you fly with

Nanazolie

That's not true. I'm flying with Aerlingus soon and the handling fee was 12 euros for both ways, so 6 euros each way. Raynair's one is 6 (admin fee) + 6 (online check in fee) each way, bringing the total to 24 euros. Twice as much as Aerlingus

ntlbell

Nanazolie wrote: »

That's not true. I'm flying with Aerlingus soon and the handling fee was 12 euros for both ways, so 6 euros each way. Raynair's one is 6 (admin fee) + 6 (online check in fee) each way, bringing the total to 24 euros. Twice as much as Aerlingus

don;t fly with ryanair.

they state clearly the cost and why it's there you choose to buy it or not.

if you dont like it fly with someone else.

jameshayes

Nanazolie wrote: »

That's not true. I'm flying with Aerlingus soon and the handling fee was 12 euros for both ways, so 6 euros each way. Raynair's one is 6 (admin fee) + 6 (online check in fee) each way, bringing the total to 24 euros. Twice as much as Aerlingus

but what about the fuel surcharge?

JoseJones

But it's the same thing if they just upped all of their fares by €6 and done away with the surcharge. Would you pay it then?

al28283

And how far in advance did you book? Even with these fees Ryanair is far cheaper than Aer Lingus if you book more than a few weeks in advance.

You certainly can't call them a ripoff

jameshayes

jameshayes wrote: »

but what about the fuel surcharge?

cancel that - doesn't look like they charge their fuel charge seperatley anymore - they just charge a bunch of fees called "taxes and charges" which total 72 euro per person!!!

Mellio

I think the biggest issue is that they are actually telling you that you are paying to check yourself in, they dont need to rub it in, real O'Leary style, they do because they can and why because there still the cheapest no matter what people say.

People should just concentrate on the final figure when paying for there flight and determine if they feel its value for money then.

We really dont need to concern ourselves with administration/taxes and charges, we really only need to know the final price.

jackdock88

the secret is looking at the prices ryanair advertise and then to say to yourself "plus 20% in extra fees and taxes". that has stopped me from being disappointed.

ntlbell

Mellio wrote: »

I think the biggest issue is that they are actually telling you that you are paying to check yourself in, they dont need to rub it in, real O'Leary style, they do because they can and why because there still the cheapest no matter what people say.

People should just concentrate on the final figure when paying for there flight and determine if they feel its value for money then.

We really dont need to concern ourselves with administration/taxes and charges, we really only need to know the final price.

it depends how you look at it.

I would prefer to pay 6e and do it at home than stand in a line of 100 idiots looking for their passport with suit cases too big and blah blah

then stand behind the same idiots to get on the plane.

in this case 6e is a bargain.

al28283

Nanazolie wrote: »

That's the biggest scam ever... Ryanair charges you 6 euros per flight for online checkin. Something that you MUST do yourself. It's a bit like going to a restaurant, paying for the meal, and having to serve it yourself.

Op, you seem to be really pissed off at Ryanair for this but now you know Aer Lingus and others do it too you've shifted your anger to the cost of it rather than the practice itself.

Is this just a Ryanair bashing thread?

jameshayes

people just love ryanair bashing because it's easy,

they offer a good service which is better than most, they have clean planes and have their logistics down to a T (if people do what they are told and follow the fecking rules about baggage & check in times & online check in)

Mellio

al28283 wrote: »

And how far in advance did you book? Even with these fees Ryanair is far cheaper than Aer Lingus if you book more than a few weeks in advance.

You certainly can't call them a ripoff

Well I actually booked Aer Lingus last October to go to Palma Majorca in June 2012(when the 2012 Euros are on), cost us €656 for 4 people(Including 2 bags and seat selection and any admin fees).

Ryanair were charging €900 for the same flight at the time, worse flight times and not inlcuding bags or seat selection and excluding admin fees.

Not always cheaper than Aer Lingus and less enjoyable flight.

Im even happier at the moment, for the same Flights to book now:

Aer Lingus €2,050
Ryanair €2,100

As previosuly said I think this year Aer Lingus and Ryanair are putting prices up a good bit on al flights, may be with the EURO's being on and the Olympics they are trying to milk all travel options?

Nanazolie

ntlbell wrote: »

don;t fly with ryanair.

they state clearly the cost and why it's there you choose to buy it or not.

if you dont like it fly with someone else.

mmmmh, did I not mention that it wasn't my choice? Oh, wait... I did.
I stopped flying Ryanair years ago after having the most horrible trip with a young child.

Mellio

ntlbell wrote: »

it depends how you look at it.

I would prefer to pay 6e and do it at home than stand in a line of 100 idiots looking for their passport with suit cases too big and blah blah

then stand behind the same idiots to get on the plane.

in this case 6e is a bargain.

I get what your saying and agree especially with the whole airport queuing business to check in, its ridiculous however you do have to still stand behind these idiots to get on the plane no matter what or again pay for your seat and pay for priority boarding.


I dont mind actually paying as I said its the final price that we need to concern ourselves with not the breakdown of it all.

If every business was run this way our heads would be melted with the breakdown of associated costs, its not necessary but it works for Ryanair as they jumped on a pricing model that entices people to buy at a low intial starting price but increases nimnally along the way so people are not put off.

BrensBenz

Wholehearted agree with OP. Being charged to do THEIR work = rip-off. Irish Ferries also do this but they're not as up-front about it - their secret charge is added last. Sailing with Stena and flying Aer Lingus now - probably not any cheaper but no dirty taste in mouth.

reprazant

.

Nonoperational

Never take any notice of the breakdown of the prices myself, just look at the final price. And more often than not Ryanair are the cheapest. I wouldn't call it a rip off.

analucija

In Europe they are my preffered choice. They have by far the least delays, they fly to a lot locations and usually they are cheaper. The same than most of other people I just check the final price and ignore the breakdowns .

ntlbell

Nanazolie wrote: »

mmmmh, did I not mention that it wasn't my choice? Oh, wait... I did.
I stopped flying Ryanair years ago after having the most horrible trip with a young child.

How is ryanair responsible for YOUR lack of choice?

Nanazolie

ntlbell wrote: »

How is ryanair responsible for YOUR lack of choice?

In plain English: I HAVE to fly with Ryanair on this occasion because I am going to a location where only Ryanair flies to. For work. So it's not MY decision, otherwise I would fly to a more remote location and drive there.
On this occasion, I am not paying, but I still find it rather rich that the customer has to pay to do their work.

And as mentioned, I always tries to avoid Ryanair due to some horrible trip a few years ago, when having paid for the privilege of priority boarding because I was travelling with a 4 months baby, I was left to carry my baby and buggy down the stairs and ended up boarding last. Once inside, I had to ask a fellow traveller to hold my child because the flight attendant would not even help. May be there was a 'smiling and helpful' option, only 6 euros extra, that I had missed. I took 2 planes each way, and the same happened on each flight. When I wrote to the customer service to complain, I was litterally dismissed with some bull*t Ryanair jargon, which ended with "we still provide the cheapest fares".

I know all airlines add some ridiculous fees like credit card fees for instance, it grates me when Aerlingus or whoever does that and I've mentioned it before and even wrote to them, to no avail of course. But being so blatant about the fact that they are charging you to do their job is clearly a 'laugh in the face of our customer's attitude' and I can't stand it

al28283

Nanazolie wrote: »

I still find it rather rich that the customer has to pay to do their work.

So why is this thread about Ryanair and not all airlines??

Mellio

I am guessing the thread is about Ryanair because Ryanair are the only ones that quote a price for checking in online.

I do think however that its not as simple as the OP is making out, they are charging you for the convenience of checking in online so you dont have to queue at the airport for an hour just to get a boarding pass.

Ryanair also have to maintain a system that generates the boarding pass and obviously someone to oversee this process runs smoothly so there are costs associated with this process for Ryanair.

Your mearly just paying for the convenience which I beleive is actually worth it.

Now the credit card charge is a differnet kettle of fish and is a bigger issue for me.

They only process one transaction but you are charged for two being the outward journey and inward journey, anyway its off topic so I will say no more.

Nanazolie

yes Mellio, that's it, you understood my point

Why is that every time someone opens a thread about Ryanair it is seen as some conspiration? Why can't anyone just say "I find this not nice at all" without people becoming defensive?

I don't notice it on other threads, for instance one might open a topic 'price increase in Tesco', some people will agree, some people won't, but no one will react so strongly that this is a Tesco bashing thread, sure all supermarkets do it, etc...

ntlbell

Nanazolie wrote: »

In plain English: I HAVE to fly with Ryanair on this occasion because I am going to a location where only Ryanair flies to. For

and how is this ryanairs fault?

you dont seem to be very good at this

al28283

Nanazolie wrote: »

yes Mellio, that's it, you understood my point

Why is that every time someone opens a thread about Ryanair it is seen as some conspiration? Why can't anyone just say "I find this not nice at all" without people becoming defensive?

I don't notice it on other threads, for instance one might open a topic 'price increase in Tesco', some people will agree, some people won't, but no one will react so strongly that this is a Tesco bashing thread, sure all supermarkets do it, etc...

Why is it whenever someone starts a thread about Ryanair they usually don't know what they're talking about?

A price increase in Tesco is not the same thing.

It is not the price you were complaining about but the practice of having to check in online which is not unique to Ryanair.

If you were complaining about self service checkouts in Tesco then someone would mention that most supermarkets have them and not just Tesco.

Nanazolie

ntlbell, I never said it was Ryanair's fault that I had to fly with them. Reread my post and tell me where you think I said that

al28283, wrong. I didn't complain about the fact that I had to checkin online. In fact, it's ok for me to do it. It's the fact that I have to pay to do it, even though it means doing the job that is supposedly done by some staff at the airport. Now, if Tesco wanted to charge people to use their self service checkout, there would be loads of people complaining. Why not here?

al28283

Nanazolie wrote: »

al28283, wrong. I didn't complain about the fact that I had to checkin online. In fact, it's ok for me to do it. It's the fact that I have to pay to do it, even though it means doing the job that is supposedly done by some staff at the airport. Now, if Tesco wanted to charge people to use their self service checkout, there would be loads of people complaining. Why not here?

THE POINT IM MAKING IS THAT YOU ARE COMPLAINING THAT RYANAIR DO SOMETHING THAT AER LINGUS DO, AND CITYJET DO, AND MANY OTHERS.

Nanazolie

No need to shout

Aerlingus will not force me to book online if I don't want to. So I'm paying for their staff at the counter.
And no, I'm not complaining that there is online check-in, they mention it clearly in their terms and conditions, that's fine by me, and actually it will cut the queues at the airport. But surely, if they don't have to pay for the staff at the counter, that fee should not be charged to the customer. In fact, it should make the ticket cheaper

yawha

Why do some people get annoyed at the fact that Ryanair itemize everything and are transparent about what they charge you for?

It boggles the mind why some would seemingly prefer to pay an expensive fare with everything included and no choice to opt out, than a cheaper one with everything itemized and all the extras optional.

You are not being scammed or ripped off if you have to pay e15 to check a bag if the fare is e50 less than the next cheapest flight which includes one bag in the base price.

You are not being scammed or ripped off if you have to pay a e6 online checkin fee if the price plus the checkin fee is still reasonable, and if any other options to get to your destination are going to cost a lot more.

Ryanair provide a service. You can use it or not. They are most certainly not a rip off or a scam. If they are the only airline flying to where you want to go you should be singing their praises for actually flying there, not bashing them.

Tell me, how much would it cost you, including all ground transportation necessary, to reach your destination if Ryanair didn't fly there? How does it compare to what you're paying for your Ryanair flight, including the horrendous e6 checkin fee?

yawha

Nanazolie wrote: »

But surely, if they don't have to pay for the staff at the counter, that fee should not be charged to the customer. In fact, it should make the ticket cheaper

What about the cost of creating the online checkin system? The purchase of servers? The maintenance of those servers? Paying system admins to monitor and run the system etc. ?

stacey25

oh cmon, at least you fly cheap;)

maggy_thatcher

yawha wrote: »

Why do some people get annoyed at the fact that Ryanair itemize everything and are transparent about what they charge you for?

It boggles the mind why some would seemingly prefer to pay an expensive fare with everything included and no choice to opt out, than a cheaper one with everything itemized and all the extras optional.

The problem with the online-checkin charge, is that it's for all intents and purposes unavoidable (assuming you want to travel with FR). There areis only two one ways of avoiding it:

1. Pick a flight that has this particular charge waived, demonstrating the fact that it should just be part of the fare
2. Pay the even higher fee to check-in at the airport (EDIT: This was taken away from FR - Online Checkin is now mandatory).

If it's an unavoidable charge, and is charged by the airline (and not the airport / government), it should be incorporated into the fare itself, and not tacked onto the end...

al28283

Nanazolie wrote: »

if they don't have to pay for the staff at the counter, that fee should not be charged to the customer. In fact, it should make the ticket cheaper

hold on a second, do you think that online check in costs nothing?

To maintain an online system with which you can check onto a flight at home and it will update to a computer system which is used in every airport the airline operates cost less than it would to have a person there to do it manually? I don't think so

ntlbell

Nanazolie wrote: »

ntlbell, I never said it was Ryanair's fault that I had to fly with them. Reread my post and tell me where you think I said that

The charge is advertised. you get online check in and they offer that you at a cost of 6e.

They don't force you to take the flight. If no one else flys there, maybe it's not a very profitable route? again nothing to do with ryanair.

so please stop rattling on about being ripped off when you're clearly not.

adamski8

OP your bad experience seems to boil down to you travelling alone with a child and you having to negotiate stairs and staff not helping you right? i dont see why thats the staffs job to help you with this??? you choose or had to fly with a child, staff have other things to do that they are paid for, helping you because you can't manage is not one of them. so what you learned was travelling with a baby is not easy

maggy_thatcher

al28283 wrote: »

hold on a second, do you think that online check in costs nothing?

To maintain an online system with which you can check onto a flight at home and it will update to a computer system which is used in every airport the airline operates cost less than it would to have a person there to do it manually? I don't think so

Most of that online system is the same one that you use to book flights with, so they have to keep it up and running anyway, or is the connectivity that the airline has between the check-in desks and their central reservation system. The additional costs of running online check-in would be marginal.

Even if this was not the case - the fact that it's an unavoidable charge means that it should be counted as part of the "cost of doing business", and should be incorporated into the overheads, and not itemized separately.

Nanazolie

adamski8 wrote: »

OP your bad experience seems to boil down to you travelling alone with a child and you having to negotiate stairs and staff not helping you right? i dont see why thats the staffs job to help you with this??? you choose or had to fly with a child, staff have other things to do that they are paid for, helping you because you can't manage is not one of them. so what you learned was travelling with a baby is not easy

Do you ask to be paid when you help an elderly lady carry her groceries? Sure, being nice cost nothing but then, it's not profitable I guess. I never had this issue with other airlines, including Easy Jet, there always was an helping hand

yawha

maggy_thatcher wrote: »

Even if this was not the case - the fact that it's an unavoidable charge means that it should be counted as part of the "cost of doing business", and should be incorporated into the overheads, and not itemized separately.

Well yes. If it is indeed unavoidable, then they are doing so to be able to advertise the flight for e6 less than it actually costs. However, while arguably misleading, it isn't close to the "biggest scam ever". It's not like the full price that will be charged to your card is not displayed before you purchase a flight, and it's not like you commit to anything until you see the full price. So I'm really not seeing the massive injustice here.

yawha

Nanazolie wrote: »

Do you ask to be paid when you help an elderly lady carry her groceries? Sure, being nice cost nothing but then, it's not profitable I guess. I never had this issue with other airlines, including Easy Jet, there always was an helping hand

So your issue isn't with Ryanair but the Ryanair staff that happened to be working when you flew with them twice?

Right.

P. Breathnach

yawha wrote: »

What about the cost of creating the online checkin system? The purchase of servers? The maintenance of those servers? Paying system admins to monitor and run the system etc. ?

Trivial in relation to the revenue generated.

hous

the key to it all is you know what you get with Ryanair, if the total price of the flight is significantly cheaper than the competition you have a choice to make, pay less and recieve a basic service or pay more and recieve a slightly better service.

The charging for ryanair is transparent and you know what you are paying for and id say 9 times out of 10 you still wont it cheaper.

P. Breathnach

hous wrote: »

the key to it all is you know what you get with Ryanair ....

So long as you remember that even when you have purchased your ticket, you have more to pay.

yawha

P. Breathnach wrote: »

So long as you remember that even when you have purchased your ticket, you have more to pay.

Huh? Examples? I'm not aware of any non-optional extra charges post purchasing your ticket with Ryanair.

P. Breathnach

yawha wrote: »

Huh? Examples? I'm not aware of any non-optional extra charges post purchasing your ticket with Ryanair.

Read the thread title.

yawha

As far as I'm aware, that fee is paid at the time of purchase, not when you check in.