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AA insurance fook up

  • 11-04-2012 09:29AM
    #1
    johnos1984
    Closed Accounts Posts: 6,096 ✭✭✭


    How many others have had the following issue with the aa.

    I switched cover to a new car a couple of weeks back but it turned out they never changed it and have to record of my call. Fortunately I had an email confirmation from them which they had no record of weirdly.

    Tbh they seem to be taking it fairly seriously as I spoke to the supervisor who called back this morning to say it was taking a bit longer as she was retrieving the phone calls from the previous occasion. I've had a number of other niggly issues with them but only for the email I wouldn't of been able to prove anything


Comments

  • #2
    Marcusm
    Registered Users, Registered Users 2 Posts: 10,768 ✭✭✭✭Marcusm


    johnos1984 wrote: »
    How many others have had the following issue with the aa.

    I switched cover to a new car a couple of weeks back but it turned out they never changed it and have to record of my call. Fortunately I had an email confirmation from them which they had no record of weirdly.

    Tbh they seem to be taking it fairly seriously as I spoke to the supervisor who called back this morning to say it was taking a bit longer as she was retrieving the phone calls from the previous occasion. I've had a number of other niggly issues with them but only for the email I wouldn't of been able to prove anything

    These sort of systems failures would be of interest to the insurance regulator as if an insurance company does not maintain systems adequate to record the cover it has provided and/or risks to which it is exposed, it does not fulfil a key criterion of its approval.


  • #3
    johnos1984
    Closed Accounts Posts: 6,096 ✭✭✭johnos1984


    Marcusm wrote: »
    johnos1984 wrote: »
    How many others have had the following issue with the aa.

    I switched cover to a new car a couple of weeks back but it turned out they never changed it and have to record of my call. Fortunately I had an email confirmation from them which they had no record of weirdly.

    Tbh they seem to be taking it fairly seriously as I spoke to the supervisor who called back this morning to say it was taking a bit longer as she was retrieving the phone calls from the previous occasion. I've had a number of other niggly issues with them but only for the email I wouldn't of been able to prove anything

    These sort of systems failures would be of interest to the insurance regulator as if an insurance company does not maintain systems adequate to record the cover it has provided and/or risks to which it is exposed, it does not fulfil a key criterion of its approval.
    Interesting

    Would it be worth informing the regulator? As pointed out by mugmugs I could prove I had insurance in court due to the email but at the roadside with the gardai or uk police it may have proven very difficult


  • #4
    [Deleted User]
    Posts: 23,339 ✭✭✭✭ [Deleted User]


    I'd see what the AA come back with explanation wise.


  • #5
    johnos1984
    Closed Accounts Posts: 6,096 ✭✭✭johnos1984


    RoverJames wrote: »
    I'd see what the AA come back with explanation wise.

    Waiting for that first.

    They have been helpful in fairness to them but leaving me drive around without switching the cover over is a taking the biscuit a bit although they have switched the cover retrospectively in case there was an issue with being picked up by anpr


  • #6
    johnos1984
    Closed Accounts Posts: 6,096 ✭✭✭johnos1984


    Thumbs up!

    Donna got back to me and has refunded all money including the original refund I was told about. Insurance has been back dated and they fully accept responsibility for the problem as the conversation was exactly as I claimed according to he recording.

    Top tip: when they say they are recording the conversation make sure you don't lie and be honest cause they ain't joking

    I know it was a potentially big mess up but due to their honest approach and quick resolution I would recommend them. I firmly believe anyone can make a mistake


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  • #7
    P_1
    Registered Users, Registered Users 2 Posts: 14,681 ✭✭✭✭P_1


    Thats good to hear, used to work there myself for a while and I must say I did have a good few 'whopseies' to fix in my time.

    As you said mistakes happen and the volume of calls you go through and the pressure you are put under to speed each call up is something else.


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