Charges for leaving Eircom

Dempsey

Recently changed from Eircom to Vodafone for Home Phone and Broadband and Eircom have given me a lovely parting shot.

• Charge in lieu of one months notice to cease service 20.96 ex VAT
• Residential line early cease charge 155.82 ex VAT

The Residential line early cease charge is the one bugging me, as far as I'm concerned the minimum contract period had lapsed and I'm not liable for this charge.

eircom: Ant

Dempsey wrote: »

Recently changed from Eircom to Vodafone for Home Phone and Broadband and Eircom have given me a lovely parting shot.

• Charge in lieu of one months notice to cease service 20.96 ex VAT
• Residential line early cease charge 155.82 ex VAT

The Residential line early cease charge is the one bugging me, as far as I'm concerned the minimum contract period had lapsed and I'm not liable for this charge.

Hi Dempsey,

Thank you for your post.

If you PM me with your eircom Account number and phone number I will look into your query.

Regards,
Ant

Sin City

eircom: Ant wrote: »

Dempsey wrote: »

Recently changed from Eircom to Vodafone for Home Phone and Broadband and Eircom have given me a lovely parting shot.

• Charge in lieu of one months notice to cease service 20.96 ex VAT
• Residential line early cease charge 155.82 ex VAT

The Residential line early cease charge is the one bugging me, as far as I'm concerned the minimum contract period had lapsed and I'm not liable for this charge.

Hi Dempsey,

Thank you for your post.

If you PM me with your eircom Account number and phone number I will look into your query.

Regards,
Ant

You think thats bad, they have gotten soliciters on to me for leaving after I signed up for next generation broadband which I didnt get. Had a bill for 250

Dempsey

Oh Eircom, you really outdid yourself today!

I received a "final bill" today on top of the monthly bill I received on Tuesday.

This was under "Miscellaneous"

Charge in lieu of one months notice to cease service 20.96 ex VAT
Charge in lieu of one months notice to cease service 20.96 ex VAT
Broadband early cease charge 249.28 ex VAT

What sort of joke is this? Is this the bully tactic Eircom have resorted to get people to 'come back to Eircom'?

eircom: Ant

Dempsey wrote: »

Oh Eircom, you really outdid yourself today!

I received a "final bill" today on top of the monthly bill I received on Tuesday.

This was under "Miscellaneous"

Charge in lieu of one months notice to cease service 20.96 ex VAT
Charge in lieu of one months notice to cease service 20.96 ex VAT
Broadband early cease charge 249.28 ex VAT

What sort of joke is this? Is this the bully tactic Eircom have resorted to get people to 'come back to Eircom'?

Hi Dempsey,

If you PM your phone number or eircom Account number, I will look into your query.

Thanks again,
Ant

npc_100

Just got something similar, have the phone line about 10 years, got broadband 4 years ago, moving to another provider and just got my last bill:

182.24 Early Release Charge for Broadband
131.32 Early release charge for the Phone

What is even stranger is that the bill includes a credit or 17.25 for unused phone allowance and 17 Eur for unused broadband.

Unbelievable, and I will undoubtedly get a letter or advertising in the future asking me to come back!

eircom: Mark

npc_100 wrote: »

Just got something similar, have the phone line about 10 years, got broadband 4 years ago, moving to another provider and just got my last bill:

182.24 Early Release Charge for Broadband
131.32 Early release charge for the Phone

What is even stranger is that the bill includes a credit or 17.25 for unused phone allowance and 17 Eur for unused broadband.

Unbelievable, and I will undoubtedly get a letter or advertising in the future asking me to come back!

Hi npc_100,

If you would like me to look into the cancellation charges you have been billed. Private message me with your eircom account number and I can check it out.

Thanks, Mark

qyt

Hi I just got a final bill of €81.27 and there's a charge for *Charge in lieu of one months notice to cease service of 20.96 four times! 3 times on the same day and another one 11 days later and i just dont understand that

eircom: Mark

qyt wrote: »

Hi I just got a final bill of €81.27 and there's a charge for *Charge in lieu of one months notice to cease service of 20.96 four times! 3 times on the same day and another one 11 days later and i just dont understand that

Hi qyt,

If you would like to private message me with your eircom account number and the best contact number and time to give a call to go through the charges on that bill.

Thanks, Mark

eircom: Mark

qyt wrote: »

Hi I just got a final bill of €81.27 and there's a charge for *Charge in lieu of one months notice to cease service of 20.96 four times! 3 times on the same day and another one 11 days later and i just dont understand that

Hi qyt,

I got your PM with your details thanks, I will look into it and give you a call after 4pm tomorrow as requested.

Thanks, Mark

Djawl

With Eircom for over 33 loyal years and promply paying every bill.

In an effort to save on broadband costs I changed to Smart recently. Even though my contract was well past its course and having to wait 39 days for Eircom to hand me over to Smart - I get sideswiped with two "Charge in lieu of one months notice".

The thing is, I got that Final Bill only days after I fully paid a due bill - of course Eircom knew that my account would be in credit and they could simply retain the monies.

This is very very unfair. Eircom accepted "loss notification notices" from Smart but also require me to personally give them notification, something that was not in my original contract.

roxybing

If we wern't notified of the change to our contract are we still liable for this charge.

eircom: Mark

Djawl wrote: »

With Eircom for over 33 loyal years and promply paying every bill.

In an effort to save on broadband costs I changed to Smart recently. Even though my contract was well past its course and having to wait 39 days for Eircom to hand me over to Smart - I get sideswiped with two "Charge in lieu of one months notice".

The thing is, I got that Final Bill only days after I fully paid a due bill - of course Eircom knew that my account would be in credit and they could simply retain the monies.

This is very very unfair. Eircom accepted "loss notification notices" from Smart but also require me to personally give them notification, something that was not in my original contract.

Hi Djawl,

eircom advised customers of the change in cancellation process a few months before it took effect on January 24th 2011.

We advised that a 30 day notification is required to be given to eircom for each service. Customers will be charged one months service if notification is not received.

Notifications were placed in customers bills in bills prior to the change in process. As well as notices being made in national newspapers & media.

eircom allowed a month between the 11/02/11 - 11/03/11 in which customers were free to cancel without penalty. However customers who did decided not to cancel within that time, accepted the new terms and conditions and cancellation process.

All terms and conditions across all channels were amended and clearly outlined the 30 day notification process and cancellation penalties involved.

The process brought us in line with a number of other telecommunications companies who implement the same cancellation process.

Thanks, Mark

neiphin

eircom: Mark wrote: »

We advised that a 30 day notification is required to be given to eircom for each service. Customers will be charged one months service if notification is not received.
Thanks, Mark [/FONT]

can eircom advise me if they themselves will still be providing a service in 30 days?

Mr. G

eircom: Mark wrote: »

Hi Djawl,

eircom advised customers of the change in cancellation process a few months before it took effect on January 24th 2011.

We advised that a 30 day notification is required to be given to eircom for each service. Customers will be charged one months service if notification is not received.

So if you have DSL thats 60 days notice.

Wake up eircom.

ninjasurfer1

Mr_Grumpy wrote: »

So if you have DSL thats 60 days notice.

Wake up eircom.

I assume you can cancel all services on the same day, thereby giving 30 days notice in total.

eircom: Tony

neiphin wrote: »

can eircom advise me if they themselves will still be providing a service in 30 days?

Hi neiphin
Absolutely. There will be no interruption to your phone, broadband, mobile connection or service.
We’ve been working hard for the past two years and have made significant advances in the way we operate, and we are profitable on a day to day basis.

All existing services to residential, business and corporate customers will continue to be offered so it will be business as usual for eircom operations and there will be no impact to customers during the examinership period.

For further information on this visit our home site here or call our dedicated support number 1800 303 470.

Tony

eircom: Tony

Mr_Grumpy wrote: »

So if you have DSL thats 60 days notice.

Wake up eircom.

Hi Mr_Grumpy
While there may have been some mis-understanding and delay in that particular case, the period is still 30 days notice. While the 30 days notice does have to be provided for each service, this can be given in parallel and not sequentially. If there is any problem with account closure please PM me the details and I can investigate for you.
Tony

eircom: Tony

ninjasurfer1 wrote: »

I assume you can cancel all services on the same day, thereby giving 30 days notice in total.

Hi ninjasurfer1
Yes, eircom require a 30 day notification to cancel broadband and phone service.
eircom cancellations take a record of your intention to cease and they will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

Tony

Djawl

Eircom "advised customers" - a contract is an agreement between two parties and may only be changed by the agreement of both parties. Customers being notified by means of an insert included with bills does not fulfill this understanding - not many people examine this kind of junk mail when looking at a bill. This way of doing business is very biased against the consumer. I do not have a copy of the NEW terms and conditions or I would most certainly have not allowed myself to be at a financial loss.

My account with Smart was activated 39 days later. That is 9 days over Eircom's unilateral extraordinary personal requirement of notice. Eircom accepted Smart to be working on my behalf, but strangely did not accept "Loss Notification" notices from Smart on my behalf. This is called having your cake and eating it (the cake is paid for by me, unfortunately). This is very unfair to me as the consumer and is very advantageous to Eircom.

Transactions between consumers and service suppliers are subject to contract law. The European Communities (Unfair Terms in Consumer Contracts) Regulations, 1995 require that all standard contracts be: 
Fair, 
Written in simple language that can be easily understood,
Not biased against the consumer.

Mark, Eircom is out of step with other telecommunications companies - Comreg's website states that in changing providers "in general, you do not need to tell them". There is a financial reward to Eircom in having its customers ignorant of their unusual notices while at the same time Eircom will accept instruction by an agent but may still create a catch 22 so as to extract more money from an unsuspecting customer. Under the Unfair Terms in Consumer Contracts Regulations, it is against the law for a company to weigh a contract to their own advantage.

eircom: Ant

Djawl wrote: »

Eircom "advised customers" - a contract is an agreement between two parties and may only be changed by the agreement of both parties. Customers being notified by means of an insert included with bills does not fulfill this understanding - not many people examine this kind of junk mail when looking at a bill. This way of doing business is very biased against the consumer. I do not have a copy of the NEW terms and conditions or I would most certainly have not allowed myself to be at a financial loss.

My account with Smart was activated 39 days later. That is 9 days over Eircom's unilateral extraordinary personal requirement of notice. Eircom accepted Smart to be working on my behalf, but strangely did not accept "Loss Notification" notices from Smart on my behalf. This is called having your cake and eating it (the cake is paid for by me, unfortunately). This is very unfair to me as the consumer and is very advantageous to Eircom.

Transactions between consumers and service suppliers are subject to contract law. The European Communities (Unfair Terms in Consumer Contracts) Regulations, 1995 require that all standard contracts be:
Fair,
Written in simple language that can be easily understood,
Not biased against the consumer.

Mark, Eircom is out of step with other telecommunications companies - Comreg's website states that in changing providers "in general, you do not need to tell them". There is a financial reward to Eircom in having its customers ignorant of their unusual notices while at the same time Eircom will accept instruction by an agent but may still create a catch 22 so as to extract more money from an unsuspecting customer. Under the Unfair Terms in Consumer Contracts Regulations, it is against the law for a company to weigh a contract to their own advantage.

Hi Djawl,

Thank you for your post.

Mark has already outlined eircom's cancellation process. I do appreciate your position. As advised, eircom are now in line with other Telcos in this regard.

"..eircom advised customers of the change in cancellation process a few months before it took effect on January 24th 2011.

We advised that a 30 day notification is required to be given to eircom for each service. Customers will be charged one months service if notification is not received.

Notifications were placed in customers bills in bills prior to the change in process. As well as notices being made in national newspapers & media.

eircom allowed a month between the 11/02/11 - 11/03/11 in which customers were free to cancel without penalty. However customers who did decided not to cancel within that time, accepted the new terms and conditions and cancellation process.

All terms and conditions across all channels were amended and clearly outlined the 30 day notification process and cancellation penalties involved.

The process brought us in line with a number of other telecommunications companies who implement the same cancellation process. Thanks, Mark"

If I can help you further, let me know.

Regards,
Ant

oppiuy

Djawl wrote: »

Eircom "advised customers" - a contract is an agreement between two parties and may only be changed by the agreement of both parties. Customers being notified by means of an insert included with bills does not fulfill this understanding - not many people examine this kind of junk mail when looking at a bill. This way of doing business is very biased against the consumer. I do not have a copy of the NEW terms and conditions or I would most certainly have not allowed myself to be at a financial loss.

My account with Smart was activated 39 days later. That is 9 days over Eircom's unilateral extraordinary personal requirement of notice. Eircom accepted Smart to be working on my behalf, but strangely did not accept "Loss Notification" notices from Smart on my behalf. This is called having your cake and eating it (the cake is paid for by me, unfortunately). This is very unfair to me as the consumer and is very advantageous to Eircom.

Transactions between consumers and service suppliers are subject to contract law. The European Communities (Unfair Terms in Consumer Contracts) Regulations, 1995 require that all standard contracts be:
Fair,
Written in simple language that can be easily understood,
Not biased against the consumer.

Mark, Eircom is out of step with other telecommunications companies - Comreg's website states that in changing providers "in general, you do not need to tell them". There is a financial reward to Eircom in having its customers ignorant of their unusual notices while at the same time Eircom will accept instruction by an agent but may still create a catch 22 so as to extract more money from an unsuspecting customer. Under the Unfair Terms in Consumer Contracts Regulations, it is against the law for a company to weigh a contract to their own advantage.

You probably should have read the terms and conditions before ceasing your service. The fault lies with you for no doing so. The amount off people who cease service's with UPC, Mobile or fixed line operaters and then come on to boards to moan never cease's to amaze me. Had you read the T&C's, like you are should, then you wouldve known you were in contract and 30 day notice

Djawl

I have shown Eircom's cancellation process to be flawed for the consumer and advantageous for the provider.

The facts speak loudly for themselves, both legal and otherwise.

spinzes

oppiuy wrote: »

You probably should have read the terms and conditions before ceasing your service. The fault lies with you for no doing so. The amount off people who cease service's with UPC, Mobile or fixed line operaters and then come on to boards to moan never cease's to amaze me. Had you read the T&C's, like you are should, then you wouldve known you were in contract and 30 day notice

l'm in a similar boat if l only did what butters did
http://www.youtube.com/watch?v=FZ23kosLFec
l'm having a good moan over here http://www.boards.ie/vbulletin/showthread.php?t=2056594907

gunnerfitzy

Mark / Tony,

Can one inform Eircom at the time of notification that one wishes the services to be terminated on a specific date e.g. at the end of a future billing period (greater than 30 days in advance of course)?

testicle

Everything the reps above say is "30 days" yet, the email you get when you send an email to phonecancellations@eircom.ie states "30 working days" - so which is it?

eircom: Ant

gunnerfitzy wrote: »

Mark / Tony,

Can one inform Eircom at the time of notification that one wishes the services to be terminated on a specific date e.g. at the end of a future billing period (greater than 30 days in advance of course)?

Thanks for your query.

It is possible to state a specific date in the future beyond the 30 day cancellation time frame. However, if you have broadband, this will be automatically discontinued on 30 days, while your phoneline itself may be carried over to the specific date.

It is best to just aim for 30 days notice with both services.

If you need further assistance with your query, please freefone directly : 1800 242 633

Kind regards,
Ant

eircom: Ant

testicle wrote: »

Everything the reps above say is "30 days" yet, the email you get when you send an email to phonecancellations@eircom.ie states "30 working days" - so which is it?

Hello testicle,

The cancellation time frame is 30 days from the date you make your request. For example, if you chose the 1st of September, then the cancellation date would be on the 1st of October.

I hope this helps with your query.

Regards,
Ant

testicle

eircom: Ant wrote: »

Hello testicle,

The cancellation time frame is 30 days from the date you make your request. For example, if you chose the 1st of September, then the cancellation date would be on the 1st of October.

I hope this helps with your query.

Regards,
Ant

Thanks. You may want to get this reworded then.

If you have requested the cessation of your account (all lines and services including Broadband if applicable) this will take place 30 working days from today.

Please note that if you have Broadband, this will be ceased two to three days in advance of the cessation of the account itself. This is for technical reasons to facilitate the cessation and is unavoidable. We hope that this will not inconvenience you unduly.

If you have requested the cessation of only your Broadband service -leaving your line(s) and other services active- this will be done 30 working days from today.

30 working days is about 6 weeks.

eircom: Ant

testicle wrote: »

Thanks. You may want to get this reworded then.



30 working days is about 6 weeks.

I have rechecked this with the Customer Care department and can confirm that the cancellation time frame is 30 days. I apologise for any confusion on this. If you need assistance with your request, please call directly into the phone number below:

eircom now require a 30 day notification to cancel the broadband service and phone service. If you contact our service team on 1800 242 633 they will take a record of the call and then transfer you to the cancellation department. Eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.

Regards,
Ant

Djawl

I have shown Eircom's cancellation process to be flawed for the consumer and advantageous for the provider - BUT on top of that my account with Eircom is in credit and I have not yet received what is owed to me. I am waiting 60 days now. Looks like Eircom is flawed in more ways than one.

Unfair in retaining charges and arrogant in their ignorance ... will I ever receive what is owed to me? In my 33 years with this company I always paid on time, Pity Eircom cannot display the same courtesy.

eircom: Ant

Djawl wrote: »

I have shown Eircom's cancellation process to be flawed for the consumer and advantageous for the provider - BUT on top of that my account with Eircom is in credit and I have not yet received what is owed to me. I am waiting 60 days now. Looks like Eircom is flawed in more ways than one.

Unfair in retaining charges and arrogant in their ignorance ... will I ever receive what is owed to me? In my 33 years with this company I always paid on time, Pity Eircom cannot display the same courtesy.

Thank you for your post Djawl,

Please PM your eircom account number and I will look into your query.

Best wishes,
Ant

Djawl

eircom: Ant wrote: »

Please PM your eircom account number and I will look into your query.

Thank you Ant, I accept that you would genuinely try to help, but I have been in contact with Comreg and would prefer to wait to see if Eircom can show some respect to a customer of 33 years. Sorry, but Eircom leaves a sour taste in my mouth, however, I thank you personally.

eircom: Ant

Djawl wrote: »

Thank you Ant, I accept that you would genuinely try to help, but I have been in contact with Comreg and would prefer to wait to see if Eircom can show some respect to a customer of 33 years. Sorry, but Eircom leaves a sour taste in my mouth, however, I thank you personally.

Hi Djawl,

Appreciated. Let me know if I can assist you with this again or with anything in the future.

Kind regards,
Ant

Bird2012

My parents recently switched from Eircom to UTV Internet & Phone because they could not afford the bill from eircom. just the other day they received a final bill from Eircom for Broadband early cease charge & Line rental early cease charge totalling €323.63 (excluding VAT & call charges. Obviously very shocked, my mother contacted eircom questioning this bill to be told that a recent "FREE UPGRADE" to 8MB NGB 8 months ago constitutes an extension of a contract. Surely an upgrade of this kind (welcomed as it was I'm sure) should not change the current connection agreement? Do companies not contact customers who have initiated a "switch" in the hope of retaining their business by working together to maybe change the package so something that they would be able to afford?? Or at least to advise people who have been customers for 30 years of what the consequences & penalties of switching out would be?

Oceans12

i think Eircom acting up here..

would definately put one off doing business with them if thats the way they carry on..

I am currently out of contract, and not once in the last 2 years did i receive anything about a change in cancellation process.

foggy_lad

Bird2012 wrote: »

My parents recently switched from Eircom to UTV Internet & Phone because they could not afford the bill from eircom. just the other day they received a final bill from Eircom for Broadband early cease charge & Line rental early cease charge totalling €323.63 (excluding VAT & call charges. Obviously very shocked, my mother contacted eircom questioning this bill to be told that a recent "FREE UPGRADE" to 8MB NGB 8 months ago constitutes an extension of a contract. Surely an upgrade of this kind (welcomed as it was I'm sure) should not change the current connection agreement? Do companies not contact customers who have initiated a "switch" in the hope of retaining their business by working together to maybe change the package so something that they would be able to afford?? Or at least to advise people who have been customers for 30 years of what the consequences & penalties of switching out would be?

Don't accept this nonsense from Eircon! If the upgrade was free which they all are they are not entitled to charge for it or to extend any contract or create one where before there was none!

Djawl

I would be VERY VERY careful with Eircom.

I should not have payed my "last bill" but waited a few days for the "FINAL bill" and then I could have seen what Eircom was charging in an underhanded way, then, I could have payed what was correct and let Eircom feel caught instead of me being actually caught.

Also please remember when you give account number to an Eircom representative, you are giving your full name, address, telephone number. I just do not trust Eircom after their treatment of me.

eircom: Ant

Bird2012 wrote: »

My parents recently switched from Eircom to UTV Internet & Phone because they could not afford the bill from eircom. just the other day they received a final bill from Eircom for Broadband early cease charge & Line rental early cease charge totalling €323.63 (excluding VAT & call charges. Obviously very shocked, my mother contacted eircom questioning this bill to be told that a recent "FREE UPGRADE" to 8MB NGB 8 months ago constitutes an extension of a contract. Surely an upgrade of this kind (welcomed as it was I'm sure) should not change the current connection agreement? Do companies not contact customers who have initiated a "switch" in the hope of retaining their business by working together to maybe change the package so something that they would be able to afford?? Or at least to advise people who have been customers for 30 years of what the consequences & penalties of switching out would be?

Hi Bird2012,

Can you please private message your eircom Account number, so I can investigate what you have stated in your query, above.

Regards,
Ant