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Remember the 100 quid vouchers from Fnac.fr a few months ago!

  • 03-03-2012 4:39pm
    #1
    skywalker_208
    Registered Users, Registered Users 2 Posts: 1,350 ✭✭✭


    Well if you dont heres what happened - a bunch of us ordered a HP Touchpad. Fnac.fr completed orders and took our money.

    Then they came back to us advising opps they didnt actually have any in stock at all. So they refunded everyone and gave €100 vouchers towards a select range of other tablets.

    So I went for an Archos 10" internet tab. Had it a couple weeks and the power pin (the pin in the hole u plug the charger into) came out with the charger.

    I have mailed fnac with the help of google translate and they just came back after over a week saying I can either drop into any of their stores or call their tech support department to "help diagnose" the problem!

    Eh I dont live in France and dont speak French so neither of these are an option for me.

    Mailed them back with this info and they have not replied.
    Cannot contact Archos directly as they only deal with customers in North America!

    Any ideas how I can go about getting a repair or refund or replacement?


Comments

  • #2
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,423 Mod ✭✭✭✭pleasant Co.


    skywalker_208 wrote: »
    Cannot contact Archos directly as they only deal with customers in North America!

    No, that's not right. Archos are a french company, their products are available in stores over here, they very much deal with european customers.

    This is a link to their website, country set as Ireland:
    http://www.archos.com/?country=ie&lang=en


  • #3
    skywalker_208
    Registered Users, Registered Users 2 Posts: 1,350 ✭✭✭skywalker_208


    Mactard wrote: »
    No, that's not right. Archos are a french company, their products are available in stores over here, they very much deal with european customers.

    This is a link to their website, country set as Ireland:
    http://www.archos.com/?country=ie&lang=en

    Well this issue is still ongoing unfortunately. I have contact Archos and as I said earlier - they do not want to know. Advised me to contact the store I purchased it in.

    Contacted credit card company at this stage to see if I could get some kind of charge back but that is not an option/no covered etc

    Have had to buy a new tablet in the mean time as this was an Xmas present so had to replace that - it is May now after all!

    Anyone ever had any dealings with fnac.fr or know a complaints email add etc?


  • #4
    3DataModem
    Registered Users, Registered Users 2 Posts: 4,077 ✭✭✭3DataModem


    Fnac is a GIGANTIC chain... Like virgin megastore / HMV but much much bigger. All over France.


  • #5
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Never had a problem with them.

    Why drag up this old thread again?


  • #6
    ejmaztec
    Registered Users, Registered Users 2 Posts: 24,230 ✭✭✭✭ejmaztec


    skywalker_208 wrote: »
    Well this issue is still ongoing unfortunately. I have contact Archos and as I said earlier - they do not want to know. Advised me to contact the store I purchased it in.

    Contacted credit card company at this stage to see if I could get some kind of charge back but that is not an option/no covered etc

    Have had to buy a new tablet in the mean time as this was an Xmas present so had to replace that - it is May now after all!

    Anyone ever had any dealings with fnac.fr or know a complaints email add etc?


    You should have a look at this site.

    http://www.eccireland.ie/

    ...and the European Small Claims info is here:

    http://www.eccireland.ie/topic.php?topic=16


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