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Changing providers?

  • 29-02-2012 1:11pm
    #1
    clarab
    Closed Accounts Posts: 36 ✭


    Hi

    I'm with eircom right now and i'm about to change providers. Do i just sign up with the new provider or do i have to contact eircom first?

    Can't find any information about this on the website


Comments

  • #2
    clarab
    Closed Accounts Posts: 36 ✭clarab


    Oh and will i have any extra charges for changing providers my eircom contract should be up soon because they are calling non stop to try and get us into another contract lol


  • #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    clarab wrote: »
    Oh and will i have any extra charges for changing providers my eircom contract should be up soon because they are calling non stop to try and get us into another contract lol


    Hi clarab,

    eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1800 242 633 or 1901. Who will take a record of the call and then transfer you to the cancellation department.

    eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

    I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

    So should you ever need to enquire about the request we have a few options to track it from the the first call.

    Thanks, Mark


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