Dear Sky

vampyre

Your customer tech support has given me the worst headache I have ever experienced in my life and I can't take painkillers :mad:. Being asked by the operator who I presume is in India, to repeat the same sequence of rebooting the box with the card in or not with the card in 6 freaking times having said I did this before I rang is not good enough. Finally a card is ordered but heaven knows how long before I get it. And while I'm at it I sincerely begrudge you your €9 a year in administration charge/penalty because I pay by visa.

Apologies for this rant but unless people have dealt with sky they just can't understand how wrong it can go sometimes:o

jspuds

Try complaining to jeremydarroch@sky.com, I did and a member of the executive support team called me back and we did a deal on a new 1TB box.

Cantona's Collars

Cheaper to post the problem here and you get it sorted quicker.

galtee boy

You should try dealing with UPC's customer service !

crosstownk

I had difficulties with Sky a while back which resulted in numerous calls to support. I quickly came to the conclusion that the staff in the 'remote' call centers such as India were working from a script. So when I got through to one of these guys I just hung up and redialed until I got somebody either in Ireland, NI or UK who could understand my requests. I must add that these people dealt with my unusual requests effectively whereas the guys in India weren't even listening - every conversation started with a reboot.

vampyre

The operator in India told me he couldn't hear me, that I must be too feminine

Anyway thanks to jspuds suggesting I do something rather than rage on here I emailed and got a call from Scotland this afternoon. The lady was very charming and understanding of my gripe and is kindly giving me half price hd charge for the next while. That they bothered has placated me somewhat but if they hadn't gone down the cheap outsourcing route this probably wouldn't have happened.
As ever this board rocks!

zg3409

The fact that their help number is a premium call explains that they make money FROM YOU the longer they keep you on hold and the more times you need to call back, the more money they make.

taldar

I feel your pain, I had my first experience with Sky customer service today! Got through to the NI call centre, was treated like a criminal and was basically told I was lying! Ha, I have never heard the likes of it!

connundrum

The engineer who installed our Sky made an absolute balls of the connectors at the back of the box (more tape than anything else). It worked ok for a while but then our Sky 1, 2 and Atlantic stopped working altogether, which I thought was ironic as every other channel worked perfectly.

I called tech support a few times, going through every remote solution possible. Eventually they suggested I get an engineer out to site at a cost of €100 to me. I argued and failed (over 3 calls).

I called and cancelled the entire package last month, with the intention of setting up a whole new package as a new customer under my brother's name.

4 days before the account was due to finish they called and offered the entire package (Sky World, Sports, Movie and Multiroom) for €48pm for 6 months. Normal price is €84/€86 (can't remember). Along with that they've agreed to send out an engineer next Tuesday for free.

It pays to threaten. Yer one who called was a bit sarcastic saying 'I bet your glad I called you'. I responded by saying that I thought it was disgraceful that they seem to treat existing customers with this kind of contempt, and was really disappointed by the fact that they'd left it so late to 'rescue' the situation.