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Charged €240 for internet use over two days

pychofairy · 2012-02-13 23:00:40

My girlfriend was in London and used her Vodaphone internet key twice when there over two days. She didn't download any films etc, she only looked at emails, a few webpages and so on. Vodaphone charged her €120 a day for the use and said it didn't matter how little she used it as she had to pay for two different 24 hr…

13-02-2012 11:00pm

#1

pychofairy

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My girlfriend was in London and used her Vodaphone internet key twice when there over two days. She didn't download any films etc, she only looked at emails, a few webpages and so on.
Vodaphone charged her €120 a day for the use and said it didn't matter how little she used it as she had to pay for two different 24 hr periods.
She never got a warning when she reached the €50 cap as you are supposed to by EU law. She challenged them about this but they said it is for Data Roaming on a phone only and not for an internet key. The limit for an internet key is €300. They also said they are not responsible as they cannot monitor foreign useage and so issue a waring in due time.
I am seething. I've suggested the Small Claims Court.
Anyone have any ideas? All advice welcome.

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#2 13-02-2012 11:03pm

MisterEpicurus

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I have no idea

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#3 13-02-2012 11:03pm

Princess Consuela Bananahammock

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pychofairy wrote: »

My girlfriend was in London and used her Vodaphone internet key twice when there over two days. She didn't download any films etc, she only looked at emails, a few webpages and so on.
Vodaphone charged her €120 a day for the use and said it didn't matter how little she used it as she had to pay for two different 24 hr periods.
She never got a warning when she reached the €50 cap as you are supposed to by EU law. She challenged them about this but they said it is for Data Roaming on a phone only and not for an internet key. The limit for an internet key is €300. They also said they are not responsible as they cannot monitor foreign useage and so issue a waring in due time.
I am seething. I've suggested the Small Claims Court.
Anyone have any ideas? All advice welcome.

http://www.boards.ie/vbulletin/forumdisplay.php?f=1270 or
http://www.boards.ie/vbulletin/forumdisplay.php?f=580

And read the T and C... Not sure because I don't use it, but as far as I know Vodafone plus roaming equals expensive. If it's in there, samll claims would be a waste of time.

Everything I don't like is either woke or fascist - possibly both - pick one.

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#4 13-02-2012 11:04pm

hairyprincess

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She should have read the T&C's!! Suck it up, it's a lesson learned

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#5 13-02-2012 11:04pm

Schism

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Have a chat with these guys, they'll tell you where you stand

http://www.comreg.ie/

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#6 13-02-2012 11:05pm

Chuck Stone

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A gun rampage in the Vodafone offices will draw attention to this injustice.

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#7 13-02-2012 11:07pm

Fromthetrees

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https://www.youtube.com/watch?v=6aumejrcEHs

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#8 13-02-2012 11:07pm

squod

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And you're gong to pay it?

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#9 13-02-2012 11:08pm

theteal

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talk to vodafone or perhaps consumer issues. AH probably won't be helpful

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#10 13-02-2012 11:09pm

Kensington

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Emails eh?

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#11 13-02-2012 11:09pm

BrokenArrows

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Depends on whether or not she used the data or not.

I know Three charge me something like £1.20 per meg when im back in ireland.

One thing you need to be aware of is if you used it with a laptop its possible you had windows updates running. Its not uncommon for windows updates to run into 50's or 100's of mb.

If this is the case then you are liable for the charges regardless of whether you were aware of the download or not.

Whether they are supposed to warn you or not is another matter.

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#12 13-02-2012 11:10pm

carbon nanotube

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sadly people getting raped by internet charges while abroad are not new..

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#13 13-02-2012 11:10pm

charlemont

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Just switch to another provider, Look you know Vodafone are a rip so just F em.

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#14 13-02-2012 11:11pm

krudler

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pychofairy wrote: »

My girlfriend was in London and used her Vodaphone internet key twice when there over two days. She didn't download any films etc, she only looked at emails, a few webpages and so on.
Vodaphone charged her €120 a day for the use and said it didn't matter how little she used it as she had to pay for two different 24 hr periods.
She never got a warning when she reached the €50 cap as you are supposed to by EU law. She challenged them about this but they said it is for Data Roaming on a phone only and not for an internet key. The limit for an internet key is €300. They also said they are not responsible as they cannot monitor foreign useage and so issue a waring in due time.
I am seething. I've suggested the Small Claims Court.
Anyone have any ideas? All advice welcome.

For? providing a chargeable service you used?

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#15 13-02-2012 11:14pm

Run_to_da_hills

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If she had an account with 3 IRL network she could use the stick on any other 3 network in Europe without roaming charges. High Charges only apply if your stick is operating from another network, you can set your stick to avoid this.

My brother had a similar bad experience with Vodafone, I wouldn't touch them again with a bargepole.

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#16 13-02-2012 11:16pm

starbelgrade

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LOL

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#17 13-02-2012 11:18pm

Solair

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While the charges might be legal, they're not moral!

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#18 13-02-2012 11:19pm

kirving

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I was caught for €20 before, but it was because I pressed the wrong button on my phone and I had the service switched on. It was my own fault though, I can't cry about terms I agreed to.

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#19 13-02-2012 11:20pm

Super-Rush

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Ikky Poo2 wrote: »

http://www.boards.ie/vbulletin/forumdisplay.php?f=1270 or
http://www.boards.ie/vbulletin/forumdisplay.php?f=580

And read the T and C... Not sure because I don't use it, but as far as I know Vodafone plus roaming equals expensive. If it's in there, samll claims would be a waste of time.

This.

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This discussion has been closed.