Eircom zyxel problem

Tommie Kelly

Hi,
First off I want to say a HUGE thanks to Mark and Ant from eircom for being absolute legends trying to deal with me. Always friendly, helpful and go out of their way. I am extremely Impressed with eircom social media team and can't say a bad word about dealing with them.

Now having said that: I have my broadband 24 NGB connection just over a week and already had to have a replacement modem. The two modems are the zyxel p660 ones with the new firmware.

My problem is that I get over 17mbps connection when I switch on my router but I've the course Of an hour it gradually goes down to nothing. Engineer came out and he blamed the router. Got a new one it did the same thing. When I restart the modem I get full connection again but the wind down cycle starts over

I have run every malware/spyware/anti virus app I could find and my computer is as clean as its gonna be. Testing the speed on the iPad with the pc switched off also gives me the same result so I reckon I can rule out a pc issue.

I am using speedtest.net for my speed checking and I am literally living just across the street from the exchange. My line is a new connection and tests absolutely fine.

Will getting a third modem from eircom be worth the while or should I just bite the bullet and buy my own? I really don!t want to do this but if it sorts my problem I'll do it.

And if so what router?

Also just to point out that this is still an open issue with eircom and they are still working in it.

Thanks in advance.

crysis1977

just happened to me today on the same as you first modem would,nt connect at all sent me out there new zyxel modem today dropped from 15 down to 3mbs so connect my asus dsln11 modem and worked perfect, there must be faulty modems.

Tommie Kelly

Yea, I mean I should be best case scenario for eircom. New cables, across the road from exchange, engineer says the line tested at 23mbps perfectly.

It has to be the modem doesn't it? My last ISP connected at the same speed constantly ( i had 5mbps and got it) so it can't be something hiding on my pc (it tests the same on iPad with pc off, and I assume iPad doesn't have malware).

The zyxel router just don't seem to be up to the task of NGB,

Tommie Kelly

As example:
This is my speed after my router being on for over an hour:

This is my speed having just rebooted the router:

And remember this is a 24mb connection and hard-wired, not wireless (with nothing else connected other than the desktop on both occasions.)

Tommie Kelly

And less than 15 minutes since I rebooted:

crysis1977

Ye the same happened me left it on for nearly three hours and my speed just kept dropping, but now with my own modem it,s perfect no drops on speed so it has to be faulty zyxel modem, but saying that when i was on 8meg zeyxel worked perfect.

crysis1977

this is mine now.

crysis1977

Tommie Kelly

My ping having just rebooted:

Tommie Kelly

I dunno,

Something is wrong, and it doesn't appear to be my end

crysis1977

Just connected zyxel modem

hope it stays like that i like the eircom modem, i,ll leave it on for an hour or two.:)

crysis1977

Zyxel modem

crysis1977

On for over an hour now and going good hope it stays like this:)

crysis1977

Zyxel starting to go down again.
http://speedtest.net/result/1766458676.png

crysis1977

Changed back to asus modem.

http://www.speedtest.net][/URL]

bg1

Recently connected with Eircom. Experiencing exact same problems. 7 Mbps reduces to 1 after a couple of hours. Tried wifi, wired with and without line filter connections and three different computers with no result. 8 yr old Netgear modem works perfectly but short on range.
Eircom sent a new ZyXel but it is the same.
I figure this modem is unfit for purpose and Eircom do not seem to recognise.
Did they ever test it ?

crysis1977

My zyxel worked perfect with 8meg but when i upgraded to 24 meg it would,nt connect sent me out a different model zyxel and it connects but then drops down after about an hour but when steady works great must not be able for 24meg:(

Tommie Kelly

I bit the bullet and bought a netgear N300,

Everything seems to be fine now, but I'll keep a cloese eye on it for awhile before I'd call it solved

crysis1977

Thats good hope it works out for you:)

Tommie Kelly

YUP,
all good.
Connected for a few hours now and still full speed!

Saadyst

Good stuff guys, I've the exact same issue (I'm not on NGB tho, standard broadband with Eircom) - I'll have to look into getting another router!

Cheers for the info

Tommie Kelly

I would suggest trying to borrow a new router before you buy one.

If the borrowed modem starts doing the same as your own then you know its some sort of settings problem. But If not...

Just buy yourself a good modem