main dealer parts morons

hoodrats

just rang my local mitsubishi dealer today about a set of glow plugs for a pajero .
he went away tapping on the computer and came back to tell me that the genuine ones were €49 each plus vat!!!!!!!!!!!! he said he used to do spurious ones but got out of them because they were no good. i questioned him over the maker of the genuine ones and he went off to check , could hear him talking in the background to other staff member and came back and said he could give me the genuine ones for €39 inc vat. are they making it up as they go along?
local motor factors were not much better , wanted over a hundred euros for four blueprint plugs .
can get four quality plugs delivered from uk for €60 lol.
so much for shopping local.

E39MSport

hoodrats wrote: »

just rang my local mitsubishi dealer today about a set of glow plugs for a pajero .
he went away tapping on the computer and came back to tell me that the genuine ones were €49 each plus vat!!!!!!!!!!!! he said he used to do spurious ones but got out of them because they were no good. i questioned him over the maker of the genuine ones and he went off to check , could hear him talking in the background to other staff member and came back and said he could give me the genuine ones for €39 inc vat. are they making it up as they go along?
local motor factors were not much better , wanted over a hundred euros for four blueprint plugs .
can get four quality plugs delivered from uk for €60 lol.
so much for shopping local.

milneroffroad etc is the way

George Dalton

What make of plug is the set you can get delivered for €60?

hoodrats

hoodrats wrote: »

..... genuine ones were €49 each plus vat!!!!!!!!!!!! he said he used to do spurious ones but got out of them because they were no good. ................. could hear him talking in the background to other staff member and came back and said he could give me the genuine ones for €39 inc vat. are they making it up as they go along?...........

Sounds like the chap he spoke to suggested to him to give you trade price for whatever reason

hoodrats

George Dalton wrote: »

What make of plug is the set you can get delivered for €60?

can get lucas for €60 or ngk for €80.

hoodrats

RoverJames wrote: »

Sounds like the chap he spoke to suggested to him to give you trade price for whatever reason

maybe but who in the trade would go to a main dealer for them?

George Dalton

Lucas glowplugs are absolutely useless. One of our local motor factors sells them and we won't buy off them any more as we had so many coming back to us.

I don't have any experience of NGK glow plugs but I am a big fan of their spark plugs so if they are anything to go by then the glow plugs should be a good bet at €80 for the set.

Owen

I've bought stuff this week off 2 separate main dealers who were cheaper than motor factors. One was a set of plugs for an e92 which were half the price of the cheapest MF, and one was a full clutch kit which for a genuine item was less than 10 euro more than the cheapest kit available online - and any decent kit online would have cost more. Main Dealers aren't always more expensive.

kildare.17hmr

We are selling genuine brake pads and disks for less than spurious ones. Alot of other parts are cheaper too.

George Dalton

I agree with the above. I would say about half of the parts we stock and fit are genuine. I always price both genuine and aftermarket for any job we do or any parts we stock, very often the genuine part is just as cheap as aftermarket. And it has the additional benefit that it fits properly first time every time!

OldmanMondeo

hoodrats wrote: »

can get lucas for €60 or ngk for €80.

Sounds about right for a local motor factors. Some people call them main stealers for a reason...

EPM

Owen wrote: »

I've bought stuff this week off 2 separate main dealers who were cheaper than motor factors. One was a set of plugs for an e92 which were half the price of the cheapest MF, and one was a full clutch kit which for a genuine item was less than 10 euro more than the cheapest kit available online - and any decent kit online would have cost more. Main Dealers aren't always more expensive.

Litre of Castrol Edge fully synthetic in Halfords is close on €19 from memory, costs €10 at the main dealer. So its not just parts either!

-Corkie-

EPM wrote: »

Litre of Castrol Edge fully synthetic in Halfords is close on €19 from memory, costs €10 at the main dealer. So its not just parts either!

I get all the stuff for my car in Newmarket. I have to say the lads know their stuff and are very helpful I even get a discount..

Today he was able to tell me that the balance shaft in my oil pump is the shorter one so I must replace it even though its a CR engine.

EPM

-Corkie- wrote: »

I get all the stuff for my car in Newmarket. I have to say the lads know their stuff and are very helpful I even get a discount..

Today he was able to tell me that the balance shaft in my oil pump is the shorter one so I must replace it even though its a CR engine.

What mileage is on yours?





/gets worried and curses vag...

andyseadog

why is the parts guy a moron again? i missed that bit.

*i wanted a new vectra last week to replace my 03, i went to my local Opel dealership, they wanted 26,000 for a new one, after a while he dropped to 24,500 to do me a deal. morons, absolute morons, quoting the price of the item upon request and then reducing it to try facilitate my needs and make a sale.

i'm going to import a cardboard cutout of a new model vectra for just 100 euro from the UK and stick it around my old one. i saved 24,400 and i'm chuffed.

the price is the price. they guy on the other end of the phone didn't value the item and to call him a moron is most unfair. as above, main dealers are getting much more competitive in price and you get the added bonus of knowing your part is 100% correct.

Owen

hoodrats wrote: »

can get lucas.

Good old Lucas. There's a routine you need to do before using any Lucas parts, or working on any Lucas electrical systems - check the position of the stars, walk anti clockwise around the car three times, sacrifice a chicken while repeating the incantation 'Oh mighty Prince of Darkness, protect your unworthy servant'. They made a hoover back in the 70's when trying to diversify, it was the only product they made that didn't suck.

johnos1984

http://www.mez.co.uk/lucas.html

Darsad

Op so the parts guy gave u a price went and checked with a colleague and came back with a lower price and in ur word that makes him a moron ! Go buy the lucas ones u might even get to practice demanding ur consumer rights !

but43r

Darsad wrote: »

Op so the parts guy gave u a price went and checked with a colleague and came back with a lower price and in ur word that makes him a moron ! Go buy the lucas ones u might even get to practice demanding ur consumer rights !

I'm pretty sure OP is not referring to the guy on the phone but main dealers in general.
And I'm pretty sure that he is referring to the price in general, not that they quoted him one price and then came back with a cheaper quote...

An Ri rua

The label 'spurious' is spurious in itself folks.
I'm a Citrophile. There are a number of makers of Citroen spheres. some of these 'spurious' manufacturers were previously the listed authorised parts manufacturer. e.g. Lizarte. http://www.ebay.ie/itm/CITROEN-ACCUMULATOR-SPHERE-HIGH-QUALITY-NEW-BOXED-/310371146977?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item48438fdce1

IF you can, get to know your car and get to know when the trade is taking the piss or simply don't know much about the supply chain over them.

I agree with some of the posts here that dealers are not always the dearest. But these days, you can buy last year's authorised teacher's pet for buttons online. And oh yes, it will be 'spurious'. LOL.

ps I bought a gates timing belt kit through ebay for €50 less than my Cit specialist mechanic could source one. I sometimes use AEP Direct but there's a lot of choice out there when YOU GET TO KNOW YOUR VEHICLE ONLINE.

-Corkie-

EPM wrote: »

What mileage is on yours?





/gets worried and curses vag...

100k. The proper shaft is 100mm long where the other one is 75mm long.

colm_mcm

4 @ €39 = €156

4 @ 49 plus vat = €241


That's quite a difference for a genuine part that theyd be selling a good few of.

exador

The parts guy sounded like he was trying to keep his job by making a sale in offering a lower price.. imagine that... In these difficult times every sale counts and the fact that the op went to the bother of picking up the phone and ringing the dealer wasn't lost on the parts person, or indeed maybe his boss by acknowleding this in their offer of a lower price.

Thats why he and his like still have a job.. Anyone here that has worked for long enough to appreciate that customer service is key will see that..

Hellrazer

kildare.17hmr wrote: »

We are selling genuine brake pads and disks for less than spurious ones. Alot of other parts are cheaper too.

Same here-actually most of our service stuff is cheaper than the local factors.Theres a mentality is out there that main dealers are robbing bastards.

We`re actually not.

People are too quick to pick up the phone and buy some crap make from the local factors to save 2-3 euros when if you actually asked me I could probably sell most parts cheaper than the non genuine stuff.

exador

EPM wrote: »

Litre of Castrol Edge fully synthetic in Halfords is close on €19 from memory, costs €10 at the main dealer. So its not just parts either!

1o euro plus vat or inclusive... Not that I don't beleive you but can you PM me the dealer as I may have an interest in this ..Thanks

EPM

exador wrote: »

1o euro plus vat or inclusive... Not that I don't beleive you but can you PM me the dealer as I may have an interest in this ..Thanks

Vat inclusive, its a Skoda dealer in north cork.

exador

EPM wrote: »

Vat inclusive, its a Skoda dealer in north cork.

Thanks...

EPM

exador wrote: »

Thanks...

Just checked the invoice there, was actually €6.50 plus vat @23%

-Corkie-

EPM wrote: »

Just checked the invoice there, was actually €6.50 plus vat @23%

In fairness they are very cheap with everything. They were 4.5k cheaper for a brand new car in comparison to a dealer in town..

Xenophile

Hellrazer wrote: »

Same here-actually most of our service stuff is cheaper than the local factors.Theres a mentality is out there that main dealers are robbing bastards.

We`re actually not.

People are too quick to pick up the phone and buy some crap make from the local factors to save 2-3 euros when if you actually asked me I could probably sell most parts cheaper than the non genuine stuff.

Bye the way there is no such thing as a spurious part.

You will not find any car manufacturer using terms like non genuine or spurious in their advertising or publicity, if they did they would be inviting litigation

A reputable motor Factor often stocks brands that are of better quality than the original equipment part and that's a fact as a car manufacturer will often be influenced by price.

The following is a list of some of the best brands available in a good Motor Factor Shop.

Gates Timing Belts and Timing Equipment, Fan Belts etc.
Bosch Wiper Blades, Spark Plugs, Glow Plugs etc.
Knecht/Mahle Oil and Air Filters original equipment on top German cars.
Bosal Silencers and Catalytic Converters.
Hella Lamps and Bulbs.
Hella and Bosch Rotating Electrics i.e Starters and Alternators.
Ferodo and Mintex come to mind for top quality Brake Pads
Exide Batteries original equipment for many car manufacturers.

Just to mention a few.

Hellrazer

Xenophile wrote: »

Bye the way there is no such thing as a spurious part.

You will not find any car manufacturer using terms like non genuine or spurious in their advertising or publicity, if they did they would be inviting litigation

I have to disagree--Most advertise that they wont cover warranty unless genuine parts are used.

A reputable motor Factor often stocks brands that are of better quality than the original equipment part and that's a fact as a car manufacturer will often be influenced by price.

I agree completely but this thread is about price and Im just making the point that we are usually cheaper than the local factors for a lot of items you have on the list below.

The following is a list of some of the best brands available in a good Motor Factor Shop.

Gates Timing Belts and Timing Equipment, Fan Belts etc.
Bosch Wiper Blades, Spark Plugs, Glow Plugs etc.
Knecht/Mahle Oil and Air Filters original equipment on top German cars.
Bosal Silencers and Catalytic Converters.
Hella Lamps and Bulbs.
Hella and Bosch Rotating Electrics i.e Starters and Alternators.
Ferodo and Mintex come to mind for top quality Brake Pads
Exide Batteries original equipment for many car manufacturers.

Just to mention a few.

Most of them are oe on some makes.But in saying that Ive also seen manufacturers refuse warranty if a lets say "non-genuine part" is used.I probably shouldnt have used the word spurious.
Even though they are OE they still dont have the manufacturers part number on it and dont come in a manufacturers packaging so are classed as "non-genuine"

Ive used most of the above in the past on my own vehicles but I still check main dealer prices just to be sure.

Heres an example--Last week looking for a O2 sensor.OE was a bosch.Factor price €100 + vat.
Main dealer cost me €95 including vat with my trade discount.Thats a bit of a saving.

The point--alwyas shop around and ask for a discount because most places wont refuse to get the sale.

EPM

-Corkie- wrote: »

In fairness they are very cheap with everything. They were 4.5k cheaper for a brand new car in comparison to a dealer in town..

I'd believe it, was floored at a cost to change in the town one yesterday;)

mickdw

Owen wrote: »

Good old Lucas. There's a routine you need to do before using any Lucas parts, or working on any Lucas electrical systems - check the position of the stars, walk anti clockwise around the car three times, sacrifice a chicken while repeating the incantation 'Oh mighty Prince of Darkness, protect your unworthy servant'. They made a hoover back in the 70's when trying to diversify, it was the only product they made that didn't suck.

That explains why old massey ferguson tractors are more often on the hill start than on the key. I seem to remember them full of lucas stuff.

Xenophile

Hellrazer wrote: »

I have to disagree--Most advertise that they wont cover warranty unless genuine parts are used.

Motorists should ask for a definition of "genuine"........You will never see this term in their advertising.............they may use it internally in the dealerships.

Trying to get a discount from a main dealer is as painful as pulling teeth it is not worth the hassle for all you might get.

So many Main Dealers have vanished in the last three years. Many motorists and mechanics are very happy to have a local motor factor they can trust and depend on for price, quality,a friendly service and availability.

Who wants a monopoly by big multinationals. Support your local motor factor as he is your insurance policy for competitive prices as he has been since the need for competition in spare parts was established.

Xenophile

Xenophile wrote: »

............. Support your local motor factor as he is your insurance policy for competitive prices as he has been since the need for competition in spare parts was established.

There's at least five within walking distance in my case :pac:

Xenophile

mickdw wrote: »

That explains why old massey ferguson tractors are more often on the hill start than on the key. I seem to remember them full of lucas stuff.

Reminds me of the line........Q. Is she burning oil? A. She would if she got it.

The very same applies to the battery................some poor old tractors just had to wait!

The electrics on the old Massey's were of the highest quality. Don't just take my word for it ask some of the old timers or go to tractor veteran day and ask the owner drivers.

Hellrazer

Xenophile wrote: »

Motorists should ask for a definition of "genuine"........You will never see this term in their advertising.............they may use it internally in the dealerships.

So none of them mention genuine parts in their external advertising???
Youre completely wrong.
I suggest you look at some of these sites.

http://www.ford.ie/FordService/FordOriginalParts
And VW`s
http://www.volkswagen.ie/en/service/volkswagen_genuineparts.html
Bmw
http://external.bmw.ie/templates/BMW06/bmwservice/bmwservice.html
Merc
http://www.mercedes-benz.ie/content/ireland/mpc/mpc_ireland_website/enng/home_mpc/passengercars/home/servicesandaccessories/genuine_partsandaccessories/genuine_part/genuine_parts.html
Volvo
http://www.volvocars.com/ie/sales-services/services/pages/genuine-parts.aspx
Skoda
http://www.skoda.ie/irl/service/spareparts/Pages/genuineparts.aspx

I could go on but I think Ive proven the point.Every single manufacturer Ive linked to mentions the word "Genuine" on all their parts advertising.

Trying to get a discount from a main dealer is as painful as pulling teeth it is not worth the hassle for all you might get.

Thats not true either.Ive helped numerous boardsies out with decent prices for main dealer stuff.Ive even gotten them warranty on vehicles that were out.

So many Main Dealers have vanished in the last three years. Many motorists and mechanics are very happy to have a local motor factor they can trust and depend on for price, quality,a friendly service and availability.

Again-by all means support your local factor but check main dealer prices before deciding where to buy.

Who wants a monopoly by big multinationals. Support your local motor factor as he is your insurance policy for competitive prices as he has been since the need for competition in spare parts was established.

See my example earlier--30 euros cheaper in the main dealers favour in the difference between a factor part and main dealer.
I know for a fact that we`re cheaper on Pads,discs,oil filter,air filters etc than the local factors.
Even though I work in a main dealer I still use factors for my own stuff.However I check the prices of genuine before I buy.

Xenophile

Ok................At least Ford are honest they advertise on their website the word original parts.

So most motor factors can legally advertise that they sell genuine parts.

Glad to see that you support motor factors.

Just a bye the way now that Saab as a company has been wound up where will most Saab parts now be sourced....................... The Motor Factors of course.

Hellrazer

Xenophile wrote: »

Ok................At least Ford are honest they advertise on their website the word original parts.

Same thing really--original/genuine.

So most motor factors can legally advertise that they sell genuine parts.

I doubt that they`d get away with that one.

john reilly

Owen wrote: »

I've bought stuff this week off 2 separate main dealers who were cheaper than motor factors. One was a set of plugs for an e92 which were half the price of the cheapest MF, and one was a full clutch kit which for a genuine item was less than 10 euro more than the cheapest kit available online - and any decent kit online would have cost more. Main Dealers aren't always more expensive.

You fail to mention the generous trade discount, that the ordinary joe soap wont get.

-Corkie-

john reilly wrote: »

You fail to mention the generous trade discount, that the ordinary joe soap wont get.

You will get a discount if you play your cards right...

john reilly

-Corkie- wrote: »

You will get a discount if you play your cards right...

Usually as simple as saying, that sounds dear is that trade price. To which they normally ask if your trade, you say yes and you get some discount

Xenophile

Owen wrote: »

I've bought stuff this week off 2 separate main dealers who were cheaper than motor factors. One was a set of plugs for an e92 which were half the price of the cheapest MF, and one was a full clutch kit which for a genuine item was less than 10 euro more than the cheapest kit available online - and any decent kit online would have cost more. Main Dealers aren't always more expensive.

You make such claims that in order that they stand up they need to be verified.

Your assertion on price does not sound right to me, I would like to verify your statement if you list the main dealer part numbers and the unit price of each item exclusive of VAT. Also state the retail price and the % discount you were allowed by the main dealer.

As I have stated in an earlier post, motor factors sell parts genuine parts and in some cases are of better quality than the OE parts.

Hellrazer

Xenophile wrote: »

As I have stated in an earlier post, motor factors sell parts genuine parts and in some cases are of better quality than the OE parts.

No they dont.

They sell the same brand/make that manufacturers use as their OE part--Its not classed as genuine unless its in the manufacturers packaging with their logo stamped all over it.

A factors would never get away with advertising that they sell "genuine" parts even if it is the exact same part.

john reilly

Hellrazer wrote: »

No they dont.

They sell the same brand/make that manufacturers use as their OE part--Its not classed as genuine unless its in the manufacturers packaging with their logo stamped all over it.

A factors would never get away with advertising that they sell "genuine" parts even if it is the exact same part.

i think what he is saying is that the part that is got in the motorfactors can sometimes be better than the original especially if the original is a known fault

DanWall

So if the parts can be cheaper in a main dealer, how is the service is so expensive? eg €165 to change rear brake pads

George Dalton

john reilly wrote: »

i think what he is saying is that the part that is got in the motorfactors can sometimes be better than the original especially if the original is a known fault

In certain cases that can be true. But it is the exception rather than the rule. In my opinion you are much more likely to get an inferior part than a superior part by going to a motor factors over a main dealer.

We stock, supply and fit a lot of motor factor parts and a lot of genuine parts. Some of the genuine parts we choose because of competitive price and some because of superior quality over the non genuine alternative.

The trick is having the experience and knowledge to know when you save money without compromising on quality by going to a motor factor and also when you just have to suck it up and pay the main dealer rate because there is no alternative of equal quality available.

andyseadog

DanWall wrote: »

So if the parts can be cheaper in a main dealer, how is the service is so expensive? eg €165 to change rear brake pads

labour costs.

DanWall

That's some labour cost when I bought the pads for €45 at the factors and I paid the local garage €20 to fit

andyseadog

DanWall wrote: »

That's some labour cost when I bought the pads for €45 at the factors and I paid the local garage €20 to fit

indeed it is.

you must appreciate a large dealership in a "glasshouse" has much greater overheads electrics/ heating and many more mouths to feed in admin/ sales/ parts/ service/ upper managment etc than your local independent garage and the main way for a main dealer to make a few euro this weather is through the labour charges in servicing.

also, to a fair extent your paying for someone to work with your car who has an in depth knowledge of it and has been trained in the specifics of that car and hasn't just picked it up by ear and word of mouth.

BeardyGit

Hellrazer wrote: »

No they dont.

They sell the same brand/make that manufacturers use as their OE part--Its not classed as genuine unless its in the manufacturers packaging with their logo stamped all over it.

A factors would never get away with advertising that they sell "genuine" parts even if it is the exact same part.

Sorry to be the bearer of bad news but I'm afraid you're completely wrong. A great many motor factors sell GENUINE parts. Otto for example will supply you with parts for your Jaguar or Landrover vehicles in manufacturer branded packaging if that's your preference. They're not the exception to the rule either - Ask you factors to get you manufacturer branded genuine parts and they'll oblige if they can. Don't just say they don't as a general rule - If your motor factors/parts specialist can't get you what you want find a better one that will.