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eBay item not arrived - what to do?

  • 19-01-2012 2:17pm
    #1
    big_drive
    Registered Users, Registered Users 2 Posts: 3,316 ✭✭✭


    I purchased a golf jacket off eBay. Very reliable seller with over 300 positive feedback.

    Item was posted last Monday week in the UK. Still not arrived so now I'm worried. What should I do?

    Have bought nearly 200 times on eBay over past 7 years & this is first time having a problem. 9 working days since postage so it should be here.


Comments

  • #2
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    Have you checked on the supplier feedback to be sure the item WAS located in the UK?


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    First contact the seller.


  • #4
    The Lovely Muffin
    Closed Accounts Posts: 6,595 ✭✭✭The Lovely Muffin


    Firstly you should contact the seller and give them a chance to sort it out.

    If they don't/won't help you or do anything then start a dispute in PayPal (if that is how you paid).

    Was the item sent standard or registered post? If it was registered ask the seller for the tracking number and see what it shows up on Royal Mail or An Post's website.


  • #5
    locustfurnace
    Registered Users, Registered Users 2 Posts: 209 ✭✭locustfurnace


    The seller might only post on certain days, I myself only post stuff on a Wednesday so if I get paid for an item on a Thursday unfortunitly it'll be 6 days before I post it....as others have said just mail the seller and see when he posted, if his feedback is 330+ and good they're hardly going to start ripping people off....


  • #6
    Media999
    Registered Users, Registered Users 2 Posts: 1,695 ✭✭✭Media999


    Be patient. You could potentially ruin someones business over a simple misunderstanding.

    Give it a week and see what happens.


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  • #7
    upinthesky
    Registered Users, Registered Users 2 Posts: 1,407 ✭✭✭upinthesky


    plus it might have been marked as dispatched before it was actually dispatched


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