iPhone 4 photo problem when connected to pc

BFassassin

This is a strange one. My aunt has an iphone4 and every time she connects her phone with photographs taken on it the computer takes a hissy fit and shuts down. It shows a blue screen but only for a second and I cant get reading the writing.
iTunes and the iphone are both up to date.

Any ideas as to what could be causing this?

Thanks

biko

Sounds like a driver issue when the photo wizard tries to start up maybe?
What Widows version?
Are Windows up to date? Go here with Internet Explorer http://windowsupdate.microsoft.com/

Bit more info
http://www.tech-recipes.com/rx/2548/iphone_transfer_pictures_from_iphone_to_xp/

web designer meath

yeah - I phone 4 is latest apple product. Apple products do work on PC's but take a lot of 'juice'. If the pc is real old, you should look at getting a new one - will work out cheaper than the iphone toy anyway.

BFassassin

Yeah its a fairly old laptop. Its running windows xp. I am running an update checker but its taking ages.
Surely it shouldn't be doing it though even though the computer is old.

biko

itunes system requirements

Windows Hardware
PC with a 1GHz Intel or AMD processor and 512MB of RAM
To play Standard Definition video from the iTunes Store, an Intel Pentium D or faster processor, 512MB of RAM, and a DirectX 9.0-compatible video card is required
To play HD video, an iTunes LP, or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor, 1GB of RAM, and an Intel GMA X3000, ATI Radeon X1300, or NVIDIA GeForce 6150 or better is required
Screen resolution of 1024x768 or greater; 1280x800 or greater is required to play an iTunes LP or iTunes Extras
16-bit sound card and speakers
Broadband Internet connection to use the iTunes Store
iTunes-compatible CD or DVD recorder to create audio CDs, MP3 CDs, or back-up CDs or DVDs

Windows Software
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, or 32-bit editions of Windows 7
64-bit editions of Windows Vista or Windows 7 require the iTunes 64-bit installer
200MB of available disk space
Screen reader support requires Window-Eyes 7.2 or later; for information about accessibility in iTunes, visit www.apple.com/accessibility

jayo2223

try this link

http://support.apple.com/kb/ts1502

you might need to refresh the page once you open the link