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lud · 2012-01-16 11:54:07

Hi, I made two orders last month and I haven't got any of them. I got e-mails with confirmation saying that the orders were dispatched. I rang customers service and I talked to a guy who took the order number and put me on hold, after 10 minutes I was disconnected. I don't know what to do next, when I call them now all…

16-01-2012 11:54AM

#1

lud

Registered Users, Registered Users 2 Posts: 94 ✭✭

Join Date: July 2009

Posts: 82

Hi,
I made two orders last month and I haven't got any of them. I got e-mails with confirmation saying that the orders were dispatched.
I rang customers service and I talked to a guy who took the order number and put me on hold, after 10 minutes I was disconnected.
I don't know what to do next, when I call them now all lines are busy and they let you wait, nobody answers no matter how long I wait and this isn't a free line.
I paid almost €200 and I wonder if I can get my money back somehow.

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#2 16-01-2012 12:37PM

jor el

Closed Accounts Posts: 16,713 ✭✭✭✭

Join Date: July 2002

Posts: 16068

Write to them, by post. Send it registered. Tell them to fulfill the order or refund your money. Give them 7 days to respond before you take it further.

You can use the small claims court if you get no response, or possibly a credit card charge back through the bank if that's how you paid.

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