Hp Pavilion DV6

James__10

I have a HP Pavilion dv6 laptop and i'm going to leave it back to PC World for repair because the laptop itself is over heating and really noisy. Can it be fixed or would I just be better off getting a new laptop

(Please mods don't move this thread to the PC World section ) its just a general question cheers!

Jaafa

If you are having a problem with your laptop, please provide the following information where relevant:

Make and Model: eg, HP Pavillion, Dell Studio, XPS, Lenovo Thinkpad, etc.

Is it in warranty?

Operating System: Windows XP, Windows Vista, Linux, OSx

CPU, RAM, GPU: for example, "2.0ghz Dual Core; 2048MB RAM; nVidia Geforce 8400M GS"

Software: What software are your running when you have the error? What Anti-virus/Firewall/Internet Security software is your system running? For example, Comodo Firewall, AVG, Avast, McAfee, Norton

Connection Problems: Who is your Service Provider? What wireless router model do you have? eg. "Linksys, Netgear, Belkin"

The more information you provide the better able we are to answer your question.

James__10

Jaafa wrote: »

If you are having a problem with your laptop, please provide the following information where relevant:

Make and Model: eg, HP Pavillion, Dell Studio, XPS, Lenovo Thinkpad, etc.

Is it in warranty?

Operating System: Windows XP, Windows Vista, Linux, OSx

CPU, RAM, GPU: for example, "2.0ghz Dual Core; 2048MB RAM; nVidia Geforce 8400M GS"

Software: What software are your running when you have the error? What Anti-virus/Firewall/Internet Security software is your system running? For example, Comodo Firewall, AVG, Avast, McAfee, Norton

Connection Problems: Who is your Service Provider? What wireless router model do you have? eg. "Linksys, Netgear, Belkin"

The more information you provide the better able we are to answer your question.

HP Pavilion Notebook dv6
Yes its in warranty parents are paying money every month. A few days after I got the laptop (Dec 2010 ) I spilt 7up over the keyboard it was sent away for a few weeks but was fixed for Water damage. In Sep 2010 the "click" on the mouse wasn't working to good and it was fixed.

Windows 7 64 Bit

AMD Athlon (tm) II Dual - Core M320 2.10GHZ

Have used Norton and McAfee in the past now using Microsoft Security Essentials.

Jaafa

How long has this been going on for? Has it always been noisy? By overheat do you mean it gets so hot the computer shuts down or freezes?

James__10

Jaafa wrote: »

How long has this been going on for? Has it always been noisy? By overheat do you mean it gets so hot the computer shuts down or freezes?

Its been noisy this past couple of months like when i'm playing football manager or using XBMC the laptop gets really noisy.

No it has never overheated to the point of freezing or shuts down but it gets really hot.

Not only that but 2 keys are missing and 2 rubber strips around the screen. They dont really do much but are cometic :pac:

Jaafa

James__10 wrote: »

Its been noisy this past couple of months like when i'm playing football manager or using XBMC the laptop gets really noisy.

No it has never overheated to the point of freezing or shuts down but it gets really hot.

Not only that but 2 keys are missing and 2 rubber strips around the screen. They dont really do much but are cometic :pac:

I'm afraid that those two are actually fairly normal for a laptop of it's spec. It uses older hardware which isn't power efficient, gets quite hot and will struggle on most games, thus creating the noise. The noise I assume is from the fan which is working overtime to try and keep the laptop cool.

I doubt sending it away will help much, best thing you can do is make sure to keep it well ventilated, clear the vents of dust (this is probably why you didn't have the problem at the start, use compressed air), and if none of that works maybe get one of those laptop cooling mats (I can't vouch for how well they work).

Overheal

Which Graphics card is in your Dv6? Laptops generally tend to get hot when playing a game, even when in proper working order. You only have an issue if it's creating glitches or functionality problems.

I would suggest a cooling tray and playing on a flat surface.

Owyhee

Sorry to say but it appears as if DSG (PC World) have sold you a lemon.
Soon your graphic card will probably clap out, see the details here....
DSG in Ireland will not be very helpful to you even though likely they sold you a machine with a manufacturing defect...Like the many others here and the others not on this forum http://www.nvidiadefect.com/pc-world-dixons-currys-f36.html you will probably have to go to the Small claims for resolution...:(

AlmightyCushion

Owyhee wrote: »

Sorry to say but it appears as if DSG (PC World) have sold you a lemon.
Soon your graphic card will probably clap out, see the details here....
DSG in Ireland will not be very helpful to you even though likely they sold you a machine with a manufacturing defect...Like the many others here and the others not on this forum http://www.nvidiadefect.com/pc-world-dixons-currys-f36.html you will probably have to go to the Small claims for resolution...:(

What makes you think that? I don't think any laptops made in late 2010 were still using the affected nVidia chips.

Owyhee

The DV6's are affected, the high fan sounds like the bios update applied to keep the fan running on the lemon chips, the machine was purchase in 2010 but that does mean it was not sitting on the shelf from the year before, these machines were being sold here 2009. I would advise the OP to check with the mod on the link posted..

Owyhee

Owyhee wrote: »

The DV6's are affected, the high fan sounds like the bios update applied to keep the fan running on the lemon chips, the machine was purchase in 2010 but that does mean it was not sitting on the shelf from the year before, these machines were being sold here 2009. I would advise the OP to check with the mod on the link posted..

Are you sure of that? I don't think the DV7 was affected and that was from the previous generation.

_AVALANCHE_

AlmightyCushion wrote: »

What makes you think that? I don't think any laptops made in late 2010 were still using the affected nVidia chips.

Yea, I thought this was finished with aswell.

AlmightyCushion

Owyhee wrote: »

The DV6's are affected, the high fan sounds like the bios update applied to keep the fan running on the lemon chips, the machine was purchase in 2010 but that does mean it was not sitting on the shelf from the year before, these machines were being sold here 2009. I would advise the OP to check with the mod on the link posted..

Some DV6s are affected, HP are still releasing models under the DV6 model number, not all of them are affected. Also, this has an AMD processor. Most laptops I've seen with amd processors typically paired them with an ATI/AMD processor.

Owyhee

Karsini wrote: »

Are you sure of that? I don't think the DV7 was affected and that was from the previous generation.

The OP has a DV 6 not 7...but there are plenty of 9700's with the problem, ave a look through the "The Nvidia Defect Forum" to start to see..

Owyhee

_AVALANCHE_ wrote: »

Yea, I thought this was finished with aswell.

This is far from finished, a lot of the machines will start to die soon, as it is power users who in general are suffering first, due to power up power and power related thermal expansion. i.e. lots of cold/hot boot ups.
I would expect to see many more machines start to die over the next year or two, -- this should not be made a bonus in additional sales for a company who has acted in a disgraceful manner in relation to dealing with this...

Owyhee

Owyhee wrote: »

The OP has a DV 6 not 7...but there are plenty of 9700's with the problem, ave a look through the "The Nvidia Defect Forum" to start to see..

I know the OP has a DV6 - I was saying that if the DV7s aren't affected then the DV6s shouldn't be as they're from a newer generation. It's the GeForce 8 series GPUs that are faulty and I seriously doubt there are any new machines on the market that have one.

Owyhee

AlmightyCushion wrote: »

Some DV6s are affected, HP are still releasing models under the DV6 model number, not all of them are affected. Also, this has an AMD processor. Most laptops I've seen with amd processors typically paired them with an ATI/AMD processor.

True, but it is still does not mean that the OP does not have an older machine, he should check, In either case the problem is more complex as the GPU was designed to be cooled by the CPU fan, where as in reality a GPU fan should have been included, i.e. likely reason for the suspected bios update fan noise experienced.
Also it is not clear if every machine was missing heat-sink coupling, but all reports I have heard of with the lemon chips were not coupled.
It could well be the case the the OP has a an unaffected ATI GPU but that his GPU is overheating from poor coupling, due do a design error.
This design error he will find, is something which he would not be liable to have inspected on the goods at the time of purchase and he would be in his rights to have the seller rectify and overheating machine that has a strong ground of being defect from a manufacturing error.

Owyhee

Karsini wrote: »

I know the OP has a DV6 - I was saying that if the DV7s aren't affected then the DV6s shouldn't be as they're from a newer generation. It's the GeForce 8 series GPUs that are faulty and I seriously doubt there are any new machines on the market that have one.

The DV6's are affected, at least the following dv6's models from May 2006 to April 30, 2009 are agreed by NVidia to be affected, there are other models, others seems to validly claim should be listed as affected too;
EW434AV; EW435AV; EW468AV; EW585AV; EW586AV; EW618AV; EZ472UA; EZ473UA; EZ474UA; EZ475UA; EZ502UA; EZ503UA; RE603AS; RE606AS.

Owyhee

Perhaps this thread should be moved over to the Currys & PC World forum, so as the PC World rep can assist the OP?

_AVALANCHE_

Owyhee wrote: »

Perhaps this thread should be moved over to the Currys & PC World forum, so as the PC World rep can assist the OP?

Here we go

_AVALANCHE_

Owyhee wrote: »

The DV6's are affected, at least the following dv6's models from May 2006 to April 30, 2009 are agreed by NVidia to be affected, there are other models, others seems to validly claim should be listed as affected too;
EW434AV; EW435AV; EW468AV; EW585AV; EW586AV; EW618AV; EZ472UA; EZ473UA; EZ474UA; EZ475UA; EZ502UA; EZ503UA; RE603AS; RE606AS.

OP bought it in 2010, judging by all the Threads he has started on this Laptop I'd say it's more the neglect of the Laptop that is causing the Problems.

What, you may ask, exactly is this Nvidia defect that everyone is talking about?

Here I will explain exactly what the defect is.

Please bear with me if some of the information here is obvious to you; we are trying to cater for both the computer novice and the computer professional.

So, how does this problem manifest itself?

Well, it can start in one of a number of ways.

One of the first signs of a failing laptop can be the loss of your wireless.

Your internet/network stops working and the wireless card is not detected in device manager.

Another way is no display to the laptop screen. The laptop power lights etc come on, but there is no display and the screen stays black.

Both the above problems can indicate a failing Nvidia GPU.

The term GPU refers to the Graphical Processing Unit or otherwise known as the video card

Every laptop has a GPU. Without one you wouldn't see any image on your screen.

Some GPU's are made by Intel, some by ATI and others by Nvidia.

To date, we have only had horror stories with the Nvidia GPU's.

The failures are caused by a solder bump on the underside of the GPU that connects the I/O termination, basically the "feet" of the silicon chip, to the pad on the substrate.



If you look at the image above you can clearly see the upper and lower section of the chip.

The lower section of the chip (the one with all the dots) is the part that is soldered to the mainboard. The upper section contains the silicon chip or "die" and the green board is called the "substrate". The whole unit is called the GPU.

In Nvidia’s GPUs, this solder bump is created using high-lead.

Due to the extreme temperatures generated by these chips and due to the constant power cycling, defects between the die and the substrate has substantially grown in recent chip generations, apparently leading to fatigue cracking.

Fatigue cracking is where the solder bumps on the underside of the chip break away from the mainboard causing the loss of video.

Add into the equation a growing chip size (double the chip dimension, quadruple the stress on the bump) as well as generally hotter chips and you have the perfect scenario to take the solder beyond its limits.

Apparently, problems arise at what Nvidia claims to be “extreme temperatures” and what we hear may be temperatures not too much above 70 degrees Celsius.

This is not good news as we have reports of these chips reaching temperatures of well in excess of 100°C - NOW THAT IS HOT!!!

According to a report in The Inquirer, every single G84 and G86 GPU in the 8400M and 8600M series of cards is affected. Period. No exceptions. All of them!

The full text of that story is available here: http://tinyurl.com/ogshk3

That is also not good news as these chips are in hundreds of thousands of laptops.

Did you know that Nvidia were being sued for breach of the Federal Securities Law relating to this debacle?

The full text of that story is here:- http://tinyurl.com/kj689k

There is a wealth of information relating to the Nvidia defect across the internet.

Some of the information is very relevant and is written by credible sources.

If you are planning to take legal action against the retailers or suppliers of these defective laptops then I suggest you print and collate some of the information as it will help you greatly should you need to proceed with a Small Claims.

I will keep updating this thread with more links and information to help you all.

Best wishes

The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

He has never said what sort of GPU is in it, never said he had any of the listed faults either.

Owyhee

_AVALANCHE_ wrote: »

Here we go

:mad::mad::mad: Muppet

_AVALANCHE_

Owyhee wrote: »

:mad::mad::mad: Muppet

Me?

Owyhee

_AVALANCHE_ wrote: »

Me?

No, the OP making multiple threads on the same topic, he started this one on a day PC world rep replied to him on your quoted thread and restarted the issue from the top...I have no time for people like this cheating the system, he did not say he already had responses on this etc etc..

_AVALANCHE_

Owyhee wrote: »

No, the OP making multiple threads on the same topic, he started this one on a day PC world rep replied to him on your quoted thread and restarted the issue from the top...I have no time for people like this cheating the system, he did not say he already had responses on this etc etc..

Yea, I was going to post the same myself when I seen this Thread but I let it go.

Overheal

Those affected DV6 models are still from the old DV6000 Series:



The new DV6 series - just labeled DV6-XXXXXX eg. DV6-6135DX, are much newer, and not affected.



The OPs laptop looks like an older model but he never stated which model or which GPU was in it. So I no longer care.

James__10

Overheal wrote: »

Those affected DV6 models are still from the old DV6000 Series:



The new DV6 series - just labeled DV6-XXXXXX eg. DV6-6135DX, are much newer, and not affected.



The OPs laptop looks like an older model but he never stated which model or which GPU was in it. So I no longer care.

Its none of those models its one of these:
http://www.google.ie/imgres?q=hp+pavillion+dv6&um=1&hl=en&sa=N&biw=1280&bih=656&tbm=isch&tbnid=Ppfaj6ZisBnzYM:&imgrefurl=http://www.trustedreviews.com/hp-pavilion-dv6-2113sa-15-6in-laptop_Laptop_review&docid=0_TAuNZkaeqtwM&imgurl=http://static.trustedreviews.com/502237%25257C9f7d_13005-img4639s.jpg&w=500&h=335&ei=OZweT7uuDMHAhAff7dX9DQ&zoom=1&iact=rc&dur=122&sig=111507745978859481664&page=1&tbnh=127&tbnw=163&start=0&ndsp=18&ved=1t:429,r:0,s:0&tx=122&ty=38


Are those cooling pads for the laptop any use?

Overheal

Yes, they improve airflow around the motherboard, even ones that just tilt the laptop up are handy, ones with fans even more so.

that looks like a middle generation to the two I had in mind.

James__10

Overheal wrote: »

Yes, they improve airflow around the motherboard, even ones that just tilt the laptop up are handy, ones with fans even more so.

that looks like a middle generation to the two I had in mind.

Is there any particular brand I should be looking at or would the ones at around 6 quid on ebay do the same job? like this one here:

http://www.ebay.ie/itm/USB-LAPTOP-NOTEBOOK-COOLER-COOLING-PAD-2-FANS-35-/180645907730?pt=UK_Computing_LaptopAccess_RL&hash=item2a0f55cd12


Would them fans reduce the noise of the laptop also?

James__10

James__10 wrote: »

Is there any particular brand I should be looking at or would the ones at around 6 quid on ebay do the same job? like this one here:

http://www.ebay.ie/itm/USB-LAPTOP-NOTEBOOK-COOLER-COOLING-PAD-2-FANS-35-/180645907730?pt=UK_Computing_LaptopAccess_RL&hash=item2a0f55cd12


Would them fans reduce the noise of the laptop also?

Bump!

Overheal

reduce noise? No. Fans make noise. They make the laptop run cooler.

If you want to run quieter run in Power Saver mode and prop the laptop up for better airflow