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How to call Eircom Customer Charter from abroad?

  • 09-01-2012 9:35pm
    #1
    FamousBelgian
    Registered Users, Registered Users 2 Posts: 305 ✭✭


    Title says it all...

    I'm trying to get a billing issue resolved and when I talk to people in eircom (by calling 01-671 4444) they say they can't do anything and that I must call Eircom Customer Charter (1-800-400 000). But they can't put me through; I have to call them myself.

    Now my issue appears not to be resolved but I can not call this number from abroad. Asking someone in Ireland to do this on my behalf is not an option.


Comments

  • #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    If you wish you can log a Formal Complaint through this contact form. Ask them to ring you.

    http://www.eircom.ie/logacomplaint


  • #3
    FamousBelgian
    Registered Users, Registered Users 2 Posts: 305 ✭✭FamousBelgian


    Sponge Bob wrote: »
    If you wish you can log a Formal Complaint through this contact form. Ask them to ring you.

    http://www.eircom.ie/logacomplaint

    Thanks for the reply but I really need to be able to call that number or an equivalent. I don't have the chance to be available most of the day to receive a call that, based on experience, could go on for some time as I repeat my story.

    Does eircom record all calls to customer service? If so then I could reference an existing conversation and verbal agreement. It would be great if someone from eircom can simply give me a Dublin number I can ring. It would be even better if they can dig out a recording of a conversation I had a few weeks ago so that I don't have to explain everything from scratch and hope that I get the same resolution again.


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    FamousBelgian wrote: »
    Title says it all...

    I'm trying to get a billing issue resolved and when I talk to people in eircom (by calling 01-671 4444) they say they can't do anything and that I must call Eircom Customer Charter (1-800-400 000). But they can't put me through; I have to call them myself.

    Now my issue appears not to be resolved but I can not call this number from abroad. Asking someone in Ireland to do this on my behalf is not an option.

    Hi FamousBelgian,

    If you PM your telephone number and the date of the fault you are looking to discuss with customer charter and I can check that with them directly.

    Thanks, Mark


  • #5
    FamousBelgian
    Registered Users, Registered Users 2 Posts: 305 ✭✭FamousBelgian


    eircom: Mark wrote: »
    Hi FamousBelgian,

    If you PM your telephone number and the date of the fault you are looking to discuss with customer charter and I can check that with them directly.

    Thanks, Mark

    Thanks for the reply. I found some time and on the fourth call (first one was voicemail hell, the next two mysteriously hung up) I explained the situation again and got someone to transfer me to customer charter where I explained everything yet again. Not at all fun but they confirmed the refund I was due (although it hadn't been applied to the latest bill) and they answered my questions. I still have a broadband issue to sort out but that will have to wait...


    an excerpt from my local provider's real time billing:

    Date Time Number called Duration

    2012-01-10 13:18:07 +35316714444 00:34:18
    2012-01-10 13:12:22 +35316714444 00:05:27
    2012-01-10 12:57:18 +35316714444 00:14:44
    2012-01-10 12:53:37 +35316788888 00:03:30


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    FamousBelgian wrote: »
    Thanks for the reply. I found some time and on the fourth call (first one was voicemail hell, the next two mysteriously hung up) I explained the situation again and got someone to transfer me to customer charter where I explained everything yet again. Not at all fun but they confirmed the refund I was due (although it hadn't been applied to the latest bill) and they answered my questions. I still have a broadband issue to sort out but that will have to wait...


    an excerpt from my local provider's real time billing:

    Date Time Number called Duration

    2012-01-10 13:18:07 +35316714444 00:34:18
    2012-01-10 13:12:22 +35316714444 00:05:27
    2012-01-10 12:57:18 +35316714444 00:14:44
    2012-01-10 12:53:37 +35316788888 00:03:30


    Hi FamousBelgian,

    Ok, thanks for getting back to me and letting me know.

    Thanks, Mark


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