Eircom NGB 8MB Query x 2

victorbarry

Hi Eircom people

Recently, line was upgraded to 8MB NGB (from 7MB Normal) - Speed is after getting slower since, especially in the evening times. I'm getting anywhere between 2.00Mb/s to 3.95Mb/s (via Speedtest.net) - Surely I should be getting faster speeds?

I'm using a Linksys Router connected to the old Netopia modem (which I have since around 2005/2006) - Is that the problem?

Anyways, look forward to some advice...Cheers
Vic

Sponge Bob

Upgrades down in the exchange can mean downgrades at home. If the lower speeds occur in the evening and at around 3km+ from the exchange that is probably caused by crosstalk.

Only those rather close to the exchange get guaranteed better speeds. The weather could also have been a factor.

victorbarry

Cheers. Weather never caused an issue before.

Any word from Eircom?

eircom: Mark

victorbarry wrote: »

Hi Eircom people

Recently, line was upgraded to 8MB NGB (from 7MB Normal) - Speed is after getting slower since, especially in the evening times. I'm getting anywhere between 2.00Mb/s to 3.95Mb/s (via Speedtest.net) - Surely I should be getting faster speeds?

I'm using a Linksys Router connected to the old Netopia modem (which I have since around 2005/2006) - Is that the problem?

Anyways, look forward to some advice...Cheers
Vic

Hi Vick,

Can you PM me with your eircom telephone number so I can look into the broadband speeds you have been getting.

Thanks, Mark

eircom: Mark

victorbarry wrote: »

Hi Eircom people

Recently, line was upgraded to 8MB NGB (from 7MB Normal) - Speed is after getting slower since, especially in the evening times. I'm getting anywhere between 2.00Mb/s to 3.95Mb/s (via Speedtest.net) - Surely I should be getting faster speeds?

I'm using a Linksys Router connected to the old Netopia modem (which I have since around 2005/2006) - Is that the problem?

Anyways, look forward to some advice...Cheers
Vic

Hi Vic,

I got your PM with the details thanks. It may take a few days to investigate but I will get back to you later in the week.

Thanks, Mark

victorbarry

Any update Mark?
Cheers

eircom: Mark

victorbarry wrote: »

Any update Mark?
Cheers

Hi Vic,

Sorry about the wait.

Given the distance your address is from the exchange - In terms of how the telephone lines are laid- (not direct line of sight)

Mwans our systems show the line shows a maximum speed capcity of 4 - 5MB.

I have tried to set the profile to the highest avialble.

Monitor it for a couple of days and get back to me.

Thanks, Mark

victorbarry

Hi Mark, after noticing an increase straight away


Will keep an eye for the next few days. Hope it stays this way
Many thanks
Best
Vic