Dublin Bus drivers underwent "extensive training" for Leap?

monument

Alan Kelly said on the radio this morning, on RTE's Morning Ireland, that Dublin Bus drivers have underwent "extensive training" on the Leap card since the start of its testing phase.

Any bus users still getting drivers who do not know the system?

Does any of the bus drivers on here know what he means by "extensive training"?

Cookie_Monster

If it means the same as my last place it'll entail an a4 page stuck on a notice board

AngryLips

I doubt they got extensive training. However, they all seem far more familiar with it this last week than the first week of testing.

Flukey

As we've said over and over in the Leap feedback thread, the problem is not really with the drivers, but how the whole system is being implemented by Dublin Bus. The drivers will be the ones in the firing line having to deal with the confusion. The Leap card should be taking people away from the driver and exclusively to the validator, but the problems with the way Dublin Bus are implementing it are going to mean more customers coming to the drivers in addition to the cash customers.

mickydoomsux

Cookie_Monster wrote: »

If it means the same as my last place it'll entail an a4 page stuck on a notice board

Yeah, it's the same in IE.

If it isn't safety critical then the training is usually a single sheet of A4 paper with a printout of an email on it

monument

Any drivers willing to give their perspective on this?

Flukey wrote: »

As we've said over and over in the Leap feedback thread, the problem is not really with the drivers, but how the whole system is being implemented by Dublin Bus. The drivers will be the ones in the firing line having to deal with the confusion. The Leap card should be taking people away from the driver and exclusively to the validator, but the problems with the way Dublin Bus are implementing it are going to mean more customers coming to the drivers in addition to the cash customers.

Agreed.

AlekSmart

monument wrote: »

Any drivers willing to give their perspective on this?

I found The training element quite straightforward with the Instructor well genned up on the system.

In my location there was a full mains powered operational machine and remote validator so it was possible to see the actual validation process and to do dummy runs incorporating annulments and child tickets etc.

However,the lack of an Audlible signal for an ordinary Leap validation when coupled with the lack of an actual ticket,tends to lead to a reflex key-stroke which issues the 2nd Journey paper scrip.

This was flagged up well in advance and yet remains unaddressed,which is a great pity,as it's the simple things which can sink a ship like Leap !

From my personal perspective,there is just too much interaction involved for what should be an automated transaction.....one could say it's not a lot to show for €48 Million....:rolleyes:

Stevek101

All drivers were issued with a pamphlet detailing all the functions and what to do on the ticket machine. Some were given a crash course with an actual machine. However, it does seem like a portion of the drivers didn't read the pamphlet...

I've had to show a driver as recent as yesterday how to issue a fare. It's shocking really, considering it is no different than a cash fare.

Victor

On Friday, I got on a 145 at Eden Quay. Despite his best attempts, and even my coaching, the driver was unable to issue a ticket. I did get 4 statements though.

I was going to a meeting with the RPA about Leap.

The_Wrecker

We all recieved a few minutes of a talk and demo about the workings of the machine. I can remember how to issue fares, the rest i need to play around with. Also on the course there were no leaflets left.

Compared to previous equipment courses, we were not allowed any hands on play time as they didnt want to run the card dry.
With the last ticket machine we printed off all the types of ticket and annuled until we had sound know how of its operation.

If anyone from DB reads this, run a few leaflets out to Donnybrook.