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Am I Getting The Right Speed

  • 09-12-2011 10:34pm
    #1
    [Deleted User]
    Posts: 0 ✭


    ok so im not NGB 24mb and i think i am not getting the service i pay for

    of course you get the usual BS from eircom when you ring them there is my speed test results

    Download Speed Test 13.55 Mbps

    Upload Speed 0.61 Mbps


    But When i downloading all i get is 1.69 mb a second

    sorry if im wrong i should be getitng 2.4mb thats what im paying for

    so if i should be getting 2.4mb then what shoukld my upload speed be


Comments

  • #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Hi tajd,

    Thanks for your post. Here are the Maximum download and Maximum upload speeds for each of the broadband services offered by eircom:

    Standard broadband

    Maximum expected speeds
    Home packages

    Home Starter

    Up to 1MbMaximum speeds: Download 1,024kbps Upload 128kbps
    Home Plus

    Up to 3MbMaximum speeds: Download 3,072kbps Upload 384kbps
    Home Advanced

    Up to 7MbMaximum speeds: Download 7,168kbps Upload 384kbps
    Home Turbo

    Up to 24MbMaximum speeds: Download 24,576kbps Upload 768kbps

    Business packages

    Business Lite Plus

    Up to 3MbMaximum speeds: Download 3,072kbps Upload 384kbps
    Business Starter

    Up to 12MbMaximum speeds: Download 12,228kbps Upload 1,126kbps
    Business Enhanced

    Up to 18/2MbMaximum speeds: Download 18,432kbps Upload 2,048kbps
    Business Advanced

    Up to 24/1MbMaximum speeds: Download 24,576kbps Upload 1,024kbps


    Next generation broadband

    Maximum expected speeds
    Home packages

    Next Generation Broadband Basic

    Up to 8Mb Maximum speeds: Download 8,192kbps Upload 512kbps
    Next Generation Broadband Regular

    Up to 8Mb Maximum speeds: Download 8,192kbps Upload 512kbps
    Next Generation Broadband Ultimate

    Up to 24Mb Maximum speeds: Download 24,576kbps Upload 768kbps

    Business packages

    Business Lite Next Generation

    Up to 8Mb Maximum speeds: Download 8,192kbps Upload 512kbps
    Business Lite Plus Next Generation

    Up to 8Mb Maximum speeds: Download 8,192kbps Upload 512kbps

    Important

    Please ensure your computer is not downloading files while running the speed test.

    Want to improve your broadband speed?

    Let me know if I can help you further or PM me with your home phone number and I can confirm what your broadband sync is currently set at, and what average speeds you should be receiving.


    If you need direct techincal assistance, just give Broadband Support a quick call on :

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 Days).

    Please retain your case id /reference from Technical Support, as this will speed up your call and help if you need to follow up. Also, let me know your case id and I can follow this up with the Support Team.

    Best wishes,
    Ant
    tajd wrote: »
    ok so im not NGB 24mb and i think i am not getting the service i pay for

    of course you get the usual BS from eircom when you ring them there is my speed test results

    Download Speed Test 13.55 Mbps

    Upload Speed 0.61 Mbps


    But When i downloading all i get is 1.69 mb a second

    sorry if im wrong i should be getitng 2.4mb thats what im paying for

    so if i should be getting 2.4mb then what shoukld my upload speed be


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