HTC Desire S - liquid damage due to condensation?

homerjay2005

ive been having a dispute with meteor for almost 2 months now over my HTC desire s that i got from them in August. basically,its developed a screen fault. the screen flickered and then shut off and about 10 minutes later it happend again and has not come back on since.

the phone charges, it turns on, vibrates and you can hear the sound, just cant see the screen. i sent it away to be repaired and it didnt come back for a few weeks until i chased it up. it came back to the shop, liquid damage. my phone instinct was "what the f*ck", the phone was looked after perfectly and there is zero chance of water damage. the pic that showed the "damage" showed the flux cable from the lcd to the mainboard as being water damaged. ive looked at the phone since, ive opened it up and after removing practically every part of the phone and the protective sheet over the capacitors on the board, i was able to remove the flux cables. for those of you familiar with the phone, those connectors are located on the right hand side, just inside the casing. the casing is spotless and has no effects of damage.

there is a small dark anomaly on the corner of the flux cable less than 1mm in diameter, which is conceeled with in the flux holder on the board of the phone who is actually protected with a sheet, perhaps to prevent it from something?

meteor refuse to accept that is virtually impossible for water damage to have caused this, due to the location and the sheer size of the damage. to me, the flux cable has a fault in it. or, to sum it up, just keep reffering me to the repair company.(fonfix)

i rang the repair office this week and spoke to one of their team on the phone. he conceeded that the phone was not damaged as such by actual water damage, but he gave 2 possible scenarios - rain or condensation. now, how can a phone worth 300euro allow one drop of rain inside it or suffer from condensation in an area of 1mm in size? also, would this not show a design fault with the phone? there is no other area of the phone with water damage, so its 99.99% clear.

has anybody else suffered from liquid damage on a htc or infact, noticed that the lcd on the phone is susceptable to generating condensation very easily?

i can post pics, though i cannot get them to fully show the full details and the fact that the "damage" is so small makes it impossible to see anyway.

appreciate any assistance here, im getting it looked at again tomorrow, but i have a feeling this will end up in the small claims court.

kensutz

Have you tried contacting HTC directly? When I worked for Meteor there were numerous calls about the screen causing issues. FonFix told a lot of people that it was condensation/water damage. One case they told a lad that he couldn't use the phone when it was raining outside if he was shopping/walking. HTC are your best bet as you have a 1 year manufacturers warranty with them.

homerjay2005

kensutz wrote: »

Have you tried contacting HTC directly? When I worked for Meteor there were numerous calls about the screen causing issues. FonFix told a lot of people that it was condensation/water damage. One case they told a lad that he couldn't use the phone when it was raining outside if he was shopping/walking. HTC are your best bet as you have a 1 year manufacturers warranty with them.

Thanks, how long ago was this? and what happened to the customers who called HTC?