metal tooth in tesco mince?

djflawless

i was sent this direction from a different category. .
I got mince from tesco carlow tuesday.got it home and froze it in the pack.took it out today and cooked it up.was eating it and bit down on something in it that hurt my tooth and gum.spat it into a bit of tissue because i taught it was a bit of gristle or bone.but it turned out to be a small metal tooth of some sort.
Just wondering what rights i have and what course of action i can take?

Solair

Contact tesco immediately!
Seems like a mincer might be broken

djflawless

phoned them today as soon as it happened.they want me to bring the piece. .mince. .packet and receipt to the store whenever 'im not putting myself out of the way'

dudara

Tesco will want to know about this because it indicates that piece of machinery in the meat production facility may be broken. They won't want it getting any worse.

opinion guy

At least its wasn't a cows tooth!!

djflawless

well the manager seemed calm enough when i rang but im heading up tuesday

wmpdd3

Ahhh, that's horrible.

If you know some one who worked in a butchers or a meat processing plant they might be able to tell you if that piece comes from a machine the'd use.

drkpower

What do manufacturers give in these types of scenario? I presume its a few free slabs of mince? Or do they just give a refund?

ballsymchugh

stop calling it a tooth too. it's a little piece of metal. you make it sound like a metallic crown that may have come out of someone's mouth, which it definitely is not.

dilallio

You should contact the Food Safety Authority also asap.

http://www.fsai.ie/makeitbetter/

That might be one bit of a machine - there may be other bits in other packs, and a sharp piece could do terrible damage to a child or adult.

I am surprised that the Tesco Manager treated the situation so blasé.

Badgermonkey

Disappointing thread tbh.

wmpdd3

dilallio wrote: »

You should contact the Food Safety Authority also asap.

http://www.fsai.ie/makeitbetter/

That might be one bit of a machine - there may be other bits in other packs, and a sharp piece could do terrible damage to a child or adult.

I am surprised that the Tesco Manager treated the situation so blasé.

All the details should have been entered onto the customer service computer and the details sent to the relevant dept, who send it onto the buyers etc. Once the details are received it should be 2/3 weeks before it is resolved.

About what you can receive, it all depends on what you ask for! Ask for too much and it could be referred to the legal dept to sort out.

djflawless

wmpdd3 wrote: »

All the details should have been entered onto the customer service computer and the details sent to the relevant dept, who send it onto the buyers etc. Once the details are received it should be 2/3 weeks before it is resolved.

About what you can receive, it all depends on what you ask for! Ask for too much and it could be referred to the legal dept to sort out.

well it scared the f==k out of me because the little brother and the 1 year old neighbour were going to eat some only they were gone 5 mins before the food was cooked...thank f==k!!!!

Chibs

That looks like its from the mincer i worked in this plant in maintenance a while back i can pm you the name of the plant and address if you like

djflawless

yes please chibs.would be grateful to you.at least then if i have a chance of legal proceedings ill have my research done.im sure the solicitors for tesco will have their work well taught and recited over!

Why are you talking solicitors, djflawless? Not to be smart, but it appears you spat the item out, assuming it to be grizzle or such, and you're absolutely fine, and have no need to be going the legal route?

Would you not be happy with knowing the issue has been rectified and perhaps getting a nice voucher or some free meat as way of apology?

Sorry if I sound like a prick, but I never like when people treat a mistake/error/etc. as a lottery ticket.

dudara

Chibs wrote: »

That looks like its from the mincer i worked in this plant in maintenance a while back i can pm you the name of the plant and address if you like

That plant was probably one if many that supply Tesco - I wouldn't automatically assume that you have the right one.

OP - I would advise you to contact Tesco head office. They are bound to take more ofcan interest than this manager has done. All meat has to be traceable these days so they will know where it came from and where it was processed.

As a previous poster suggested, you may also want to inform the FSA.

Shhh

djflawless wrote: »

.at least then if i have a chance of legal proceedings ill have my research done.

Sounds like you viewing this as an opportunity..Wow.

Dr.Silly

Deleted User wrote: »

Why are you talking solicitors, djflawless? Not to be smart, but it appears you spat the item out, assuming it to be grizzle or such, and you're absolutely fine, and have no need to be going the legal route?

Would you not be happy with knowing the issue has been rectified and perhaps getting a nice voucher or some free meat as way of apology?

Sorry if I sound like a prick, but I never like when people treat a mistake/error/etc. as a lottery ticket.

Couldn't agree with you more here.

Remember OP ... KARMA !!!!!!!!!

stovelid

KKV wrote: »

Why are you talking solicitors, djflawless?

$$$$$$$$$$

djflawless

well tbh i think if i wanted to make money i would of 'accidentaly' hurt myself. .its not just a money fact

The Internet Explorer

This old boy found a real tooth in his Tesco yoghurt last week. He was given a 68p refund followed by some shitty vouchers.

Just sayin'

c_lady89

Ya lucky it wasnt a moo moo tooth....im watchin ya clifford!

opinion guy

The Internet Explorer wrote: »

This old boy found a real tooth in his Tesco yoghurt last week. He was given a 68p refund followed by some shitty vouchers.

Just sayin'

Um ....how do we know it isn't the guys own tooth ?

dudara

Posters - please stick to the topic at hand.

dudara

wmpdd3

dudara wrote: »

That plant was probably one if many that supply Tesco - I wouldn't automatically assume that you have the right one.

OP - I would advise you to contact Tesco head office. They are bound to take more ofcan interest than this manager has done. All meat has to be traceable these days so they will know where it came from and where it was processed.

As a previous poster suggested, you may also want to inform the FSA.

The head office is:

Tesco Ireland Limited, Company no: 19542, Registered in Ireland
Registered office address: Gresham House, Marine Road, Dun Laoghaire, Co Dublin

from here:


http://www.tesco.ie/corporate-responsibility/


But the manager would have direct access to the department that deal with things like this. Head office would just get in touch with the manager.

djflawless

so as the mod stated . .stick to the topic. .what rights do i have???

drkpower

djflawless wrote: »

so as the mod stated . .stick to the topic. .what rights do i have???

A refund. That's it.

What rights do you think you have?

djflawless

well tbh if i knew i wouldnt be asking

drkpower

djflawless wrote: »

well tbh if i knew i wouldnt be asking

In fairness, people have told you that a refund is all you are entitled to, but if you write to the manufacturers/tescos head office, they might send you a voucher or something as a gesture of goodwill.

Thats your best bet.

January

My daughter had an accident relating to something in Aldi two years ago... they paid for her medical bill (with proof provided by me obviously) and sent a voucher as a gesture of goodwill also. I wasn't expecting the voucher, but was expecting them to pay her medical bill as the safety label on what caused the problem said it would only irritate, not burn (skin and her cornea).

I'd just be looking for a refund and anything else that comes your way is a bonus.

maxer68

djflawless wrote: »

well it scared the f==k out of me because the little brother and the 1 year old neighbour were going to eat some only they were gone 5 mins before the food was cooked...thank f==k!!!!

For some reason I just knew I'd see a baby or child come onto the mix.

How come whenever anything happens that could potentially pose a danger there is always a baby that could have been injured in the incident.???

my 2c - throw it in the bin and move on with life. Fra more important things to get worked up about.

Chibs

dudara wrote: »

That plant was probably one if many that supply Tesco - I wouldn't automatically assume that you have the right one.

OP - I would advise you to contact Tesco head office. They are bound to take more ofcan interest than this manager has done. All meat has to be traceable these days so they will know where it came from and where it was processed.

As a previous poster suggested, you may also want to inform the FSA.

No there is only one plant that supply tesco in Ireland it just does meats for tesco only i worked there for 5 years

djflawless

well problem has been sorted...tesco gave me a refund and ran thru all my rights as a customer with them..they've sent the 'thing' for investigation to make sure it doesnt happen again..happy days and no bad blood..cheers for anyoe that actually helped!!