Blue Screen of Death

h1_problem

Right, a girl I work with gave me her laptop saying it kept crashing and now when she turns it on all she sees is a blue screen.

I took it home today and booted it up only to get as far as the Windows Error Recovery screen, which gives me the option of either Launch Startup Repair or Launch Windows normally, both of which bring me to the dreaded BSOD.

There are 2 errors showing up on the Blue Screen: PAGE_FAULT_IN_NONPAGED_AREA or MEMORY_MANAGEMENT.

The laptop is an Acer Travelmate 5335. Its also apparently fairly new. I'm more of a Mac user so my knowledge of Windows is pretty basic. Any help/suggestions greatly appreciated

chin_grin

You'll need to get the code too. Should look like 0x followed by a load of zeros and a number.

If you have a windows cd you could boot from that and try a repair.

chkdsk /r when you get in.

bpb101

formating solves everything

yoyo

bpb101 wrote: »

formating solves everything

Not hard disk or memory failure.

Nick

chin_grin

bpb101 wrote: »

formating solves everything

Even files you want to get off the drive? Yeah, nice one. :P

h1_problem

Dont have the disks at the moment, shes going to look for them. Cant understand why people wouldnt hold on to the disks they get with new computers -.-

But the code is: 0x00000050 (0xFFFFF8800080003C. 0X0000000000000001, 0XFFFFF800128DD6D0,0X0000000000000000)

yoyo

h1_problem wrote: »

Dont have the disks at the moment, shes going to look for them. Cant understand why people wouldnt hold on to the disks they get with new computers -.-

But the code is: 0x00000050 (0xFFFFF8800080003C. 0X0000000000000001, 0XFFFFF800128DD6D0,0X0000000000000000)

This sounds like memory/video card/display driver problem, try reseating the RAM, booting off one/other stick (if more than one module installed). Also try "Last known good configuration", incase it was a recent display driver caused it

Nick

chin_grin

h1_problem wrote: »

Dont have the disks at the moment, shes going to look for them. Cant understand why people wouldnt hold on to the disks they get with new computers -.-

But the code is: 0x00000050 (0xFFFFF8800080003C. 0X0000000000000001, 0XFFFFF800128DD6D0,0X0000000000000000)

Best bet would be to boot from the xp disk. Go in to repair. At the command prompt type 1 to enter in to the c\ drive. Then when you get the flashing cursor type.

chkdsk /r

And press enter.

bpb101

yoyo wrote: »

Not hard disk or memory failure.

Nick

formating sloves everything (most things)

chin_grin

bpb101 wrote: »

formating solves everything (most things)

Yeah, but it's usually as a last ditch attempt to get a machine working again.

If the OP had files that needed to be recovered I wouldn't have suggested wiping the entire HDD!

h1_problem

Actually formatting seems the best option as its a relatively new laptop and there's not a whole lot on it. I'll make sure she doesn't have anything on it she needs and format it when I get her disks.

yoyo

h1_problem wrote: »

Actually formatting seems the best option as its a relatively new laptop and there's not a whole lot on it. I'll make sure she doesn't have anything on it she needs and format it when I get her disks.

Would be no harm checking the hard disk/memory for errors prior.
Nick

Nothingbetter2d

ive had the error before.... its your chipset drivers that are faulty...... best option is to uninstalled them and reinstall a fresh copy.

kenyDoIt

can you get into safe mode Just turn it on and feep pressing f8