logged fault on eircom site twice this week - but no contact/action

alfa beta

Hi there - as per title, I logged a fault on my parents landline last monday night and by yesterday had received no contact so logged one again.

Still no sign of anything happening even though I've given mobile and email contact details.

Just wondering if this 'log a fault' option online is working or should I ring up about the fault instead.

(Parents like their landline and don't use mobiles so I really want to get their phone and bb back up and running for them as they're a bit lost without it.)

Thanks for reading.

eircom: Mark

alfa beta wrote: »

Hi there - as per title, I logged a fault on my parents landline last monday night and by yesterday had received no contact so logged one again.

Still no sign of anything happening even though I've given mobile and email contact details.

Just wondering if this 'log a fault' option online is working or should I ring up about the fault instead.

(Parents like their landline and don't use mobiles so I really want to get their phone and bb back up and running for them as they're a bit lost without it.)

Thanks for reading.

Hi alfa beta,

Can you PM me with your telephone number or fault reference number so I check it out for you.

Thanks, Mark

alfa beta

Brilliant - thanks Mark - pm'ing you now.

Appreciate the quick response by the way.

eircom: Mark

alfa beta wrote: »

Brilliant - thanks Mark - pm'ing you now.

Appreciate the quick response by the way.

Hi alfa beta,

Thanks for sending on your details, I checked the status of the fault and it has been assigned to a technican crew and after speaking to eircom works management they are hopeful of geeting to your fault tomorrow.

Thanks, Mark

alfa beta

thanks mark

I'll let my folks know