Order Update

MuirisD

Hi there

Ordered new line over 6 weeks ago. Eventually contractor had to run new cable which was installed and in place. Tried few times to get update on when will be activated but no update.
Can some one please advise.

thanks

eircom: Mark

MuirisD wrote: »

Hi there

Ordered new line over 6 weeks ago. Eventually contractor had to run new cable which was installed and in place. Tried few times to get update on when will be activated but no update.
Can some one please advise.

thanks

Hi MuirisD,

Can you PM me with the order number and name on the order and I will try get an update for you.

Thanks, Mark

MuirisD

eircom: Mark wrote: »

Hi MuirisD,

Can you PM me with the order number and name on the order and I will try get an update for you.

Thanks, Mark

Thanks for quick response PM sent. Pity not all Eircom staff as efficient as you.

Cheers

eircom: Mark

MuirisD wrote: »

Thanks for quick response PM sent. Pity not all Eircom staff as efficient as you.

Cheers

Hi MuirisD,

I PM you back.

Thanks, Mark

MuirisD

eircom: Mark wrote: »

Hi MuirisD,

I PM you back.

Thanks, Mark

Just to say thanks to Mark who got back with information.

Cheers

Darragh18

ok guys guys i have a an eircom router connected to my laptop and xbox 360 for on line the router goes down quiet often with the red light, im just wondering is the router faulty and with my xbox connected to it it disconnects me from the xbox live every 2 to 3 hours

do ye know what problem may be ?

eircom: Mark

Darragh18 wrote: »

ok guys guys i have a an eircom router connected to my laptop and xbox 360 for on line the router goes down quiet often with the red light, im just wondering is the router faulty and with my xbox connected to it it disconnects me from the xbox live every 2 to 3 hours

do ye know what problem may be ?

Hi Darragh18,

Can you DM your telephone number and I will look into your broadband connection first.

Thanks, Mark

Darragh18

eircom: Mark wrote: »

Hi Darragh18,
Can you DM your telephone number and I will look into your broadband connection first.
Thanks, Mark

sent that information to u there mark hope u can help thanks a million

eircom: Mark

MuirisD wrote: »

Just to say thanks to Mark who got back with information.

Cheers

Hi MuirisD,

No problem

Thanks, Mark

eircom: Mark

Darragh18 wrote: »

sent that information to u there mark hope u can help thanks a million

Hi Darragh18,

I PM you back, let me know if you have any follow up queries.

Thanks, Mark

Darragh18

eircom: Mark wrote: »

Hi Darragh18,

I PM you back, let me know if you have any follow up queries.
Thanks, Mark

Hi mark was just wondering could you double check because
always had 1mb internet until cancelled with eircom for few months
and signed up again the only difference was that i was sent a different
router to the previous one i had the current one is a black zyxel not
100% percent of spelling and the old one was a netopia router there
may be conflict between current router and xbox 360 on live


thanks,
Darragh

eircom: Mark

Darragh18 wrote: »

Hi mark was just wondering could you double check because
always had 1mb internet until cancelled with eircom for few months
and signed up again the only difference was that i was sent a different
router to the previous one i had the current one is a black zyxel not
100% percent of spelling and the old one was a netopia router there
may be conflict between current router and xbox 360 on live


thanks,
Darragh

Hi Darragh,

I double checked and you are defiantly on the 1MB broadband package. At the moment the Zyxel is the only router eircom supply so it sent out as part of any new broadband order.

Thanks, Mark

Darragh18

eircom: Mark wrote: »

Hi Darragh,
I double checked and you are defiantly on the 1MB broadband package. At the moment the Zyxel is the only router eircom supply so it sent out as part of any new broadband order.

Thanks, Mark

ok thanks a million mark for the assistance i will try upgrade my package to a 3mb package and see if that makes a difference
if no i ll probably get back to you

thanks again for the assistance
Darragh

eircom: Mark

Darragh18 wrote: »

ok thanks a million mark for the assistance i will try upgrade my package to a 3mb package and see if that makes a difference
if no i ll probably get back to you

thanks again for the assistance
Darragh

Hi Darragh,

No problem,

Please do get back onto me if you have the same problems if you decide to updrade.

Thanks, Mark

Darragh18

eircom: Mark wrote: »

Hi Darragh,

No problem,

Please do get back onto me if you have the same problems if you decide to updrade.

Thanks, Mark

Hi mark, darragh here again relating to the issue with zxyle router i am still having same problem with online gaming i am just wondering could you help me i need to know which ports i need to open to for the online gaming as i have updated my internet to a 3mb and im still having same problem it is i have been told it is the new firmware version that may be the cause of this