Airwire

Shyboy

I have had DSL for the past 4 years or so but because I am so far away from the exchange I am only able to get less that 1MB, which would be fine but lately I have had a lot of problems with high ping etc. which I think is down to the quality of my line, etc.

I am thinking of going to Fixed Wireless Broadband, Airwire is the only company that cover my area. I have read mixed reviews about them.

Are there any Airwire customers on this forum? and how do you find the service?

Many Thanks!!:)

BBNightmares

Just got them there a few months back ... very happy so far , paid upfront 12 months so free installation

funnyname

We have it since May and 90% of the time it is good, a good example of it being bad is this weekend when it was sh!te for most of Friday, all day yesterday and until this evening.

Took this speedtest at 12 today when I finally managed to get onto the page.

http://www.speedtest.net/result/1589440610.png

Phoned customer services twice yesterday and both time I was told an engineer would call me back within a couple of hours, still waiting.


Hopefully it's resolved but their customer service leaves a lot to be desired.

BBNightmares

still though. .. better options than 3 / vodafone dongle

Falconire

Here is my speed test

funnyname

Nice speeds Folconire, what package are you on?

An Engineer came out during the week and realigned the receiver so that it is now pointing in a different direction to two of my neighbours who also use Airwire.

here are my latest stats for 2/1

Falconire

3 meg

oran2011

All,
As you can (and will) see from Airwire (Martin in particular) is that they deal with any issue or compliant with their service with a nothing more than a waiver of their responsibilities and blame their customer.
I am with Airwire for nearly a year and the quality of the service it now at a comical level. I cannot download the most basic of programs/apps etc from the internet - cannot update flash player, Skype, etc to the latest versions. It took 48 hours for the last update to almost go through but eventually crashed due to bad internet connection.
The worst of all it that the support from airwire is shameful.
They blame my equipment - even though I have a state of the art Cisco EA6500 router with booster/extender.
The confirmed that I do not have an antenna signal when they tested it??? They asked if I turned of the antenna??? Are they serious. They can't get a signal when they test my signal and they blame me for not having a signal.
Below are 2 direct quotes from Martin at airwire (yet again it's my problem for a almost non existent service that they have no problem taking 30 euro a month for)-
"currently your antenna is not online, so we can't test it again. Did you
turn it off ?
Your connection issues could also be caused by your own equipment on top
of that.
As for the connection, if the changes today haven't improved the
connection at all, all we can do is to decommission the connection.
You're on the 2 mbit/s package at 16:1 contention, and it's within the
contention, but obviously not great as it seems. That package is already
priced at the absolutely bare minimum, that is viable for us, so there
is no space for reductions.

Kind regards,
Martin List-Petersen
Airwire Ltd."

In summary - do not go with a service provider of this quality but more importantly a company that blame their customers for their poor quality service. I have loads of information, data, records etc to expand on the above hence I will not take any generic/general response from airwire lightly. Anyone that wants more information on my dreadful experience with airwire please do not hesitate to contact me and I will do my best to help.