warren o shea wrote: »
Hi costume shop.ie, it appears that at your busiest time of year you are unable to deal with the pressure! You should not claim provide express next day delivery as this has not happened. I ordered a costume last Monday for express delivery on tuesday and it still has not arrived! I emailed ur customer service the next day and was asked to ring the courier company myself...to that extent I could not get through to them either, and in order to track the parcel online I need a tracking number. I since emailed your customer service back to provide a tracking number and have had no reply! I have also emailed daily to enquire about my item as still no delivery....and guess what....there is still no reply!!! Oh but it was very convenient for you guys to take payment for the items I havnt received... when I checked my bank account the money was gone to you guys! Now I am just waitin to hear back about my refund, as I am so annoyed with your service! I understand that it is a recession and people are ordering last minute but you should not make promises that you cannot keep, that is shameful!! And to think your working sat and sun to get through all the orders I think is a complete sham, you probably know we that people will order from you and not get their delivery on time! Now I've no costume to wear thanks to your crappy company! My order number was 106735, just in case you happen to be sitting in your office browsing through these threads not working and can do something about this! Oh and your telephone service is terrible too, waiting for ages to be put through to someone, listening to some hidious classical music and then having to hang up cos it appears no one is going to answer the phone! Disastrous is all I can say!
My order number is 110550 i have had the same experience as the man above.Could i go to portlaoise and pick it up if you have it there?