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iTunes problem

  • 22-10-2011 4:45pm
    #1
    Ryan T
    Registered Users, Registered Users 2 Posts: 271 ✭✭


    Was asked to verify apple i d and it sent a new password to an old inactive e mail address that I can no longer access - so I can't access any apps etc - any ideas

    Thanks


Comments

  • #2
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Try logging in at http://appleid.apple.com and see if it gives you any hints or notices there as to what you need to do. If not, you'll be able to change your email address to a current one.


  • #3
    Ryan T
    Registered Users, Registered Users 2 Posts: 271 ✭✭Ryan T


    aidan_walsh wrote: »
    Try logging in at http://appleid.apple.com and see if it gives you any hints or notices there as to what you need to do. If not, you'll be able to change your email address to a current one.

    Have tried that Aidan all seems ok but when I try to get an app it uses my old extinct email


  • #4
    culabula
    Registered Users, Registered Users 2 Posts: 5,213 ✭✭✭culabula


    Am in exactly the same boat and tried to adjust the email address on that page in manage account -but nothing happens.


  • #5
    Ryan T
    Registered Users, Registered Users 2 Posts: 271 ✭✭Ryan T


    culabula wrote: »
    Am in exactly the same boat and tried to adjust the email address on that page in manage account -but nothing happens.

    Will try and contact apple support tomorrow

    Thanks anyway


  • #6
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    If you change your email address on that page are you able to sign out and into iTunes using the new email address and the same password?


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  • #7
    culabula
    Registered Users, Registered Users 2 Posts: 5,213 ✭✭✭culabula


    Yes, I finally got it done and it worked. The solution was strange though.

    It was on behalf of a friend who'd set up an address p.xxxxx57@gmail.com. When he then created his iTunes account he left out the 57.

    3 years later, it was down to me to unravel this mess as iMessage etc is demanding verification, something that Apple did not used to insist on. When I put in the correct address at the ID site, nothing happened until I tried without the dot and it then sent verification to pxxxxx57. Despite all the odds the verification email came to the p. address, I was able to verify and change and he now logs in once more with pxxxxx57

    Weird.


  • #8
    iceage
    Registered Users, Registered Users 2 Posts: 3,533 ✭✭✭iceage


    Sorted the same issue yesterday, I'd inadvertantly left out a digit on my E mail addess when I upgrades to IOS5. The only solution that worked for me was in open a new apple account and a new sign in E mail address and password.

    I tunes looks for a visa/card verification but it was no issue. Now able to access my apps and updates again.


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