Bostin Acoustics Sub Woofer problem

Hootanany

Hi I am having trouble with my Sub Woofer it keeps clicking like its turning it self on and off is this normal.

Richersounds.ie: Dave

Hi Hoot.

Thanks for the post and sorry to hear that you may be having problems.

The sub will turn itself on and off if it's set at the auto switch and if there is a signal going to the sub which then stops. The auto mode is designed to save power by powering on the sub when needed but powering off when not.

Is the sub going on and off while the signal is going to it, ie while the receiver is on and sound is coming from it?

Keep me posted and I'm sure we can get you sorted.

ATB


Dave

Hootanany

Yes when the signal is sent I think.And only when it is on.

Richersounds.ie: Dave

So do you think the sub is turning on and off while the signal is going to the sub and the sub is turned on ?

If this is the case, then it definately has a fault.

The sub should stay on while there is a signal going to it.

If you are certain that this is the case, then we need to get it looked at it for you.

Keep me posted.

ATB


Dave

Hootanany

Will I bring it in to the Phililips shop then

Richersounds.ie: Dave

HI Hootanany.

Sorry for the delay in getting back to you.

Yes please drop the sub into the Philips Shop and include a little description of the fault along with it.

The Philips shop is closed today 23.10.11 and will reopen tomorrow as normal.

Once the sub is dropped in let us know and we will have it brought to us for investigation/repair.

Any further questions just give me a shout

Hootanany

Thanks will drop it in tomorrow. Will they wrap it up for me.

Richersounds.ie: Dave

Yeah they will wrap it up for you.

However if you use your own packaging then please make sure that it is suitable for transport.

Hootanany

Hi Dave any update on the Woofer.

Hootanany

Bump

Richersounds.ie: Ashley

Hi Hootanany

I have just had a chat with the lads in Richer - they have received your Boston sub and should have an update to report back to you with soon.

Cheers
Ash

Hootanany

Thanks

Hootanany

Bump

davkav

I have this same issue Hoot.

Mine tends to switch off when there is hardly any bass coming from what I am watching. If the volume is too low on the AV receiver the sub does not pick up on the signal and thus turns off.

Hootanany

But mine clicks twice on and off

Hootanany

Bump again:(

Hootanany

This is really dragging out can someone please tell me whats going on .:(

Richersounds.ie: John

Hootanany wrote: »

This is really dragging out can someone please tell me whats going on .:(

Hoot,

apologies - I understood that the guys called you earlier in the week - it's (finally) back in-store now and we will get it either back into The Philips Shop or to hootanany towers at some stage over the weekend ( We will give you a shout over the weekend to arrange...)

Apologies again for the delay..

ATVB,

John Mc..

Hootanany

Just got it back today sill clicking but not as bad not very happy camper can someone get back to me ASAP:mad:

Richersounds.ie: Kenny

Hey Hootanany.

:(:(

We will call you within the next 10mins!!

Hootanany

Watching Tv for 1 hour its clicked 4 times can you call me to get this sorted please

Richersounds.ie: John

Hoot,

I discussed this with Ciarán on Sunday and understood that he had called you and possibly traced the issue to a receiver setting - I'll get back on the case with him in the morning and revert..

John Mc

Richersounds.ie: Kenny

Hi Hootanay.

Tried to call you this morning so we can get this sorted for you. I have checked what work was carried out on the sub and the whole amp in the sub was replaced. I have a few questions so we can try and diagnose the root of your problems.

What time would suit you for me to give you a call?

Hootanany

Av guys called this evening checked all connections all working the woofer is clicking more now than it did before can we please get this sorted ASAP have been very paitent

Richersounds.ie: Dave

Hi Hootanany.

Thanks for the post.

We can appreciate that you have been very patient. We have sent the sub away for testing and the service guys could not find a fault. We tested it here and could not find a fault.

We will give you a call shortly to discuss the options as we suspect that it's something local to your system.

Regards


Dave

Richersounds.ie: Dave

Hi Hoot.

You'll have 2 missed call from me. The nice telephone lady is telling me that the number that I have for you cannot be reached at this time.

If you want to give me a call on 0044 333 900 0070 or maybe drop me a daytime number where I can contact you. The current number I have for you ends in 390.

Many thanks



Dave

Hootanany

Richersounds.ie: Dave wrote: »

Hi Hoot.

You'll have 2 missed call from me. The nice telephone lady is telling me that the number that I have for you cannot be reached at this time.

If you want to give me a call on 0044 333 900 0070 or maybe drop me a daytime number where I can contact you. The current number I have for you ends in 390.

Many thanks



Dave

Hi Dave
Yes that is the number its on all the time but I dont answer Blocked calls if you can show the number that would be great.

Tha AV guys said the settings on the amp were correct.

Looking forward to hearing from you guys.

Richersounds.ie: Dave

Hi Hoot.

Playing catchup, so sorry for the late post.

I would suggest that if you are certain that the settings are correct and that there is nothing else that is wrong at your side, then I feel the only option that we have is to refund it.

The only issue that I have with this is that I cannot be certain that if you were to go for any other sub, that you won't have the same problem as we can't find a fault with this one.

The number that we call from does come up as a blocked number so if you give us a call on 04890 321332, we'll get your card details and arrange a collection for you.

Many thanks


Dave

Hootanany

Richersounds.ie: Dave wrote: »

Hi Hoot.

Playing catchup, so sorry for the late post.

I would suggest that if you are certain that the settings are correct and that there is nothing else that is wrong at your side, then I feel the only option that we have is to refund it.

The only issue that I have with this is that I cannot be certain that if you were to go for any other sub, that you won't have the same problem as we can't find a fault with this one.

The number that we call from does come up as a blocked number so if you give us a call on 04890 321332, we'll get your card details and arrange a collection for you.

Many thanks


Dave

Hi Dave
Not looking for a refund I bought amp and 5.1 system of you just looking for one that works with no issues please call

Richersounds.ie: Dave

Hi Hoot.

I have asked our techie head Matt to give you a call.

He will check a few settings with you, but we would need you to be at the equipment.

When is a good time to call ?

Thanks


Dave

Hootanany

Hootanany wrote: »

Richersounds.ie: Dave wrote: »

Hi Hoot.

Playing catchup, so sorry for the late post.

I would suggest that if you are certain that the settings are correct and that there is nothing else that is wrong at your side, then I feel the only option that we have is to refund it.

The only issue that I have with this is that I cannot be certain that if you were to go for any other sub, that you won't have the same problem as we can't find a fault with this one.

The number that we call from does come up as a blocked number so if you give us a call on 04890 321332, we'll get your card details and arrange a collection for you.

Many thanks


Dave

Hi Dave
Not looking for a refund I bought amp and 5.1 system of you just looking for one that works with no issues please call

Just noticed the light at the back of the woofer turns red and then green when it clicks . Do you not have any Techy guys that can sort this out.

Richersounds.ie: Dave

Hi Hoot.

Did Matt get you sorted ?

Thanks


Dave

Hootanany wrote: »

Just noticed the light at the back of the woofer turns red and then green when it clicks . Do you not have any Techy guys that can sort this out.

Hootanany

Hi Dave
Matt was on the phone yesterday done a bit of tweaking but sadly it still clicking, Matt was going to phone some guy in Germany today to see if it can be resolved. Just waiting for his call.

Hootanany

Hootanany wrote: »

Hootanany wrote: »

Richersounds.ie: Dave wrote: »

Hi Hoot.

Playing catchup, so sorry for the late post.

I would suggest that if you are certain that the settings are correct and that there is nothing else that is wrong at your side, then I feel the only option that we have is to refund it.

The only issue that I have with this is that I cannot be certain that if you were to go for any other sub, that you won't have the same problem as we can't find a fault with this one.

The number that we call from does come up as a blocked number so if you give us a call on 04890 321332, we'll get your card details and arrange a collection for you.

Many thanks


Dave

Hi Dave
Not looking for a refund I bought amp and 5.1 system of you just looking for one that works with no issues please call

Just noticed the light at the back of the woofer turns red and then green when it clicks . Do you not have any Techy guys that can sort this out.

Lads still waiting

Hootanany

Hootanany wrote: »

Hootanany wrote: »

Hootanany wrote: »

Richersounds.ie: Dave wrote: »

Hi Hoot.

Playing catchup, so sorry for the late post.

I would suggest that if you are certain that the settings are correct and that there is nothing else that is wrong at your side, then I feel the only option that we have is to refund it.

The only issue that I have with this is that I cannot be certain that if you were to go for any other sub, that you won't have the same problem as we can't find a fault with this one.

The number that we call from does come up as a blocked number so if you give us a call on 04890 321332, we'll get your card details and arrange a collection for you.

Many thanks


Dave

Hi Dave
Not looking for a refund I bought amp and 5.1 system of you just looking for one that works with no issues please call

Just noticed the light at the back of the woofer turns red and then green when it clicks . Do you not have any Techy guys that can sort this out.

Lads still waiting

Watching a movie clicking big time

The Ritz

Mod Comment:

@Hootanany,


I appreciate that you have been trying to get this issue resolved for some time, but I thought I should let you know that Richersounds is closed on Christmas Eve and Christmas Day (see website here http://www.richersounds.ie/asp/display_one_links_list.asp?ObjectID=310&RecordID=107 ).

I'm not sure whether the guys will be working "behind the scenes" tomorrow, possibly not, and consequently your post may not be seen until December 26th at the earliest.


Ritz.

Hootanany

Sorry Just really annoyed wont post for a while.

Richersounds.ie: Dave

Hi there.

We have tried calling you several times, but as our phone provider does not pass on our number, the call has not been answered.

Unfortunately the person that Matt was trying to get to speak to is on holiday from the 23rd December to the 4th of January. I don't seel that a conversation with him is likely to reveal anything new as it was this person who had tested your subwoofer in Boston.

They have tested your sub woofer at Boston, we have tested it here. Matt spent quite some time on the phone with you to try and get to the bottom of the issue as we cannot find a fault with the subwoofer and we feel that there is an issue locally that is causing this.

I feel that the only resolution to this is to refund the unit as we are unable to troubleshoot this any further than we have done already. I know the unit is 5 months old, but we will provide a full refund of the amount paid.

If you would like to arrange this, please call us on 0044 333 900 0070 and we will organise a full refund for you. The speaker pack can be left at the Philips shop on Dame street.

Many thanks



Dave

Hootanany

Hi Dave
The amp and woofer has been in Craigavon Tv for the last 3 weeks.
Got it back last Friday connected it back up and exactly the same issue can you please resolve this please.

Richersounds.ie: Dave

Hi Hoot.

Sorry to hear that you are still having issues.

I have spoken to Craigavon this morning as we were totally unaware that the issue still remained until you posted here. I would always advise a phone call to either us or Craigavon as it's likely to get a faster response than a post. When a repair agent collects an item directly from a customer, the communications usually happen between them and the customer directly.

The response that I got from Craigavon was that they had found a fault with the receiver and had made a repair to the receiver. This was then tested with your sub and they were confident that the fault had been rectified as it was thoroughly tested before they returned it to you.

They have asked me to ask you to call them directly and quote the reference 38904 and they will discuss the repair with you directly as I do have any information as to what they actually repaired.

Their phone number is 0044 28 38 326119.

Let me know what the resolution is with Craigavon and I'm always at the end of the phone if you prefer to call. 0044 333 900 0071.

Many thanks



Dave