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Billing Query

  • 17-10-2011 12:50pm
    #1
    kiersm
    Registered Users, Registered Users 2 Posts: 344 ✭✭


    My mum has her phone with Eircom & lately she got a letter & in this letter it mentioned that she was being charged for handset rental.

    Now i know for a fact that my mum hasn't had a handset from Eircom for at least 7 years cos this is when she moved house & i know we got her a new handset then.

    My prob is can I ring Eircom & raise the query regarding how long she has been charged for this as my mum doesn't want to do this as she is elderly & is easily confused when dealing with queries like this.

    My name isn't on my mums acc or anything like that so I'm kinda in an awkward spot. I deal with these sorts of things for her on a regular basis but am not sure how to proceed in this instance.


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    kiersm wrote: »
    My mum has her phone with Eircom & lately she got a letter & in this letter it mentioned that she was being charged for handset rental.

    Now i know for a fact that my mum hasn't had a handset from Eircom for at least 7 years cos this is when she moved house & i know we got her a new handset then.

    My prob is can I ring Eircom & raise the query regarding how long she has been charged for this as my mum doesn't want to do this as she is elderly & is easily confused when dealing with queries like this.

    My name isn't on my mums acc or anything like that so I'm kinda in an awkward spot. I deal with these sorts of things for her on a regular basis but am not sure how to proceed in this instance.


    Hi kiersm,

    Can you confirm the details you have sent me previously is the correct telephone number for your mothers account and I can look into that for you.

    Thanks, Mark


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