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Consumer Rights Question

  • 20-09-2011 4:16pm
    #1
    spiderdan
    Registered Users, Registered Users 2 Posts: 650 ✭✭✭


    Hi There,

    I had a problem with my screen on my MacBook Pro laptop in June 2010 and I had to get a new one fitted which cost me e500. Around May of this year the problem came back and I went into the Mac shop in Dublin to ask about a repair. They contacted Apple to see if I could get it repaired for free. A week later they informed me that Apple doesn't cover new parts for anything over 3 months and I had no cover on the screen. This seems very unfair to me, 3 months on a part that cost e500 seems to be crazy! Anyone know if this is legit or are they fobbing me off?

    Much appreciated


Comments

  • #2
    whippet
    Registered Users, Registered Users 2 Posts: 7,718 ✭✭✭whippet


    spiderdan wrote: »
    Hi There,

    I had a problem with my screen on my MacBook Pro laptop in June 2010 and I had to get a new one fitted which cost me e500. Around May of this year the problem came back and I went into the Mac shop in Dublin to ask about a repair. They contacted Apple to see if I could get it repaired for free. A week later they informed me that Apple doesn't cover new parts for anything over 3 months and I had no cover on the screen. This seems very unfair to me, 3 months on a part that cost e500 seems to be crazy! Anyone know if this is legit or are they fobbing me off?

    Much appreciated

    90 day warranties are quite common on service parts which the replacement screen would have been.

    Personally I would suggest that there is something else causing the problem due to the fact that two screens have developed the same problem .. could it be a loose cable from the logic board to the screen, dodgy hinge etc ...

    Personally I would contact apple directly (rather than the service provider) in the nicest way possible plead your case (make sure you have dates and invoices for the previous work carried out). Knowing how apple operate I would be somewhat confident that you might get a little help from them ;)


  • #3
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    I would also add you are not making a warranty claim on the screen but on the machine.

    Only refer to the purchase of the machine and you rights in relation to that. Not the warranty repair they already carried out, that turned out not to be permanent.


  • #4
    Boggles
    Registered Users, Registered Users 2 Posts: 41,362 ✭✭✭✭Boggles


    spiderdan wrote: »
    Hi There,

    I had a problem with my screen on my MacBook Pro laptop in June 2010 and I had to get a new one fitted which cost me e500. Around May of this year the problem came back and I went into the Mac shop in Dublin to ask about a repair. They contacted Apple to see if I could get it repaired for free. A week later they informed me that Apple doesn't cover new parts for anything over 3 months and I had no cover on the screen. This seems very unfair to me, 3 months on a part that cost e500 seems to be crazy! Anyone know if this is legit or are they fobbing me off?

    Much appreciated

    How old is the machine now and was the problem with the screen in June 2010 caused by you or was it just defective?


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