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Cancelled phone line 11 months ago, still being billed.

  • 20-09-2011 10:26am
    #1
    ken90
    Registered Users, Registered Users 2 Posts: 194 ✭✭


    I cancelled a phone line by writing to Eircom on 1-10-2010. I wrote to
    Eircom Ltd,
    1, Heuston South Quarter,
    St. John’s Road,
    Dublin 8.
    I have just discovered that I am still being billed, 11 months later. Can you help please.
    Tagged:


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ken90 wrote: »
    I cancelled a phone line by writing to Eircom on 1-10-2010. I wrote to
    Eircom Ltd,
    1, Heuston South Quarter,
    St. John’s Road,
    Dublin 8.
    I have just discovered that I am still being billed, 11 months later. Can you help please.

    Hi ken90,

    Can you private message mw with the eircom account number on the bills and I will look into that for you.

    Thanks, Mark


  • #3
    ken90
    Registered Users, Registered Users 2 Posts: 194 ✭✭ken90


    Hi Mark,
    I pmmed you over the cancellation letter on Wed. afternoon, did you get it.

    Regards,

    Ken90


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    ken90 wrote: »
    Hi Mark,
    I pmmed you over the cancellation letter on Wed. afternoon, did you get it.

    Regards,

    Ken90

    Hi Ken
    I can see that Mark requested you e-mail this cancellation letter to him, but do not see any mail from you. Can you mail this to me again?
    Tony


  • #5
    ken90
    Registered Users, Registered Users 2 Posts: 194 ✭✭ken90


    For the record, this is Eircom's reply





    Quote:
    Originally Posted by eircom: Mark
    Quote:
    Originally Posted by ken90
    Hi Mark,

    *********, a/c ******.

    Regards,

    Ken

    "Hi Ken,

    Thanks for sending on the details.

    The address you supplied is not the correct address to send a writtin request to cancel The account? We do not have a record of any calls into the business service center over the last year querying as to why you were still being charged?

    Do you have a copy of the cancellation letter or do you remeber the date that you sent the letter?

    Thanks, Mark


    Hi Ken,

    Sorry about the delay in getting back to you, I sent on your request to managers in cancellations. They re-checked and they could not match the letter with any previous requests.

    Since the new process cancellation are stating that customers are sending letters with the dates amended and no record so I am not stating that that referes to you in any way.

    However it means that if we do not have a record on file of an e-mail or letter we can only process the cancellation 30 days from when the customer re-send the written cancellation request.

    In you case we can only process the cancellation 30 days after the 20/09/11.

    I am sorry I could not get back to you with a more positive outcome.

    Thanks, Mark "


  • #6
    ken90
    Registered Users, Registered Users 2 Posts: 194 ✭✭ken90


    Mark,
    I now have a bill dated 3rd. October, for line rental charges for billing period 1st Oct to 31st. October.
    You told me that service would cease 30 days from 20th. Sept. 2011.

    Are you now going to tell me that Eircom have no record of our correspondence on Boards.ie ?
    And that therefore you are going to continue to charge me?

    BTW, can you explain the entire lack of call traffic on this line, if I had not cancelled it on 1st. October 2010?

    Ken90


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  • #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ken90 wrote: »
    Mark,
    I now have a bill dated 3rd. October, for line rental charges for billing period 1st Oct to 31st. October.
    You told me that service would cease 30 days from 20th. Sept. 2011.

    Are you now going to tell me that Eircom have no record of our correspondence on Boards.ie ?
    And that therefore you are going to continue to charge me?

    BTW, can you explain the entire lack of call traffic on this line, if I had not cancelled it on 1st. October 2010?

    Ken90

    Hi ken,

    I sent you a PM.

    Thanks, Mark


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