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e-mobile, whats your experience with them?

  • 19-09-2011 10:29pm
    #1
    ulinbac
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭


    My OH is just off the phone with e-mobile and going nuts.

    Took them a month to send out her modem after losing one, then another was sent to the wrong address and just left outside the door.

    She tried to set it up (bill pay one), which didn't work. They said they sent out the wrong one. She has no internet in her flat and asked her to "go online now" and log the problem so that they could send out a jiffy bag to collect. After explaining to them that she couldn't go online, they asked her to ring back in the evening and someone will be available then!

    When she rang back again, they couldn't find details of her. When they did, she said she started to get mad and demanded new one by the end of the week. The guy replied "you demand a lot, don't you". She got his name and asked him how could their customer service be so inefficient and he said "I have no time for this" and hung up. Rang again asked for supervisor, none there tonight and had to log a complaint over the phone through their system.

    What a joke.

    /rant

    Is there any external complaints committee she can complain to?


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