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Help with a D Link product

  • 03-09-2011 7:23am
    #1
    Stoner
    Registered Users, Registered Users 2 Posts: 10,952 ✭✭✭✭


    I need some help with a dlink product please.
    I have a Dlink DNS 320 and i want to use the UPNP service for a PS3 etc. I can use the similar service on my older ReadyNas (but its capacity is too low for now)

    Anyway I cant turn on or enable the service, I've updated the firmware to the latest official 2 and even the beta 2.01.

    I have downloaded the manual and it all looks like the new layout and skin that the latest official V2 firmware has, however in a couple of places my unit shows screens that are from firmware V1 (its an orange and black boxy style completely different to the new one)

    anyway I cant enable the UPNP service, never mind add files to it.

    I registered the unit when i got it, but I have no idea how to contact DLink in europe.

    this is their forum
    http://forums.dlink.com

    But I cant register for it as the "confirm button" is dead nothing happens (firefox and chrome)

    Can someone else try to register for me and see if they can?

    I've gone on to their support site and the self service portal but it has nothing in it that I can use, just my details and registration, RMU details etc. I actually dont know what it is for to be honest it looks and feels like a pile of junk.

    I have to say I like the product but I have never experienced such issues trying to get some basic support. I can't get anyway where both of their online routes are closed to me for some reason (it must be staring me in the face, but I've been at this for a while)

    I've enclosed a pic of the screen i get for UPNC you can clearly see that the option box i have does not follow the look/feel and functionality of the latest firmware. (the section with the orange in is looks like the old firmware)

    When I refresh the service it just runs in a loop for hours.

    When i enable the UPNP service the screen flashes and returns to the screen with neither enable or disable highlighted.

    I've posted on another forum but I'm hoping that good old boards can help me out here are there are a number of user here with this nas.

    thanks all, I'm stuck on this one.:o

    edit I've added the page from the manual showing what I should see, i.e. a different view and a section to select files that i want to share on the UPNP server


Comments

  • #2
    Stoner
    Registered Users, Registered Users 2 Posts: 10,952 ✭✭✭✭Stoner


    Ok i found the issue with the mixed firmware look and feel, in any field that looks like it does not fit, right click in it and reload the frame, the old frames must be buffered and don't auto refresh even with new firmware.

    Still cant get on to their forum though


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