Revolution bar false advertising

shadowcomplex

The Revolution bar has a sign outside its bar advertising pints for 3 euro during matches in the back bar, but when I went in last saturday I got charged full whack, it doesnt make a difference to me because I like watching the games in there but I just think its a sneaky way to get people in

old gregg

what did they say when you raised the issue with them at the time?

ziedth

Indeed, could just be a simple till error. If you brought it up and they waved you off then it is bad form.

michellie

Did you say it to someone in there?

abouttobebanned

Could just be a mistake from the bar man. As everyone else has said...if you didn't say anything to the bar man...then it's quite annoying that you would then come on and post it on a public message board.

dayshah

abouttobebanned wrote: »

Could just be a mistake from the bar man. As everyone else has said...if you didn't say anything to the bar man...then it's quite annoying that you would then come on and post it on a public message board.

Maybe its annoying, but if its true and it happened then its fair to post it.

If I was in the situation I would have said it to the bar man, but its Flash's responsibility that barmen know what price to charge.

Sully

Even the big supermarket chains get it wrong, might be just a simple error.

abouttobebanned

dayshah wrote: »

Maybe its annoying, but if its true and it happened then its fair to post it.

If I was in the situation I would have said it to the bar man, but its Flash's responsibility that barmen know what price to charge.

It's fair to post it if you question it there and then and get no satisfaction. To not question it and then to post...sorry..that ain't fair.

shadowcomplex

Yes I did say to him as did alot of others who were there for the cheap drink and the bar man felt bad as well but he was told not to serve for 3 euro which was bad form

jimbojazz

This is from their facebook page - Flash sometimes posts on here so maybe he'd like to comment

"Live Sport in Revolution this weekend: Saturday the Premiership is back with Liverpool Vs Sunderland @ 3.30pm and Newcastle Vs Arsenal @ 5.30pm, this is followed by Live Rugby Ireland Vs France @ 7.30pm. Super Sunday with Stoke Vs Chelsea @ 1.30pm and Man Utd Vs West Brom @ 4pm. The hurling semi final between Tipperary and Dublin will also be shown at 3.30pm FOOD SERVED ALL DAY! SELECTED PINTS & LONG NECKS €3"

ziedth

shadowcomplex wrote: »

Yes I did say to him as did alot of others who were there for the cheap drink and the bar man felt bad as well but he was told not to serve for 3 euro which was bad form

In that case then it's bad show. I can imagine a fair few people would go in there mainly for the cheap booze.

Nolanger

Did you ask for a receipt?

dayshah

Well, if the correct price was €4.50, and the barman was selling it for €3, I don't think it would be long before Flash would be onto the case, and without needing to be told by customers.

larchielads

anyone notice the facebook ad said "SELECTED" pints and long necks, maybe your pint wasnt one of the selected pints??

nkay1985

Yeah did you ask the barman were there any pints available for €3? And what did the sign outside say, can you remember?

Bluezar

I was in there on sunday for the game and got charged full price for a pint of cider when I thought it was 3e a pint? Didnt bring it up at the time because I thoughtt I was mistaken but could have sworn I saw a sign that said cider was 3e a pint during games?

decies

God it's becoming trial by boards members on here lol, someone ask flash and am sure the whole story will come out . Note : only know the bloke to see not to talk to.

CardBordWindow

I've seen in other bars, when they say 'selected drinks' on special, it doesn't include a lot of the big brands, and rarely cider.

shadowcomplex

no its all drinks, the offer was being done the previous weekend also and its was all drinks, the barman was told specifically not to sell any drink at 3 euro and even acknowledged the sign outside the door, he actually felt bad about it but was told specifically to charge full whack

Dan133269

So the barman admitted that Revolution was offering drinks at 3euro and the management were specifically telling bar staff to charge normal price, even though everyone knew about the signs outside?

If that's the case, it's pretty disgusting behaviour from Flash. That kind of dishonesty makes me want to see business boycotted.

shadowcomplex

Dan133269 wrote: »

So the barman admitted that Revolution was offering drinks at 3euro and the management were specifically telling bar staff to charge normal price, even though everyone knew about the signs outside?

If that's the case, it's pretty disgusting behaviour from Flash. That kind of dishonesty makes me want to see business boycotted.

correct

Sully

Go speak to Flash. The barman could be misinformed or anything. It might be a simple case of confusion, or you might be right in your accusation.

Complaining online wont do much and a lot of the Escape folk I haven't seen post in a good while on Boards, including Flash. Clarify first tbh.

anplaya

was in there myself sat and they were full price,one of the lads mentioned it to the barman and he said thats the first he knew of them being 3 euro .nothing ya could do really,either stay and pay or go somewhere cheaper.

gobo99

This might be a bit off topic, but does anyone else get a damp smell in the back bar in revolution? Was in there last week to watch a match and had to go back out to the front bar. Couldnt stick it.

shadowcomplex

Sully wrote: »

Go speak to Flash. The barman could be misinformed or anything. It might be a simple case of confusion, or you might be right in your accusation.

Complaining online wont do much and a lot of the Escape folk I haven't seen post in a good while on Boards, including Flash. Clarify first tbh.

theres no confusion, the barman was aware of the sign outside but was instructed by management not to serve at the advertised price, it looked like he felt bad about it but there was nothing he could do

Sully

shadowcomplex wrote: »

theres no confusion, the barman was aware of the sign outside but was instructed by management not to serve at the advertised price, it looked like he felt bad about it but there was nothing he could do

The confusion may lie with the barman. He might have simply misunderstood Flash or he might simply have no idea at all about the deal, or how the deal worked. Maybe even the barman didn't explain himself very well and he meant the offer didn't apply to your drinks much to his disappointment.

Either way, speak with a member of management as you should always do if you have an issue with something in store/pub. You go straight to the source and you can then be concrete on if the advert was 100% false or whether there was confusion or a mixup.

shadowcomplex

Sully wrote: »

The confusion may lie with the barman. He might have simply misunderstood Flash or he might simply have no idea at all about the deal, or how the deal worked. Maybe even the barman didn't explain himself very well and he meant the offer didn't apply to your drinks much to his disappointment.

Either way, speak with a member of management as you should always do if you have an issue with something in store/pub. You go straight to the source and you can then be concrete on if the advert was 100% false or whether there was confusion or a mixup.

considering that the same deal was being done the previous weekend and the same barman was working and giving out pints for 3 euro I fail to see how wheer any confusion could come

Sully

shadowcomplex wrote: »

considering that the same deal was being done the previous weekend and the same barman was working and giving out pints for 3 euro I fail to see how wheer any confusion could come

Different promotion terms on different days? God (and flash!) only knows! Whats the harm in raising it with the manager anyway?

life goes on

jimbojazz wrote: »

This is from their facebook page - Flash sometimes posts on here so maybe he'd like to comment

"Live Sport in Revolution this weekend: Saturday the Premiership is back with Liverpool Vs Sunderland @ 3.30pm and Newcastle Vs Arsenal @ 5.30pm, this is followed by Live Rugby Ireland Vs France @ 7.30pm. Super Sunday with Stoke Vs Chelsea @ 1.30pm and Man Utd Vs West Brom @ 4pm. The hurling semi final between Tipperary and Dublin will also be shown at 3.30pm FOOD SERVED ALL DAY! SELECTED PINTS & LONG NECKS €3"

that was for the weekend before the only sign i saw outside revolution on sat was 3euro drinks for escape on sat night

michellie

For crying out loud...someone ring Flash !!!

abouttobebanned

They stopped the promotion and there was no signage for it up anywhere on the day. The only signage advertising €3 drinks was for the night club on saturday nights.

That's from the man himself.

Waterford at the moment is suffering from a couple of things...one of which is something I like to call the short cycle promo. Basically it's where a venue tries a promo to keep up with the €2 brigade but it doesn't work right away so they pull it after a short period of time. Is happening a lot in this town at the moment.

dayshah

Sully wrote: »

Either way, speak with a member of management as you should always do if you have an issue with something in store/pub. You go straight to the source and you can then be concrete on if the advert was 100% false or whether there was confusion or a mixup.

I think its reasonable to expect a customer to raise the question with the front line staff (ie barman), but I think its a bit much to expect them to then ask to see the manager. Its the manager's responsibility to make sure everything runs smoothly, not the customers.

ziedth

dayshah wrote: »

I think its reasonable to expect a customer to raise the question with the front line staff (ie barman), but I think its a bit much to expect them to then ask to see the manager. Its the manager's responsibility to make sure everything runs smoothly, not the customers.

I'd have to agree with that. When I was running shops I wouldn't expect people to track me down if there was a problem. If there is an issue raising it with the staff is more then fair. It's not the OP's job to follow it up ya know?

There could very well be a simple reason why it happened but just changing it without warning pretty much on the day I would describe as slack.

What is the cost price of a pint of carlsberg out of interest? I often think €3 must be pretty much cost price.

Sully

ziedth wrote: »

I'd have to agree with that. When I was running shops I wouldn't expect people to track me down if there was a problem. If there is an issue raising it with the staff is more then fair. It's not the OP's job to follow it up ya know?

There could very well be a simple reason why it happened but just changing it without warning pretty much on the day I would describe as slack.

What is the cost price of a pint of carlsberg out of interest? I often think €3 must be pretty much cost price.

Most front end staff cant do anything about pricing. If you have a problem in Tesco or Super Valu, you speak with the manager (or at least manager on duty) as the front end staff cant do much about it.

When the front bar staff haven't the answers, you go above them to someone who does rather than sitting back and letting it happen.

abouttobebanned

Can I speak to the manager/supervisor has also become a sentence that immediately makes people think you're a prick. Which is a shame.

ziedth

But of course, Revelutions isn't a Tesco though. In fact Comparing like for like I'd call it with a newsagents meaning a manager might not always be available.

I'm not saying blame frontline staff. I actually hate it when people do that. What I mean is in the event that a manager isn't able to talk (which off peak is more then fair for a pub shop) I think the OP did more then enough. Like you can't seriously expect him to go in on his free time and ask for Flash.

Sully

abouttobebanned wrote: »

Can I speak to the manager/supervisor has also become a sentence that immediately makes people think you're a prick. Which is a shame.

Well if your the barman, and I raise an issue with the price. You acknowledge that you felt for false advertisement (as is the claim) and he (the barman) can do nothing. What else can you do? He only works there and bitching at home wont make a difference. So you ask to speak to someone who can make a difference.

Your only a prick if your asking over nothing and the barman can and has addressed the issue. Apparently we are getting good at speaking up when there is a problem (some NCA survey I heard in the news recently!)

ziedth wrote: »

But of course, Revelutions isn't a Tesco though. In fact Comparing like for like I'd call it with a newsagents meaning a manager might not always be available.

I'm not saying blame frontline staff. I actually hate it when people do that. What I mean is in the event that a manager isn't able to talk (which off peak is more then fair for a pub shop) I think the OP did more then enough. Like you can't seriously expect him to go in on his free time and ask for Flash.

The same logic applies. If I was in Centra next door, Coney Island or a restaurant across the road. If the waiter cant do anything about the ****e food I got or the false information, ill expect to speak with someone in charge.

Obviously if no manager is around, fair enough, he will call you later. I'm not saying otherwise in regards to that, just talking about how you escalate a problem!

dayshah

Sully wrote: »

Well if your the barman, and I raise an issue with the price. You acknowledge that you felt for false advertisement (as is the claim) and he (the barman) can do nothing. What else can you do? He only works there and bitching at home wont make a difference. So you ask to speak to someone who can make a difference.

You can mention it on boards

People go to the pub to relax, and asking to see the manager raises tension.

It takes away from the experience. Its the managers responsibility to make sure everything is running smoothly, that's what they are paid for. They shouldn't be firemen dealing with problems, they should make sure they don't happen. They should have told the barman that the promotion only applies to brand X or whatever, and to explain that to customers. Or else could have had the confusing sign removed. So having to ask for the manager, when you are out for a relaxing afternoon, is about as bad as not getting the promotion in the first place.

In fairness, I'm not Flash's biggest fan, but he usually is on top of things.

Sully

dayshah wrote: »

You can mention it on boards

People go to the pub to relax, and asking to see the manager raises tension.

It takes away from the experience. Its the managers responsibility to make sure everything is running smoothly, that's what they are paid for. They shouldn't be firemen dealing with problems, they should make sure they don't happen. They should have told the barman that the promotion only applies to brand X or whatever, and to explain that to customers. Or else could have had the confusing sign removed. So having to ask for the manager, when you are out for a relaxing afternoon, is about as bad as not getting the promotion in the first place.

In fairness, I'm not Flash's biggest fan, but he usually is on top of things.

You shouldn't have to but we all make mistakes and the manager is the only one who can fix it. If you want to call back and discuss it another time, by all means. But don't expect the lone barman with no power to be able to fix things like that! Anyway, this seems to be a mistake from the OP, rather than flash.