Warning tesco 3 for €3

kube

Hi, this might be in thewrong section, but feel I need to warn people about tesco's latest scam....I purchased the '3 veg for the €'3 offer and it did not go through at the checkout... I was charged €2.63 extra,I then had to queue up at customer service and wait until some assistant somewhere in the store phoned back to customer service to say I was right. I then went to purchase the 'Any 3 fruit for €3' but this time I said to the checkout girl can you check that I have actually got the fruit for €3!. She looked at the screen and said 'No , sorry, I'll call the manager' again I had to wait at the checkout until the manager came back to the till with my fruit and tell me that 'yes I was right.' .....it was really busy in Tesco today and I just wonder is this a plan by Tesco to rip people off or is it a genuine mistake...Really?

I've had a lie down since as the stress was too much!
I do feel better now for having shared it with all of you:)

MrStuffins

:eek:

IT'S A MASSIVE CONSPIRACY!!!!

Tesco are quite obviously using the thriving fruit market in order to rip off the entire public, hoard as much cash as possible and TAKE OVER THE WORLD!!!!!!!!!!

Or not............. it could've been a mistake!

Davy

Moved from Bargain alerts.

I dont think tesco are out to mislead you, but they have been known to make pricing errors. Usually you get the item free when you are overcharged, but that changed a few months back and its now just the difference in price you get back rather than the item for free.

Happyzebra

It could have been a mistake but then Tesco are notorious for such errors... Funny how it's always to their benefit though. I mean it could go either way but it just so happens that it's the customer gets caught and not the store!

dudara

Pricing errors are not unheard of - just go to Customer Service and get it corrected.

Wickerman1

I got a pack of Jacob's Rich tea for €1.49 in my weeks shopping on Tesco online. On delivery the pack has .99c on it!

kube

Yeah, true, it has worked the other way. But I just thought... in the space of 30 mins neither of the offers worked. so how many people lost out today alone!
I guess you always have to check the receipt!

Resi12

Wickerman1 wrote: »

I got a pack of Jacob's Rich tea for €1.49 in my weeks shopping on Tesco online. On delivery the pack has .99c on it!

What the hell would 50c have done for you anyway? That's not that outrageous.

patwicklow

kube wrote: »

Hi, this might be in thewrong section, but feel I need to warn people about tesco's latest scam....I purchased the '3 veg for the €'3 offer and it did not go through at the checkout... I was charged €2.63 extra,I then had to queue up at customer service and wait until some assistant somewhere in the store phoned back to customer service to say I was right. I then went to purchase the 'Any 3 fruit for €3' but this time I said to the checkout girl can you check that I have actually got the fruit for €3!. She looked at the screen and said 'No , sorry, I'll call the manager' again I had to wait at the checkout until the manager came back to the till with my fruit and tell me that 'yes I was right.' .....it was really busy in Tesco today and I just wonder is this a plan by Tesco to rip people off or is it a genuine mistake...Really?

I've had a lie down since as the stress was too much!
I do feel better now for having shared it with all of you:)

Thats why i grow all my own veg

patwicklow

Resi12 wrote: »

What the hell would 50c have done for you anyway? That's not that outrageous.

well much better in their pocket then tescos till...

dudara

Wickerman1 wrote: »

I got a pack of Jacob's Rich tea for €1.49 in my weeks shopping on Tesco online. On delivery the pack has .99c on it!

What's on the packet is an RRP or Recommended Retail Price. The manufacturer prints them on the package for promotional purposes. However, the retailer is completely free to set their own prices, regardless of what is printed on the packaging.

patwicklow

dudara wrote: »

What's on the packet is an RRP or Recommended Retail Price. The manufacturer prints them on the package for promotional purposes. However, the retailer is completely free to set their own prices, regardless of what is printed on the packaging.

Are you sure about? laws must have changed so..

dudara

Laws only apply when a shop fails to oblige with the pricing that it sets itself i.e. it fails to correctly display shelf-edge pricing.

pleasant Co.

Happyzebra wrote: »

It could have been a mistake but then Tesco are notorious for such errors... Funny how it's always to their benefit though. I mean it could go either way but it just so happens that it's the customer gets caught and not the store!

It does go the other way too, and when it does it gets posted in bargain alerts :cool:

krusty_10

I went to get a few things for the school lunches last night and had one small shopping bag full when I was asked for 104 Euro. I thought that the bill hadn't been cleared from the person in front of me but no I was apparently buying the most expensive pack of chocolate chip cookies - 79.58 Euros for 6 cookies. Got it fixed straight away but certainly raised a few eyebrows from everyone in the queue.

MickShamrock

I bought Tesco Value brand soap the other day. Listed on the self as 28 cents but rang up as 38 cents. Raging!! :pac:

Fighting Irish

kube wrote: »

Hi, this might be in thewrong section, but feel I need to warn people about tesco's latest scam....I purchased the '3 veg for the €'3 offer and it did not go through at the checkout... I was charged €2.63 extra,I then had to queue up at customer service and wait until some assistant somewhere in the store phoned back to customer service to say I was right. I then went to purchase the 'Any 3 fruit for €3' but this time I said to the checkout girl can you check that I have actually got the fruit for €3!. She looked at the screen and said 'No , sorry, I'll call the manager' again I had to wait at the checkout until the manager came back to the till with my fruit and tell me that 'yes I was right.' .....it was really busy in Tesco today and I just wonder is this a plan by Tesco to rip people off or is it a genuine mistake...Really?

I've had a lie down since as the stress was too much!
I do feel better now for having shared it with all of you:)

Jesus!

robertpatterson

One way to get them to fix it is once you have been overcharged once and its verified as an overcharge go and buy up as much of those products as you can and get overcharged on them
Present yourself to Customer Service and get twice the difference back and when thats done tell them youd like a refund on all the goods and theyll give you all your money back and youve made money!
bet you they wont be long in sorting out their pricing 'glitch' then!!!!!

baaaa

I suppose you hardly want to hear that all that 3 for crap was gone off anyway,the kiwi's are black inside,the grapes aren't ripe and the pears are well hard also.Tesco fruit and veg is such a joke,lowest grade produce consistently.

donkey oatey

I had the same thing happen and it turned out that you can't mix fruit and veg. Was that what happened to you?

Nolimits

robertpatterson wrote: »

One way to get them to fix it is once you have been overcharged once and its verified as an overcharge go and buy up as much of those products as you can and get overcharged on them
Present yourself to Customer Service and get twice the difference back and when thats done tell them youd like a refund on all the goods and theyll give you all your money back and youve made money!
bet you they wont be long in sorting out their pricing 'glitch' then!!!!!

They'd probably just say No, you can't have the refund on the products, and you'd be left with loads of whatever you were buying.

retalivity

krusty_10 wrote: »

I went to get a few things for the school lunches last night and had one small shopping bag full when I was asked for 104 Euro. I thought that the bill hadn't been cleared from the person in front of me but no I was apparently buying the most expensive pack of chocolate chip cookies - 79.58 Euros for 6 cookies. Got it fixed straight away but certainly raised a few eyebrows from everyone in the queue.

wat

krusty_10 wrote: »

79.58 Euros for 6 cookies.

wat

krusty_10 wrote: »

79.58 Euros for 6 cookies.

it bears repeating

si_guru

Tesco... I always check the receipt, they nearly always make errors on their offers.

Nanazolie

baaaa wrote: »

I suppose you hardly want to hear that all that 3 for crap was gone off anyway,the kiwi's are black inside,the grapes aren't ripe and the pears are well hard also.Tesco fruit and veg is such a joke,lowest grade produce consistently.

I bought the bananas, apples, mango, nectarines, pineapple... All were perfectly fine, and I was charged 3 euros at the till

ejmaztec

Nanazolie wrote: »

I bought the bananas, apples, mango, nectarines, pineapple... All were perfectly fine, and I was charged 3 euros at the till

We've bought three or four lots with no screw-ups either.

Tesco have obviously got it in for the OP and a couple of others.:eek:

wyndham

What is the current Tesco policy on overcharges? It used to be that the item was free, then changed to a refund of double the amount overcharged. Anybody know the current policy? And where it can be viewed on their website or instore?

si_guru

I have two photos taken in Tesco - don't know how to upload from phone.

One is an item *REDUCED* from €2.34 to.... €2.45!

The other.. a great offer on cakes.. €1.50 each or TWO for €3!!!

Nanazolie

si_guru wrote: »

I have two photos taken in Tesco - don't know how to upload from phone.

One is an item *REDUCED* from €2.34 to.... €2.45!

The other.. a great offer on cakes.. €1.50 each or TWO for €3!!!

No wonder why the Minister for Education is worried about our maths results

Popsy

The same thing happened to me but as it turned out, I picked up a bag of bananas not in the promotion. Another customer had obviously picked up one bag, then when they saw the deal just picked up the 3 for €3 leaving the regular bag behind.

So now I always check the weight and description before picking up anything promotional, it saves on a the red face at customer service

the groutch

Popsy wrote: »

The same thing happened to me but as it turned out, I picked up a bag of bananas not in the promotion. Another customer had obviously picked up one bag, then when they saw the deal just picked up the 3 for €3 leaving the regular bag behind.

that's why I like the way M&S sticker all their chilled foods with details of the offer on it, so you know what's in hte offer and what's not

Happyzebra

Quote:
Originally Posted by Happyzebra
It could have been a mistake but then Tesco are notorious for such errors... Funny how it's always to their benefit though. I mean it could go either way but it just so happens that it's the customer gets caught and not the store!



Mactard

It does go the other way too, and when it does it gets posted in bargain alerts

I'm confused. Thought bargins were intentional acts by store to sell off a product. Didn't know they're mistakes made by store!!!!!

pleasant Co.

Happyzebra wrote: »

Mactard

It does go the other way too, and when it does it gets posted in bargain alerts

I'm confused. Thought bargins were intentional acts by store to sell off a product. Didn't know they're mistakes made by store!!!!!

It sucks that that confuses you and my apologies for being rude, but your post is a wee bit silly.

wmpdd3

the groutch wrote: »

that's why I like the way M&S sticker all their chilled foods with details of the offer on it, so you know what's in hte offer and what's not

Yeah, I think thats a great idea. Get the supplier to sticker them before they come in. Its not too bad in a small store, but in a larger store there's 4 different types of pineapple and 7 different types of bags of bananas. Even with checking special offer ends every hour, your still going to get a customer ho dumps what she was going to buy on top of the offer stuff.

Melendez

This post has been deleted.

goldenhoarde

Resi12 wrote: »

What the hell would 50c have done for you anyway? That's not that outrageous.

multiply that 50c by a few thousand customers caught out and now what can you do with it! Seriously we need to be more on the ball and complain complain complain.

reeta

Superquinn are the worst.. but at least you get the items for free if charged wrongly. Last week bought six different items and got everyone of them free as I was overcharged on each one. Make sure to check your receipt with Superquinn !!

gerrycollins

kube wrote: »

Hi, this might be in thewrong section, but feel I need to warn people about tesco's latest scam....I purchased the '3 veg for the €'3 offer and it did not go through at the checkout... I was charged €2.63 extra,I then had to queue up at customer service and wait until some assistant somewhere in the store phoned back to customer service to say I was right. I then went to purchase the 'Any 3 fruit for €3' but this time I said to the checkout girl can you check that I have actually got the fruit for €3!. She looked at the screen and said 'No , sorry, I'll call the manager' again I had to wait at the checkout until the manager came back to the till with my fruit and tell me that 'yes I was right.' .....it was really busy in Tesco today and I just wonder is this a plan by Tesco to rip people off or is it a genuine mistake...Really?

I've had a lie down since as the stress was too much!
I do feel better now for having shared it with all of you:)

no matter what you say retailers are not in the habit of trying to con people, its not they have a weekly meeting on a tuesday to try and figure out what way they can con people out of their money.

OK some of their practises can be described as dodgy at best ie putting up a price weeks before a promotion so that the reduction is greater than reality but do we know the full story behind this....?

what you got was a genuine maistake and they happen in all shop brands(every brand has been mentioned here at some point) becasue at the end of the day its a human that tells a computer what to do ie. set up multibuys or reduce prices etc but humans make mistakes and the computer is only doing whats its told be it inputted right or wrong.

ALdi and lidl have no such issue as they dont do multibuys only price reduction on stock they,on average, dont normally stock so their normally every day stock(mostly) remains the same price hence very little mistakes. How do they get away with selling a product at a reduced price if they havent sold the same product previously for 90 days?

so im in a mini rant , and i work in retail,middle management, so i can and do spot mistakes in all the shops and I still check my receipt but i know what can cause them.

the moral of the story check your receipt, how many times have we been told that?

kube

gerrycollins wrote: »

no matter what you say retailers are not in the habit of trying to con people, its not they have a weekly meeting on a tuesday to try and figure out what way they can con people out of their money.

OK some of their practises can be described as dodgy at best ie putting up a price weeks before a promotion so that the reduction is greater than reality but do we know the full story behind this....?

what you got was a genuine maistake and they happen in all shop brands(every brand has been mentioned here at some point) becasue at the end of the day its a human that tells a computer what to do ie. set up multibuys or reduce prices etc but humans make mistakes and the computer is only doing whats its told be it inputted right or wrong.

ALdi and lidl have no such issue as they dont do multibuys only price reduction on stock they,on average, dont normally stock so their normally every day stock(mostly) remains the same price hence very little mistakes. How do they get away with selling a product at a reduced price if they havent sold the same product previously for 90 days?

so im in a mini rant , and i work in retail,middle management, so i can and do spot mistakes in all the shops and I still check my receipt but i know what can cause them.

the moral of the story check your receipt, how many times have we been told that?

Ok....But in fairness, I ALWAYS check my receipt, especially in Tesco, and the amount of times I have had to return to the customer survice because of an over charge is enormous. But, on this particular occasion, I made sure that I only picked the fruit and veg that were on offer..i.e. the ones in the poster and with the label on the crates...I just didn't want the hassle at the checkout if there was a problem...I've been there too many times!....and they were both WRONG. It was late in the afternoon when I was doing my shop. So if this was a problem all day...either not many people checked their receipts and complained about it or Tesco didn't bother sorting the problem, as they were not the losers in this event anyway!
In saying that, I don't usually buy my fruit and veg in Tesco. As an earlier poster mentioned the quality is not the best. I go to good old Moore st. Can't beat it. Only I was in a hurry that day and went to Tesco...as you do! ....and BTW I didn't actually 'have a lie down' that was supposed to be light hearted! i'm not that delicate!

(Still love the couponing though!!)

Le_Dieux

I don't know if this is a consumer issue, or a rip off, so I will give Tescos the benefit of the doubt:

OH went into Tesco's Naas yesterday and got the 3 for €3 on the fruit. Got home, and checked the till slip, only to discover the 3 different fruits were charged individually ( which came to over €6 ).

We should have known as this happened before in that shop, though we picked it up before leaving the premises then, and it was sorted there on the spot.

Had to go back this morning to get my credit back, something done with no hassle at all.

But why twice now? Once an accident, twice................???

APOLOGIES....The heading should be 3 for €3. Thats what I get for writing an email at 3am:-))

gerrowadat

You need some real problems.

gsxr1

it is Tesco Policy to refund all your money and give you the item for free.

If you have been overcharged on a posted discount item.

They will not tell you that. You have to tell them. They Know.


They dont mean to make these mistakes but their own inventory and range is so vast these things happen.

Le_Dieux

gsxr1 wrote: »

it is Tesco Policy to refund all your money and give you the item for free.

If you have been overcharged on a posted discount item.

They will not tell you that. You have to tell them. They Know.


They dont mean to make these mistakes but their own inventory and range is so vast these things happen.

Many thanks for that gsxr1. I actually got my CC charged back, as I felt this, being the 2nd time, was a bit much. But, why have I never had the same problem in Dunnes?

As for gerrowadat, whats Your problem? I only highlighted a mistake to warn others - is that a sin? Won't bother my arse again if something like this happens somewhere else. Would You rather I just left the profit with Tescos?

BuffyBot

Behave folks, if you have a problem report a post. If you have nothing constructive to add, don't post.

I'll move this to Consumer Affairs as it's more suited to their.

wmpdd3

This is the second time this offer has been on this forum but there hasnt been a technical problem with the offer.

Either, the shop packed the wrong items in from of the sign for the offer, or the shop is so untidy that all the wrong items customers leave where the offer should be are causing customers to pick up the wrong items.

Did the customer service desk tell you that you had the right items?

The no quibble thing is: you get double the difference between the offer price and the price you were charged. In this case, you get about €2.67 x 2 back adn you keep whatever you bought.

I've bought the offer loads of times in 2 different shops and it has worked. I usually buy apples, pears and grapes.

You can complain to Tesco here: www.tescocomments.com

maxer68

gerrowadat wrote: »

You need some real problems.

Its a very valid consumer issue. 26% of people shop in tesco, so the post has resonance for 26% of the poulation.

And Tesco frequently make mistakes with their offers, sometimes its not linking all the differenent barcodes or leaving one barcode out. - If you spot it on the spot, its sorted easily, if you don't see it til you get home, it more difficult.

The OP is making the readers look at the receipts before leaving the store to ensure you have receieved the discount advertised.

dudara

Threads merged.

This topic has been raised repeatedly over the years in this forum, and the issue is not confined solely to Tesco.

Consumers need to make sure that they select products included in the promotion. This may mean closely examining the signs to make sure. In addition, consumers should check their bills after the checkout. Mistakes can, and do happen.

the groutch

gsxr1 wrote: »

it is Tesco Policy to refund all your money and give you the item for free.

If you have been overcharged on a posted discount item.

They will not tell you that. You have to tell them. They Know.


They dont mean to make these mistakes but their own inventory and range is so vast these things happen.

that is a falsehood
their new policy is you get a refund of double the difference between what you paid, and what you should have paid

Le_Dieux

the groutch wrote: »

that is a falsehood
their new policy is you get a refund of double the difference between what you paid, and what you should have paid

Thanks for the heads up Groutch. I actually didn't pursue the matter with the woman on customer services in their Naas store. I just wanted my CC credited, and get out. I may be unlucky - perhaps someone put a punnet of food down on the specified shelf when it shouldn't be there, who knows? - but we normally shop in Dunnes in Newbridge, only thing is when on the way home from Dublin, Naas can be handy sometimes, specially when there are temptating specials being broadcasted in various media channels. Just this is the 2nd time it has happened there for us, and will deffinatly be the last.

I just mentioned this rant to warn others...CHECK Your slips when you pay!!!

ch750536

Le_Dieux wrote: »

I just mentioned this rant to warn others...CHECK Your slips when you pay!!!

Can't state that enough times. Tesco & supervalue are the worst culprits for this, a long way ahead of the others IMO. I check everytime and there are errors about 1 in 3 times.

foggy_lad

Le_Dieux wrote: »

Thanks for the heads up Groutch. I actually didn't pursue the matter with the woman on customer services in their Naas store. I just wanted my CC credited, and get out. I may be unlucky - perhaps someone put a punnet of food down on the specified shelf when it shouldn't be there, who knows? - but we normally shop in Dunnes in Newbridge, only thing is when on the way home from Dublin, Naas can be handy sometimes, specially when there are temptating specials being broadcasted in various media channels. Just this is the 2nd time it has happened there for us, and will deffinatly be the last.

I just mentioned this rant to warn others...CHECK Your slips when you pay!!!

It is also a poor reflection on how their new "largest tesco store in the country" is operated if you encounter such problems on each visit.

the groutch

another one to add is their yellow sticker reductions.
today I nearly got charged full price because the original barcode wasnt covered, if it had been part of a bigger shop I probably wouldnt have spotted it.